Millner Co. Reviews 1,528

TrustScore 1.5 out of 5

1.7

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Rated 1 out of 5 stars

Misleading product info. I tried to cancel my order after 12hrs and did'nt allow it. Their response to was (wait until i receive it and initiate a return if i dont like to keep it. Heated gloves worth... See more

Rated 2 out of 5 stars

Millionaire watch of Lebanon was a nice watch, but had some falls. I think it was too expensive for the quality. Within about a month, the battery died in the watch, which is unacceptable since batter... See more

Rated 1 out of 5 stars

Nothing like the pictures on the website, do not buy from this do called retailer. I bought it as it looked class, it was advertised as originally cost over £60, reduced to £32. When it arrived... fr... See more

Rated 2 out of 5 stars

My Millner watch is of a VERY LOW standard: two new leather straps broke within 3 months after purchase, then while being repaired (each Strap Replacement took a couple of months), the watch face wa... See more

Company details

  1. Watch Store

Information provided by various external sources

Millner Co. is a brand created for those watch and sunglasses lovers that do not want to spend more than 10€ in fashion accessories. We provide timeless and elegant watches and sunglasses at an affordable price.


Contact info

  • 663 King's Rd Prosperity Millennia Plaza, North Point, Hong Kong, Hong Kong

  • millnerco.com

1.7

Bad

TrustScore 1.5 out of 5

2K reviews

5-star
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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Millner has been forgiven

I had issues in the past with the delivery,i had to wait for more than 2months....but i think something was wrong with china post,thats what caused alot of the complaints we had...plus,the complaints must have been soo overwhelming that it took so long to reply..they sent another order for me through netherland post,and it arrivedon time,in good condition,amazing quality..so,evetyone with issues should just be patient for now..thanks millner

16 January 2020
Unprompted review
Millner Co. logo

Reply from Millner Co.

Dear client,

Thank you so much for your nice review! We hope you enjoy your order.

Kind regards,

Rated 1 out of 5 stars

Where are the watches?

Good evening, after making a mistake in the previous shipment of the watches, the missing watches were sent on December 20 but the tracking is stopped on December 24. Where are the watches? The order number is this ORDER M182267

15 January 2020
Unprompted review
Millner Co. logo

Reply from Millner Co.

Dear Client,

We are very sorry for the delay, however according to the tracking site your order has already been delivered. We hope you enjoy your order.

Kind regards,

Rated 3 out of 5 stars

I waited a long time for the parcel, in the end I received it after re-sending

I ordered a watch on 10/13/2019, but still have not arrived. I demand a refund, because 3 months have passed and the track is not tracked. Order number M172838. Tracking LA964417638CN.
01/31/2020 they promised me to send the order again. I wait and hope that the order will be in order, and he will get to me.
02/26/2020 The clock was sent again, it has already been received.

15 January 2020
Unprompted review
Millner Co. logo

Reply from Millner Co.

Dear Alina,

We are very sorry for the inconvenience you suffered. We have already answered your message.

Regards,

Rated 4 out of 5 stars

Nice watch

I received the watch after almost 1,5 month. It looks really nice. Only thing is that it is a little bit less blue then I expected. But if I read the other reviews, think I should be happy that I at least recieved a watch.

14 January 2020
Unprompted review
Rated 1 out of 5 stars

3RD REVIEW.

Order number: M182310

PostNL tracking number:
RU683134375NL

I checked the tracking number given, it said shipment CANNOT BE FOUND. you promised 15 working days. bear in mind this is the 2nd time you "resend the package" (does it even exist?)

If u cant resend the package, just REFUND me. If not I shall take drastic measure and report u.

13 January 2020
Unprompted review
Millner Co. logo

Reply from Millner Co.

Dear Client,

We are very sorry for the delay, however according to the tracking site your order has already been delivered. We hope you enjoy your order.

Kind regards,

Rated 1 out of 5 stars

When can I get my order?

My order number is M174489 and M174496, I order it on 21.10.2019 and since then is almost THREE MONTHS I still didn’t get my order and I’m already payed, your company claim to be arrive in 35-45 working days, please check it for me or just send my money back.

12 January 2020
Unprompted review
Millner Co. logo

Reply from Millner Co.

Dear client,

We are sorry for the inconvenience, we will try to help solving your problem with the shipping. We have already answered your email.

