I needed to obtain a return authorization. I began a live Chat with essential details and I then had to leave the conversation before connecting fully. I resumed 2 hours later and Ronni had taken care... See more
Company replied
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See what reviewers are saying
Was looking for these boots everywhere. They were sold out in my size. Miito had them, never shopped with them before, so I took a chance. They had Competitive pricing, easy purchasing experience, gre... See more
Great experience!!! I purchased a brand new Longchamp bag from Miinto that was about 40% less expensive than it was at any other website or store, including tax and shipping. The item was on my doorst... See more
Easy ordering process and relatively fast delivery. Well packaged item. Only issue is customs levy charged by MIINTO which they simply pocket for themselves as the product is not levied by US customs... See more
Company replied
Company details
- Clothing Store
- Fashion Accessories Store
- Men's Clothing Store
- Online Marketplace
- Vintage Clothing Store
- Women's Clothing Store
Written by the company
Miinto is a global fashion platform that connects the world's best dressed people with a unique selection of premium, luxury and hand-picked local fashion. As a marketplace, we don't own any products ourselves, but instead each order is carefully fulfilled by passionate people working in the world's best fashion boutiques. Feeling inspired? Visit us at www.miinto.com If you need assistance, our customer service team is ready to support you.
Contact info
Prags Boulevard 49, 2300, Copenhagen S, Denmark
- customerservice@miinto.com
- miinto.com
4.2
Great
362 reviews
Replied to 90% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A scammer provided me with a fake item!
A scammer provided me with a fake item!
I’ve ordered a Fendi scarf and they send me a fake one! Moreover it’s not the same one that I order a wrong item!
I had doubts it’s fake because the one I received has never been in Fendi brand before
After been to fendi to check it’s authenticity they confirmed it’s a fake one and they stopped the production of such scarf while ago and it’s not the same material of the one they used to produce! And it’s 100% fake!
After sending to miinto they told me they’re gonna ask their partner boutique to provide me with a proof of authenticity and they sent me a purchase receipt from fendi
After checking with fendi again they confirmed this receipt doesn’t belong to the item that I received and it belongs to another scarf! And they’re scamming me!
After asking miinto for a rerun they said I’ve exceeded the return time frame and they will ask the partner boutique if they’re ok to return it after exceeding the time frame!
However every client should have all the right to return a fake item any item once they know such thing Everly if it’s after the return period!
I’ve been in this hassle for more than a month and miinto are so helpful all what they’re saying they waiting a replay from the partner boutique while their partner boutique is not my issue at all as I bought the scarf from Miinto and I know nothing about this partner boutique so miinto is the one who’s responsible to return me the item and refund me my money regardless their partner boutiques accepted the return or no, they can sort it out later with them! And it’s not my problem that they allow any scammer to trade on their platform!! Basically it’s their fault and they should pay for their faults not the clients!
Horrible experience I can’t recommend anyone to buy from miinto as it’s not a trusted platform there’s scammers selling fake items with original item’s price, anf if there’s any problem happened they will be helpless and they will tell you sorry it’s all about the partner boutique not us!
30 November 2024
Unprompted review
Reply from Miinto United States
Dearest Alia,
Thank you for taking your time to provide us with your valuable feedback. We sincerely apologize for any inconvenience and are actively working to resolve your issue. Your satisfaction is our top priority, and we are committed to addressing your concerns promptly.
Due to your previous review, we are in close contact with our partner store, exploring options for a late return or providing any other documents proving authenticity of your Fendi scarf. We understand the importance and are doing our best to expedite the process.
Rest assured that we take customer concerns seriously and aim for high standards of service and quality of the products on our website. You can expect an email soon with more details about your case. We apologize for the delay and appreciate your patience and understanding during this time. Your trust means a lot to us, and we are dedicated to making this right.
Wishing you a wonderful day, and we look forward to resolving this for you!
Best regards,
Kordian, Miinto
Miinto always delivers on quality
Miinto always delivers on quality. I have made a lot of purchases on Miinto so far and every single purchase has been smooth with fast delivery to the U.S.
15 January 2025
Unprompted review
Reply from Miinto United States
Thank you, Paris. It's a real pleasure to hear that our drive to deliver top quality is being recognized after multiple orders.
Hope to see you again soon!
Kind Regards
Tom
everything arrived correctly and…
everything arrived correctly and quickly.
31 January 2025
Unprompted review
Reply from Miinto United States
As it should! Thank you very much, Wytoria. We're glad to hear everything went smoothly with your order.
Kind Regards
Tom
There are always problems paying
20 December 2024
Unprompted review
Reply from Miinto United States
Hi Maria,
We’re really sorry to hear about the payment issues you've been experiencing. Please feel free to reach out to our support team – we're happy to assist and help resolve any problems you may be facing!
Best regards,
Ronni
Miinto
Most Favorable International Purchase
Great selection, great price, quality product, excellent customer service (I used chat) and super-fast shipping. 100 % completely satisfied. Hope to purchase from again.
28 January 2025
Unprompted review
Reply from Miinto United States
Thank you, Daniel! We could not hope for kinder words! We're very pleased to hear how much you enjoyed us and the CS team are saying, 'hello'!
Thanks again and hope to see you on Miinto again soon.
Warm Regards
Tom
Orders are shipped on time and arrives…
Orders are shipped on time and arrives on time. Website is easy to navigate
12 January 2025
Unprompted review
Reply from Miinto United States
Thank you, Ola. We're delighted to hear that you've enjoyed using our website and that everything went smoothly with the delivery of your order.
We're looking forward to seeing you online again soon!
Warm Regards
Tom
Great price, fast shipping as an oversea shipping
The price of luxury bag is very good. The shipping process is ok, after I answer all the questions from the custom office. So far the shipping time is around 7days. Very acceptable.
