militarysurplus.eu Reviews 

174
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

This is my 3rd purchase with this seller in Romania. This is an outstanding and professional company. My latest purchase was 3× Romanian Patriotic Guards jackets. They are in fantastic condition. The... See more

Rated 4 out of 5 stars

I did order knife what was in stock in e-shop, but if the waiting took too long, I wrote to customer service. Appeared, that my item was not in stock, but they gave me chance to choose another similar... See more

Rated 5 out of 5 stars

Prompt communication and status updates without me even reaching out first. One of ten ordered items went out of stock and it was quickly refunded. Those Romanian rucksacks just need some leather b... See more

Rated 1 out of 5 stars

Awful experience, steer well clear. Never received the package iv ordered. Although they claimed its delivered, and attach some tracking which i dont know where theyve pulled from. DHL said they never... See more

Company replied

Company details

  1. Outdoor Clothing and Equipment Shop

Written by the company

Military Surplus offers the widest selection of military surplus for sale from around the globe, Combat clothing and camouflage clothes, boots and many more.


Contact info

4.2

Great

TrustScore 4 out of 5

174 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 2 weeks

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4.2

All reviews

(174)

46 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

It was good

It was good, the only thing I can say is that you didn’t give a solution when you didn’t have the product that I bought, you just give me some credit without checking your emails first.

30 June 2025
Unprompted review
Rated 5 out of 5 stars

Fast delivery

I ordered a Mil-Tec MA1 jacket , and as soon as the staff recieved the product from Mil-Tec (it took 2 weeks) they shipped it to me and it arrived in the same day.
The only unfortunate thing was that i had to wait for the jacket to arrive from mil-tec to militarysurplus , other than that i have no complaints. 5 Stars

11 June 2025
Unprompted review
Rated 5 out of 5 stars

After trying to locate a pair of white…

After trying to locate a pair of white flap front trousers ( for Napoleonic re enactment ) I found these at Military Surplus. A company I had not used before. The communication and service was very good. Delivery was prompt. I would certainly recommend them to anyone seeking these had to find products.

21 May 2025
Unprompted review
Rated 1 out of 5 stars

AVOID AT ALL COSTS - SUPER SHADY!!

Update: 6/13 Company only gave me my money back after my reviews were left and I filed with my credit card company. They asked me to remove my reviews. NOT A CHANCE! You played me for months. Additionally they like to respond that my order was NOT $500 but only $297. I live in Canada. They also can't figure out fx rates. Not a surprise from a company who thinks that's the only way they can respond to my reviews of their dishonest and unethical business dealings. Original review; SUPER SHADY!!! DO NOT USE! Nearly 60 days after my order was placed, they still had not shipped it and they couldn't deliver on a number of items listed on their site. False advertising?? There was always an excuse. Apparently Romania has 2 week long National holidays frequently and more than any other country in the world as well. Someone in their company would frequently change my order adding items I didn't approve or want and deleting others. They would ghost me for weeks at a time and when I finally had enough and asked for my money back, they stopped responding altogether and now I have to go through my credit card to get my nearly $500 back.

30 March 2025
Unprompted review
militarysurplus.eu logo

Reply from militarysurplus.eu

We sincerely apologize for the inconvenience and frustration you experienced. For clarity, your payment was made in amount of 297,50 $, not 500$. When certain items became unavailable, especially surplus items as you are already familiar with, we offered alternative options to fulfill your order, never intending to change it without your consent. We acknowledge that communication delays occurred and this is not the standard we aim to uphold. A full refund was already processed and you should have already received it. We truly value your feedback and we hope you’ll consider updating your review once this is fully resolved. Thank you!

