mihogo.com Reviews 7

TrustScore 3 out of 5

3.1

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3.1

Average

TrustScore 3 out of 5

7 reviews

5-star
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No history of asking for reviews

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Rated 5 out of 5 stars

A Masterpiece Beyond Expectations

10/10 Experience - Exceptional Quality and Performance
I intentionally waited a bit before posting this review to ensure I could provide the most accurate and honest feedback based on real usage.

Purchase & Customer Service:
While searching for an e-bike for my wife, I came across Mihogo. The design and technical specs immediately caught my eye. After researching reviews across various platforms, I decided on the Mihogo Air Carbon. I contacted customer service regarding installment options and a few other inquiries. Contrary to some negative comments I’ve read online, the team was incredibly sincere and helpful every single time. You can absolutely trust their support team.

Shipping & Packaging:
The bike was delivered to Belgium within just 7 days of ordering. The packaging was top-notch; they used very thick cardboard, and every part inside was protected with individual covers. In terms of shipping and protection: 10/10.

Assembly:
Installation was a breeze. By following the videos on their website and using the tools provided in the box, my wife and I completed the assembly in just one hour. Most of the electrical components come pre-assembled. For ease of setup: 10/10.

Ride Performance:
Torque: The torque kicks in the moment you start, providing a great forward boost.
Uphill: Climbing hills feels effortless, almost like riding on a flat road.
Noise Level: One of the best features is how quiet it is. Unlike many other e-bikes, the motor is nearly silent. For this: 10/10.

Weight & Handling:
I’ve seen some negative reviews claiming the bike is too heavy. While it might feel heavy for a woman to lift, we actually see this as a positive. Why should my wife have to carry her bike anyway? It’s designed for riding, not carrying. To ensure it stays stable when parked, they’ve included a very high-quality kickstand.

Constructive Criticism:
If I had to mention one negative point for future improvement, it would be the handlebar adjustment. The screws used to secure the handlebar from turning left or right seem prone to wear. You need to tighten them very well to ensure stability. I hope they consider reinforcing this part in future models.

Final Verdict:
The Mihogo Air Carbon has truly exceeded our expectations. Both my wife and I are incredibly happy with this purchase. A huge thank you to the Mihogo team!

3 May 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY, AVOID!!!!!

I ordered a bike in January 2025. It's now September and srill no bike. An online search found that Mihogo's address in Los Angeles is a store front, i.e. only a postbox address. Calling the phone number doesn't go anywhere, as nobody ever picks up.
Multiple emails are left unanswered.
AVOID AVOID AVOID!!!!!!
You will lose your money!!!!!

14 September 2025
Unprompted review
Rated 1 out of 5 stars

🚨 Avoid Mihogo – Terrible Customer Service! 🚨

I ordered a bike from Mihogo in February 2024, and it has been a complete nightmare. The delivery was supposed to happen in June 2024, but i received it in January 25. And.. I am still waiting for accessories that were supposed to come with it. Despite multiple emails and follow-ups, Mihogo has ignored my messages and provided zero updates.

This is highly unprofessional and unacceptable. I strongly advise against buying from Mihogo unless you want to deal with delays, missing items, and non-existent customer service.

🔴 Stay away from this company!

18 March 2025
Unprompted review
Show reviews in all languages. (7 reviews)

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