Regards,

Rated 1 out of 5 stars

My shipment status shown as Expired

My shipment status shown as Expired. How come there is no update when we try to email and ask regarding my shipment. Order Place on beginning of October and now its Jan 2020. Can someone take responsibility. If unable to shipment please refund my money.
Order ID# M170984
Tracking ID# LA961555578CN

7 January 2020
Millner Co. logo

Reply from Millner Co.

Dear Mogan,

We have contacte you so you can tell us your order number and references. We are waiting for your answer.

Regards,

Rated 1 out of 5 stars

Not worthy of money

The watches are of very bad quality and they are sent from China. I paid even for shipping during payment and when delivered I am asked to pay extra money for customs. Isn’t it all included. Never recommend to anyone. Worst ever.

I have mailed you regarding this and there is no reply. And your company seems to act very nice by replying to this comment in public.

4 January 2020
Unprompted review
Millner Co. logo

Reply from Millner Co.

Dear client,

We are very sorry for the inconvenience, please send us an email to hello@millnerco.com and we will discuss your issue.

Kind regards,

Rated 1 out of 5 stars

I believe Millner Co is a Fraudulent Company

I strongly believe Millner Co is a fraudulent Company and it is possible that they offer cheap watches to get more buyers. I ordered a watch on the 26th July, today is 26th December I have not received it.

When I contacted their customer care they replied saying the email is not working so I should follow a link to lodge my complaint and you cannot write anything, you just pick where your issue falls and it ends there, the tracking ID for my item shows "no shipping records" for 5 months!!

I visited their Instagram page and all the posts I checked had limited comments, so you cannot comment and there are no comments. They must be fraudulent.

DO NOT BUY FROM MILLNER CO.!!!!!!!

26 December 2019
Unprompted review
Millner Co. logo

Reply from Millner Co.

Hello M K,

We have not found any order on your text. Please send us a message with your order number to https://millnerco.com/pages/customer-service and we will figure out.

Thank you,

Rated 4 out of 5 stars

I received a 50% discount as an apology for the late delivery

UPDATED review
I ordered my watch in November and my order was immediately confirmed, but shipping was not. I tried to contact them and assistant asked me to check if i recieved a shipping confirmation (in 3-5 days usually) but ONE MONTH has passed and i did not receive anything. I wrote them twice and they ignored.
Finally my watch arrived and I received an apology letter and a 50% discount as a gift for a late delivery. Watches are cheap but quality is fine for this price.

26 December 2019
Unprompted review
Millner Co. logo

Reply from Millner Co.

Hello Alta,

We have not found any order on your text. Please send us a message with your order number to https://millnerco.com/pages/customer-service and we will figure out.

Thank you,

Rated 1 out of 5 stars

Very bad service.

I placed my order on October 8th and still haven’t received it. My order number is M171769. If it can be delivered shortly so pls let me know or else return back my money. I think you are a fraud, you takes everyone’s money and don’t deliver their products. Highly disappointed from your service.

25 December 2019
Unprompted review
Millner Co. logo

Reply from Millner Co.

Hello Zainab,

We have sent you a message informing you about your order. Hope you can check it out soon.

Thank you and sorry for the inconveniences,

Rated 2 out of 5 stars

What's going on?!?

I ordered a watch on 23rd or 22nd November and it still hasn't arrived.I contacted them multiple times through this month but they never gave me a solid response.It says that my order is at Guangzhou, Airlines from 5th December and everytime since then that I have checked the status of the order,it hasn't changed.If I don't get it by the end of the month I am going to sue them

24 December 2019
Millner Co. logo

Reply from Millner Co.

Hello Vhvcvvbc,

We have not found any order on your text. Please send us a message with your order number to https://millnerco.com/pages/customer-service and we will figure out.

Thank you,

Rated 1 out of 5 stars

If i could give 0 stars...

If i could give 0 stars, I would do so. I placed an order in October, paid for that 9 days shipping, and guess what? Haven't received it still! Contacted customer support multiple times (when I actually could since their email wasn't even working for some time), received mind boggling template responses, when I reply - got completely ignored, nothing, no action on their side, and it's absolutely frustrating. Honestly, it's not even about money, it's about the fact that I've been scammed. To the person reading this, my sincere advice is to avoid millner co, my disappointment is immesurable.

20 December 2019
Unprompted review
Millner Co. logo

Reply from Millner Co.

Hello Andrea,

We have not found any order on your text. Please send us a message with your order number to https://millnerco.com/pages/customer-service and we will figure out.

