I didn't get my order number so I was thinking that I probably wrote my email in the incorrect way, so I made contact with miinto costumer service and they gladly helped me within no time. That is a... See more
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See what reviewers are saying
Missed the sales discount that was shared just a few hours after I placed my order. So I contacted the Customer Service chat service. This was a very smooth process with quick response (from Miroslaw)... See more
Miinto is the perfect place to find best deals. I would recommend to add the option where the customer can choose which language he would like to choose for communication (like English or Dutch). As I... See more
Company replied
deep disappointment regarding an order I placed in January for a bag worth $300, which I have still not received. I opened a dispute about this issue, but I have not received any response or update... See more
Company replied
Company details
- Online Marketplace
- Clothing Store
- Handbags Shop
- Men's Clothing Store
- Vintage Clothing Store
- Women's Clothing Store
Written by the company
Miinto is een wereldwijd mode-platform dat ’s werelds best geklede mensen verbindt met een unieke selectie van premium, luxe en hand-gekozen locale mode. Omdat we een platform zijn, hebben we zelf geen magazijnvoorraad, elke order wordt met zorg klaargemaakt door gepassioneerde mensen uit ’s werelds beste kleding boutiques. Voelt u zich geïnspireerd? Bezoek ons op www.miinto.be Mocht u ondersteuning nodig hebben, staan onze medewerkers klaar om u op elk tijdstip van de dag te ondersteunen via de chat.
Contact info
St Jorissteeg 2, 1012 XV, Amsterdam, Netherlands
- info@miinto.be
- miinto.be
4.1
Great
4K reviews
Replied to 85% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very happy with my shoes
Very happy with my shoes. Everything went very well. The order arrived quickly. Thank you!
17 July 2022
Unprompted review
Reply from Miinto België
Hi Olima,
Thank you for your review. 👌🏼
We are very glad to read that you are happy with our quick delivery and your shoes. 👟
See you soon & have a great day! ☀️
Monique, Miinto klantenservice
Great service
The delivery was very fast. Just 2 days after confirmation of my order I received a mail of an extra discount on my next purchase. However, without any discussion Miinto refund this amount immediately for this purchase. Very professional and a perfect service how on-line shopping should be. Thank you very much Miinto. Patrick
14 July 2022
Unprompted review
Reply from Miinto België
Dear Patrick,
Thank you for your review. 🤩
We are very happy to hear that you are so satisfied with our service. 😊
See you soon & have a lovely day! ☀️
Monique, Miinto Customer Care
100% Correct
12 July 2022
Unprompted review
Reply from Miinto België
Beste Nyla,
Dank voor uw review. 😎
Wat fijn om te horen dat u zo tevreden bent. 😊
Tot snel & prettige dag! 🌸
Monique, Miinto klantenservice
Robert from clientservice is really…
Robert from clientservice is really friendly en helped me with the problems with my order!
I’m a happy costumer! And in the future I will order again!
Great service, nice and friendly!
8 July 2022
Unprompted review
Reply from Miinto België
Dear Chelsey,
Thank you for your review. 🙌🏼
We are so happy to read that our colleague Robert helped you so very well. 😍
See you soon & have a great day! 💜
Monique, Miinto Customer Care
Amazing experience with Minto!
Amazing experience with Minto!! All the premium labels under one roof and the delivery was just impeccable!! I really love to buy my clothes there… super professional and top service in delivery!! Just wonderful experience all the time !! Thank you so much for the good care !! I really appreciate that there are websites like yours !!
7 July 2022
Unprompted review
Reply from Miinto België
Dear Sarah,
Thank you so much for your kind review. 😍
We are very glad to hear that you are such a happy customer. 😊
See you soon again & have a lovely day! ❤️
Monique, Miinto Customer Care
Great service!
Great and quick follow-up of customer service. They actively follow up on your requests, without you having to chase. I unfortunately had to return two items, but for both, I've been guided very carefully. Would definitely order again with Miinto! (great quality products as well :) )
23 June 2022
Unprompted review
Reply from Miinto België
Hi BarbaraC,
Thank you for your review. 😎
We are very glad to read that you are happy with our service. 👩🏼💻
Have a great day & see you soon! 💜
Monique, Miinto Customer Care
Miinto quality
Nice site for quality products(not always cheapest).
Ordered a pair of Plein Model sneakers but got some days later message that they were going to check if product was still available.This seemed strange as on the site it was available at full price.
Another day later i receiced a message that it was ok and to speed things up i received free express delivery which matched the delivery time as mentionned on the Miinto site.
So thumbs up for the delivery - but no 5th star as according to me you need to be sure when Miinto mentions available that the products is certainly available.
10 June 2022
Unprompted review
Reply from Miinto België
Hi Alexander,
Thank you for your review. 🙌🏼
Sometimes it happens that the physical shop has just sold the item which you have just purchased online, to avoid this the system checks which shop does have the purchased item in stock and therefore it can take up to 48 hours before your order will get accepted. Fortunately, the item was in stock and you did receive your order on time. I hope this clarifies things for you. 😁
See you soon & have a great day! ☀️
Monique, Miinto Customer Care
Very nice lady at the customer service…
Very nice lady at the customer service desk. She helped me instantly and provide me with all the neccesary information.