30 January 2025
Unprompted review
Reply from Miinto United States
Thank you, Cherrie. We are thrilled to hear that you had a great experience.
We look forward to seeing you on Miinto again soon!
Warm Regards
Tom
Customer service was great and smooth…
Customer service was great and smooth delivery.
23 January 2025
Unprompted review
Reply from Miinto United States
Thank you for the kind words, Prince. We are delighted to hear everything went smoothly with your order. The CS team is saying, 'hello!' :)
Hope to see you on Miinto again soon.
Warm Regards
Tom
From start to finish great experience
From start to finish great experience , quality product delivered in 4 working days from Italy . I ordered something else from Selkirk took over 8 working days. 14 days total
21 January 2025
Unprompted review
Reply from Miinto United States
Thank you so much, Rena! That is music to our ears. We are thrilled to hear you enjoyed the experience and the speedy shipment.
Hoping to see you on Miinto again soon!
Warm Regards
Tom
I like this time shopping
I like this time shopping
I will buy more here thank you
23 January 2025
Unprompted review
Reply from Miinto United States
Thank you, 조현석! It brings us a lot of joy to hear you are enjoying shopping on Miinto and hope to see you again soon!
Warm Regards
Tom
Purchasing very easy
Purchasing very easy, shipping was incredibly quick and return was fairly simple as well. Only complaint would be having to use DHL as there is only ONE seedy DHL location here but I do understand why you use DHL......so 4 stars. Thank you
20 January 2025
Unprompted review
Reply from Miinto United States
Thank you very much, Elizabeth! We are very pleased to hear you enjoyed your shopping experience with us.
We also appreciate your feedback on the delivery and plan to add more options going forward.
We hope to see you on Miinto again soon!
Warm Regards
Tom
Beautiful purse and extremely fast…
Beautiful purse and extremely fast shipping from Italy to the US. Will definitely be a repeat customer!
29 January 2025
Unprompted review
Reply from Miinto United States
Thank you, M. We are delighted to hear you are loving the experience and your new purse. Can't wait to see you again soon!
Warm Regards
Tom
Great experience buying with Miinto!
Great experience buying with Miinto!
I was looking for super specific Italian boots, and I would not have been able to get my hands on them otherwise.
The online experience was super easy and the shipping was transparent and fast.
All around, a great shopping experience
24 January 2025
Unprompted review
Reply from Miinto United States
Thank you, Laurel. It's wonderful to hear you enjoyed the experience!
We are also very happy we could help you get hold of otherwise unobtainable boots.
We're looking forward to seeing you on Miinto again soon!
Warm Regards
Tom
First time and will come back
Competitive prices, great product selections, and the customer service was amazing.
27 January 2025
Unprompted review
Reply from Miinto United States
Thank you, Cathy! That is music to our ears and the customer service is saying, 'hello' :)
We're looking forward to seeing you on Miinto again soon!
Warm Regards
Tom
I’m extremely disappointed with the…
I’m extremely disappointed with the glasses I received. They arrived scratched, which is completely unacceptable for a brand-new item. I trusted this site for quality, but it’s clear that proper care wasn’t taken before shipping. It’s unprofessional and frustrating to spend money on something that arrives in such poor condition. I expected much better. This experience has made me hesitant to order from this site again.
17 January 2025
Unprompted review
Reply from Miinto United States
Dearest Marina,
We appreciate you bringing this to our attention and sincerely apologize for any inconvenience it may have caused.
Could you please send us an email with your order number so we can look into this further and assist you as quickly as possible?
We look forward to hearing from you so we can solve this for you.
Have a lovely day Marina!
Best regards,
Matilda, Miinto
The price was great
The price was great, but the shipping took much longer than expected. Miinto.com states a delivery time of 4-6 days, but I received my package 10 days after placing the order
24 January 2025
Unprompted review
Reply from Miinto United States
Thank you, Min. We are happy to hear that you enjoyed the prices for the items. We also appreciate your feedback on the delivery times which we are working to shorten.
We hope to see on Miinto again soon!
Warm Regards
Tom
Amazing first experience for an avid…
Amazing first experience for an avid online shopper - shoes were mint and came timely - I’m looking forward to using them again
20 January 2025
Unprompted review
Reply from Miinto United States
Thank you so much, Jordan! The opinion of avid online shoppers means the world to us and we're very pleased to hear you enjoyed your experience.
We're looking forward to seeing you on Miinto again soon!
Warm Regards
Tom
Easy to navigate and quick int’l…
Easy to navigate and quick int’l shipping
16 January 2025
Unprompted review
Reply from Miinto United States
Thank you, Grace! We are very pleased to hear you enjoyed shopping with us.
We hope to see you on Miinto again soon!
Warm Regards
Tom
Highly recommend the website and all…
Highly recommend the website and all brand name
24 January 2025
Unprompted review
Reply from Miinto United States
That is music to our ears! Thank you very much, Jake.
We love to hear you enjoyed our services and looking forward to seeing you again soon!
Warm Regards
Tom
I purchased an item and it wasn’t as…
I purchased an item and it wasn’t as represented on the website. They sent me the return label for DHL. The item has been stuck in customs for one week. They need a TAX ID number in order to return this item to the vendor. They have not been able to do this. I would never purchase anything from this site again. Their customer service is terrible!
2 January 2025
Unprompted review
Reply from Miinto United States
Dear Stacey,
Thank you for sharing your feedback, and we’re truly sorry for the delay with customs during the return process. We’re happy to see that the parcel is now on its way back to the sender and is expected to arrive this week.
We’ve shared the tracking details and additional information with you via email, but if there’s anything more we can do to assist, please don’t hesitate to reach out. Your satisfaction is important to us, and we appreciate your patience.
Best,
Matilda, Miinto
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