Rated 1 out of 5 stars

Wrong products

This is now the third time out of four orders I have had issues with the products I’ve ordered.
A lot of the stuff didn’t arrive as described.
I ordered British service pants and received regular civilian trousers that didn’t even closely resemble the pictures shown on the website.
I ordered German navy pants and received a different pair of pants they also selling on their website once and a Croatian pair in the wrong size the other time.
The website has a „select size“ option where the customer support will get in touch with you to find a suiting size that’s actually available.
In my last order I didn’t get notice until the package was already shipped. Most of my order was wrong in size.
This is really frustrating since they refuse to pay for shipping back to Romania although they messed up my order.
For me to privately ship back to them would be half the cost of my order so this is also not an option

9 May 2025
Unprompted review
Rated 4 out of 5 stars

Is alright

Bought a lot of stuff from them(most were surplus) almost all were great and If not, we found a soluționa through phone or email. In short,the surplus stuff are pretty much worth it,except for the non surplus stuff,as they are noticeably marked up

16 April 2025
Unprompted review
Rated 3 out of 5 stars

No delivery, refund after review.

Order 133975 payed on march 3rd, multiple mails to ask for delivery informations, another to ask for refund, not any reply. I lost 44,20 euros.

---

After a call by Military Surplus, I've been refund. I'll consider to buy again if needed. Thanks for the assistance.

25 April 2025
Unprompted review
Rated 1 out of 5 stars

Safety goggles unfit for use

Safety goggles were provided with perished elastic strap. If a product is being sold it should be in a good enough condition to be used and reflect how it is described on the website. Quite simply "the item should function properly". Perished elastic on safety goggles does not function properly.

This is how the vendor describes used:
"Used: The item shows signs of cosmetic wear, but is fully operational and functions properly. Items in this category may have variations in appearance, such as differences in color shades or other minor imperfections caused by long-term storage. They do not come with a warranty certificate."

Staff were also very dismissive when contacted in an attempt to to resolve this issue.

Following up on your reply. These goggles do not have replaceable elastric straps. I think the two in poor quality would not be chosen by a costumer visiting a shop and therefore it is wrong to sell them online like this.

I have replied to your staff member Alina.

9 April 2025
Unprompted review
militarysurplus.eu logo

Reply from militarysurplus.eu

Thank you for taking the time to share your feedback. We're truly sorry to hear that the safety goggles you received did not meet your expectations, especially regarding the condition of the elastic strap.

While our listing does note that used items may show signs of wear, we absolutely agree that all items — even used — should be fully functional. A perished strap clearly compromises that, and we understand your disappointment, at surplus used items may happen, the strap is replaceable even at a new pair of glasses, this is why customers buy surplus items as they are at a fraction of price compared to a new one.

We're also very sorry to hear that your experience with our support team felt dismissive. That’s not the level of service we aim to provide, and we’ll be following up internally to ensure better communication going forward. Our colleague Alina, offered you a discount and asked for a solution you would find helpful, but you did not responded.

We’d appreciate the opportunity to make this right — whether that means sending a replacement strap or discussing another solution that works for you. Please feel free to contact us directly at info@militarysurplus.eu, and we’ll do our best to resolve this promptly.

Thank you again for your feedback — it genuinely helps us improve.

Best regards,
Radu Butcovan - CEO

Rated 5 out of 5 stars

Amazing service

People even wonder if they are legit and YES! If you are in Europe where you can not find type of items around they are the on you looking for. In a week I got the products. Good service! I could not find the items anywhere online but they have it! Thanks

1 April 2025
Unprompted review
Rated 5 out of 5 stars

amazing staff

excelent staff with great support, fast delivery for whatever they have in stock, and on time delivery for the items out of stock.

Got like 3 orders already and i can only praise the staff.

30 March 2025
Unprompted review
Rated 5 out of 5 stars

All good!...

All good!.... product, packaging, shipping, price, communication, all went smoothly and very satisfying. thumbs up.

6 March 2025
Unprompted review
Rated 5 out of 5 stars

Trustworthy seller

Trustworthy seller, arrival was fast and packaging was appropriate. Worth mentioning also that they offered me a superior product for the same price as the one I ordered wasn't available at the time, but was listed as such.

25 February 2025
Unprompted review
Rated 5 out of 5 stars

Amazing experience

I am absolutely satisfied with my purchase. The store's communication is above average. The goods arrived quickly, are of high quality, and came at a very reasonable price. Thank You!

6 February 2025
Unprompted review

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