7 June 2022
Unprompted review
Reply from Miinto België
Dear Erna,
Thank you for your review. 🙏🏼
We are very glad to read that you are happy with our service. 👩🏼💻
See you soon & have a nice day! 💜
Monique, Miinto Customer Care
Reply from Miinto België
Dear Mohammed,
Thank you for your review. 🔥
We are very happy to hear that you are satisfied with our prices. 😎
Have a great day & see you soon! ☀️
Monique, Miinto Customer Care
Orders never shipped by partners but no money back
I have 3 rejected and 1 cancelled order. The latter 2 waiting since 3rd of May and the 187314 waiting for refund since 23/5. Zbigniew contacted me today that they still need more time. No idea how much longer Miinto finds this acceptable but consider huge delays in case your order gets rejected. Waiting 4 weeks on refund of 2 orders that have never been shipped, and more than a week of another order that was also never shipped. What an inconvenient experience.
30 May 2022
Unprompted review
Reply from Miinto België
Dear Daniel,
Thank you for your review.
In deed we are investigating why the money has not been captioned in first instance and the refund issue.
the case is being runned by our technical teams and we will get back to you very soon.
Kindly,
Ramzi, Miinto customer care
My shoes arrived with a small scratch…
My shoes arrived with a small scratch on leather, maybe factory fault.
19 May 2022
Unprompted review
Reply from Miinto België
Dear Chris,
Thank you for your review. 🙂
We are very sorry to hear that you have received a damaged item. Please, return the item to the shop so you can get a refund. 💸
Have a nice day! ☀️
Monique, Miinto Customer Care
Very happy with my purchase.
4 May 2022
Unprompted review
Reply from Miinto België
Dear Cynthia,
Thank you for your review. 👍🏼
We are very glad to hear that you are happy with your purchase. 🛍
See you soon & have a great day! 🌺
Monique, Miinto Customer Care
No product received after 2 weeks
1 May 2022
Unprompted review
Reply from Miinto België
Dear Pedro,
Thank you for review 🙏🏻
I am sad to hear that you did not receive your product yet 😔
We will do al necessary to provide a response in the shortest times. As soon as we can find your references we will get back to you about this.
Kindly,
Ramzi, Miinto klantendienst
Reply from Miinto België
Dear Katrien,
Thank you for your review. 😎
We are very glad to hear that you are happy with our service. 👩🏼💻
See you soon & have a nice day! 🌹
Monique, Miinto Customer Care
Geox Leather Bomber
Fast delivery (3 days from Poland to Belgium!), packaging to be adapted (coat hanger leaves a permanent mark on the leather jacquet), price/quality is unbeatable. Score : 4,8/5,0.
17 April 2022
Unprompted review
Reply from Miinto België
Dear An existing Belgian customer,
Thank you for your review. 🙌🏼
We are very glad to hear that you are happy with our fast delivery. 🚚
See you soon & have a nice day! ☀️
Monique, Miinto Customer Care
👟 order
Adrian S. helped me find out why I hadn't received a confirmation mail. His help was friendly, quick and clear. :-)
I was able to reach him through chat on a Saturday morning.
I'm now eagerly waiting for my order to arrive. Track code was updated. 😃
9 April 2022
Unprompted review
Reply from Miinto België
Dear Thomas,
Thank you for your review. 😎
We are very glad to hear that our colleague helped you so very well. 👨🏼💻
See you soon & have a great day! ✨
Monique, Miinto Customer Care
A very nice product it came on time as…
A very nice product it came on time as well Thank u
5 April 2022
Unprompted review
Reply from Miinto België
Hi Tiwaa Angela
Thank you for your review. :)
We truly appreciate your review and we look forward to serving you again.
Thank you for being our valued customer.
We are so grateful and hope we met your expectations.
Have a nice day.
Miranda, Miinto Klantenservice
Reply from Miinto België
Dear Dragana,
Thank you for your review. 🙏🏼
We are very glad to hear that you are happy with your purchase. 🛍
See you soon & have a great day! 🌹
Monique, Miinto Customer Care
Because they had send it to me the…
Because they had send it to me the wrong product; not the model I order it and the best solution that they find all the time to refund/resend the product ot a promotional code for next purchase!
I’m dissapointed about my last 2 times of order! Always the same mystake!
The client must to receive a directly refund !
For exemple the pair of shoes that arrived is less expensive the one I had order it and I don t receive the difference!
I m complaining about the services!
With what helps a promotional code, to return to make a order and to be dissapointed again…ohhh noo!
Thanks!
Please resolv my problem!
17 March 2022
Unprompted review
Reply from Miinto België
Dear Pinzar,
Thank you for your review. 🙂
I'm very sorry to hear that you have received the wrong shoes and that the shop doesn't want to refund the difference. 😔
I'll see what I can do for you and get back to you as soon as possible. 🔙
Have a great day! ☀️
Monique, Miinto Customer Care
ATTENTION FRAUD!!!!
ATTENTION FRAUD!!!!
This company is dubious! I ordered boots that were sent to me from Italy. Without labels!!!!!
I only tried them on at home and sent them back because they are too tight for me. The retailer claims I wore them and I now - after it was checked by so called Dispute Center - have to keep the boots. ANYONE could have worn these boots in the shop in Italy. MIINTO gives no assurances. Do not buy here under any circumstances.
I will consider legal action.
Order 165280
15 March 2022
Unprompted review
Reply from Miinto België
Dear Silke,
Thank you for your review. 🙂
We are very sorry to hear that the shop didn't accept your return. 😔
Could you please provide us with an order number so we can help you further?
Thank you & have a nice day! 🌺
Monique, Miinto Customer Care
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