MiHIGH Reviews 

Love this such a good relaxing time! Eases my muscles and just a feel good worth every penny I recomended it to everyone I love it

Cannot get any return information from customer services. One email response to my enquiry but it was a holding email. Purchased for my husband who doesn't want it, so it is still in the box while I try and get information on how to return it. Terrible service, don't touch this company with a barge pole.

Faulty product burnt and broke skin a& non-existent customer service.
Absolutely terrible experience. After being used twice, on the second use the heat wires burnt through the blanket and subsequently burnt my back.
Initially I wasn’t looking for a refund, only a replay for a faulty product, but trying to get a reply from them is impossible.
I sent them photos of my burnt back and faulty product but all emails, form fills on their website and contact via social media have been ignored.
Absolute disgrace - AVOID!

I had a sauna blanket for over a year, loved it, but after a year and 5 months, its just started to fall apart, after a very respectful email asking for how I can repair the pieces of my sauna blanket, not only did it take me a month to get a response, but it was the most callus and disrespectful bull I have ever heard from a company.

saying that " Oh I know what youre inevitably going to say, that uk has a 2 year warranty, but its not a uk product, so you can just buy another one"

LOL I was so surprised by this response because not only does the Uk and EU have strict laws and protections, but they totally just didn't give a single crap in helping with the issues and was like " haha there's nothing you can do" and frankly admitted that the product won't last more than a year! MIhigh, honestly you should be so ashamed of how this company is treating people.

I originally bought from me high because the reviews were good, and after a year and a half I now see that they're all ONE STAR, honestly, just spend the extra money on a higher dose blanket.

I paid for this nearly a month ago. I have contacted Mihigh numerous times to find out the status of my order and the only response I've received is don't contact us again. I've requested to cancel my order and receive a refund but I doubt this will happen as I'm afraid that I'm dealing with a bunch of fraudsters. My only advice is: DO NOT BUY FROM THIS COMPANY

Terrible customer service. Accidently bought 2 sauna blankets rather than just one. Tried to cancel order, but all emails ignored. Tried returning items and claim a refund, but only after a great deal of perseverance did I eventually get a full refund. Initially I was going to cancel my double order and then reorder 1 blanket, but now would definitely not want to risk dealing with Mihigh again.

I give 1 star only because you cant leave a lower amount, like minus 5 stars! I have emailed them countless times and never a reply. I ordered this to help with the pain I have from Prostate cancer.... it made the pain far worse! DO NOT TRUST THIS COMPANY!!!!!
I AM NOW £300 OUT OF POCKET TO THESE THIEVES.

I ordered the heat blanket from this company in February under the basis of the companies (30 DAY RISK FREE TRIAL) after trying it out once i decided to ask for a returns note which was sent to me by Jacob via email, he also said - as soon as they had the blanket back I would receive a FULL REFUND! so I returned it via royal mail tracked!!! I have since contacted the company at least 10 times asking for my refund and now in MAY still no reply!! I am now £240 out of pocket which leaves me no other option than to seek legal advise to claim my money back.

The sauna is a great product. Great quality. It’s much heavier than I expected so I do need help to get it on the bed and it’s not as portable as I thought it would be. Overall the sauna is great, it’s easy to use and is much more hygienic than similar products. The customer service from MiHigh leaves a lot to be desired. I ordered in October and didn’t get the sauna blanket till February. If something’s out of stock or if there is a long lead time it would be much better to be clear about this on the website before people order rather than taking money and not delivering for months on end!

It has been 6 weeks since reaching out about return request. The automated email reply says that they will respond in 5-7 business days. I don't know what recourse I have. Praying that respond some day. I have a friend who returned to higher dose and they were excellent

Do not trust this company. Our MiHigh sauna bag was faulty. We contacted the company for replacement. They sent a prepaid post for the return of the item which we did in March 22 2024 to their Melbourne Australia address. We have not received the replacement sauna bag and they are not answering my emails. We liked the product but have lost over $500. Their customer service is shocking. Feel completely ripped off. Do not trust!

Knee wrapped stopped working and sent numerous emails about replacement as should of still been under warranty but heard nothing

Awful customer service and the 30 day returns policy doesn't actually exist, they say you must contact them by email but they ignore all emails sent to them, messages on fb etc. They say if you send them multiple emails it'll delay a response which isn't how email works. Also, setting up a CRM which punishes frustrated customers trying to get a response from you doesn't exactly scream good customer service, does it?

Poor product, doesn’t heat up enough to make you sweat but still manages to burn you through clothes.
Even worse customer service, contacted to return as promised on their website and have received no communication back.
Got money back through bank.
Don’t buy!

Like other reviewers I contacted the company for details to return my blanket within the period they advise. I received a returns slip, but that’s where the communication ended. I returned the blanket (and have proof of return received at the warehouse). This was on 15 February. I have emailed numerous times about my refund and no response. Fortunately I’ve been able to dispute this via my bank and have the money back. I would advise customers to do this as I don’t expect you’ll receive a refund or even a response from this company.

I’ve been using this loads and really enjoying it!

I received my MiHigh Sauna blanket promptly and in perfect condition. I have been using it now for about 6 weeks so far. 15 to 20 minutes to heat up to level 9. My schedule is 60 minutes 4 to 5 times a week. Enjoy the heavy weight of the blanket and heat it provides, even though it sometimes feels less than level 9. Other times it is challenging to remain in the blanket for 60 minutes as the heat is overwhelming, so I'll cut the session short. I am completely drenched after a session and after a cool shower I feel especially calm and refreshed. Improved my hip and shoulder pain where they are no longer an issue. Impressed with the results.

Complete Fraud. As many of you I have been trying to return the blanket and there is no address for shipping it back nor them respond to my multiple emails. I will report it to may bank for fraud
Horrible company, nothing but thieves

Nought this because a friend who has one and loved it . It arrived worked once and then permanently displayed an E -unable to change temp or time , like others who have commented the company don't respond for ages then when they do they are aggressive and accusatory . They told me it was the power supply in my house causing it to not work and to video it in 3 different room plugged in. Everything else works in the wall sockets s why wouldn't this! there is no customer service and like another product i bought Cleopatra mask same week they both appear to be scam companies with no customer service at all - They take the money deliver the goods and that s it if they don't work and you are stuck . Avoid.

Have asked for a refund multiple times and no response. Terrible service, absolute frauds.