Thank you,

Rated 5 out of 5 stars

MILLNERCO IS NOT A SCAM

I bought my watch on 8 December 2019 and had made 3 poor reviews about them, which of course I regret now. I've received my watch today, 5 February 2019. It's in perfect condition and as described. I apologise for previous poor reviews. MillnerCo JUST NEEDS TO ENSURE THAT ORDERS ARE SHIPPED ON TIME AND THAT THERE ARE TIMELY REPLIES TO CUSTOMERS. Except delivery time, it provides awesome goods. HIGHLY RECOMMENDED IF YOU ARE PATIENT xD

18 December 2019
Unprompted review
Millner Co. logo

Reply from Millner Co.

Hello Rhavish,

We are sorry for the delay in replying to emails, as we have had many over the last few weeks and this has caused the delay in replying to everyone. We have answered your email offering you a solution for your order, hopefully you will answer us soon.

Thank you and sorry for the inconveniences!

Rated 5 out of 5 stars

Replay on my bad review

I wrote bad review maybe a month ago, regarding my order that was never delivered to me. On the same day, as I wrote review I got message from Ana from Millner Co. and she apologize to me about undelivered order and offered to me to send a new order if I deleted my review. I told her that I will delete my review after I got my order, and my order came today, with one + of everything that I ordered. I now do believe that they had some kind of issue with orders and deliveries. I hope this will be the learning to them to respond to their customers as soon as they see the problem. Thank you Millner for order, I am satisfied with items as always.

17 December 2019
Unprompted review
Millner Co. logo

Reply from Millner Co.

Hello Nikolina,

We have sent you a message. Hope you can answer us soon so we can solve this out as soon as possible.

Thank you and sorry for the inconveniences,

Rated 1 out of 5 stars

Received 3 watches instead of 5

I ordered 5 watches, I waited a whole month to receive them, I had to pay 20€ for customs and then I received just 3 of them. I wrote emails, comments about the two missing watches but nobody answered. The order number is M175353

16 December 2019
Unprompted review
Millner Co. logo

Reply from Millner Co.

Hello Sara,

We have answered your email solving the problem of te 2 missing watches.

Thank you and sorry for the inconveniences,

Rated 4 out of 5 stars

I have recieve my order took time

I havent recieve my order number M180498. Its nearly 20 days any confirmation email or update, I see. This was my first order from instagram.

I recieved item,it took time but I got,thanks

16 December 2019
Unprompted review
Millner Co. logo

Reply from Millner Co.

Hello Kevser,

Please contact us so we can help you as fast as we can.

Thank you and sorry for the inconveniences,

Rated 1 out of 5 stars

Never arrived

I have ordered a watch on October with Express delivery for 5-11 days, however i have not received anything, it is almost 2 months.

I will ask for a refund, but their customer service does not work, obviously scam.

10 December 2019
Unprompted review
Millner Co. logo

Reply from Millner Co.

Hello,

Please contact us again with your order number and name so we can solve your problem as soon as possible.

Thank you and sorry for the inconveniences,

Rated 1 out of 5 stars

NEVER GOT THE WATCHES, THEY REFUSE TO GIVE ME MY MONEY BACK

I ordered 2 watches 2 months ago, they obviously never arrived, Millner customer support takes ages to respond to you, 10 or 15 days, first, they tell me there seems there is a problem with shipping and ask me to confirm my address, I reply to them confirming my address is correct but after reading so many bad reviews and waiting for 2 months I tell them I just want a refund, and then 9 days later... they reply that they will send the watches again, they just need me to confirm my address, I HAD JUST CONFIRMED MY ADDRESS IN THE EMAIL THEY WERE RESPONDING TO! HOW MANY TIMES DO I NEED TO CONFIRM AN ADDRESS? WHY DON'T YOU JUST REFUND ME MY MONEY? I DONT' WANT TO BE WAITING FOR ANOTHER 2 MONTHS. Before you ask my order number is M172561, I don't want to hear that you will check and your customer support will contact me in 2 weeks, I just want my money back or else I will have to post a complaint to the police as advised by my bank.

It's really incredible how this "company" can keep advertising on Facebook and Instagram as they are obviously scammers, all the comments on social media are about people that never got what they ordered.

UPDATE: Surprisingly, 5 minutes after posting this they sent me an email saying they will refund me, still I lost a lot of time trying to contact them and emailing back and forth until they finally agreed to do that, I would not recommend to buy from them.

9 December 2019
Unprompted review
Millner Co. logo

Reply from Millner Co.

Hello Karla,

We have contacted you to ask about your order number and references. We are waiting for your answer.

Thank you,

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