Mighty Mouthcare Reviews 53

TrustScore 3.5 out of 5

3.4

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers are very satisfied with the product itself, often highlighting its quality, taste, and effectiveness in maintaining oral hygiene. Many appreciate the company's commitment to sustainability, particularly the eco-friendly packaging and refillable options, which are seen as a significant improvement over traditional toothpaste tubes. The user experience, including the design and ease of use of the dispenser, also receives positive feedback. However, some people were dissatisfied with their orders. A number of customers reported significant delays in receiving their products, with some orders never arriving at all. There were also instances where customers received faulty products or found that the company's new dispenser design rendered their older units incompatible for refills, leading to frustration and a perception of unsustainable practices.

What people talk about most

Product

Customers consistently note positive experiences with product. Many reviewers praise the great taste, often... See more

Sustainability

Customers are highly satisfied with the sustainability aspects of the product. Many reviewers appreciate the... See more

Quality

Reviewers mention positive feedback about quality. Customers are delighted with the product's effectiveness,... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers report significant delays, with some waiting... See more

User experience

Consumers find the user experience to be positive. Many reviewers love the concept, highlighting the ease of... See more

Based on these reviews

Rated 3 out of 5 stars

Cannot comment on product as none were received. Were charged 3 times over 6 weeks with no items received. Customer services have responded and processed refunds.

Company replied

Rated 5 out of 5 stars

Great eco toothpaste - the new dispenser they have just sent out to me is a very cool upgrade as well 😎. Highly reccomend if you are looking for a more sustainable alternative to the standard stu... See more

Rated 5 out of 5 stars

In an era focussed on sustainability, toothpaste seems to have slipped the net….until now! I was so pleased to come across Mighty Mouthcare and am an absolute convert. Really good tasting toothpaste,... See more

Company replied

Rated 5 out of 5 stars

I have a lot of time for this company and all they stand for. I've had a similar issue to many others (placed an order in Jan and didn't receive) - but on contacting customer services I've received r... See more


Company details

Written by the company

Mighty Mouthcare is on a mission to eliminate plastic waste from the toothpaste industry. We offer refillable, biodegradable, and microplastic-free toothpaste solutions, aiming to reduce the 3 billion toothpaste tubes that end up in landfills or oceans each year. **PLEASE NOTE OUR PRODUCTS ARE ON PRE-ORDER UNTIL APRIL**


Contact info

3.4

Average

TrustScore 3.5 out of 5

53 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 92% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Amazing customer service

Amazing customer service, super responsive and what a great idea. Been searching for a decent eco friendly toothpaste and this is perfect. No having to remember to order online. Subscription to my door. Love it

17 April 2026
Unprompted review
Rated 1 out of 5 stars

Ordered in March

Ordered in March. Money taken immediately. Still waiting for my order. Have tried to contact the company but no response. Just an automated email. Even though I have confirmation emails if I log into my account it doesn’t show anything.

5 March 2026
Unprompted review
Rated 5 out of 5 stars

Perfect, no more plastic tubes!

My dispenser and toothpaste arrived today, I couldn’t be more delighted! The dispenser looks great, a beautiful matte finish and the toothpaste is perfect. It’s so good to know that I’ve said goodbye to endless plastic tubes.

18 April 2026
Unprompted review
Rated 5 out of 5 stars

LOVE IT

Great product, tastes really natural and love the concept of reducing plastic and changing the way we think about toothpaste. 5 stars all round.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

I have been absolutely thrilled with…

I have been absolutely thrilled with moving to Mighty. Not only is it a great taste but it feels cleaner, fresher and healthier. The dispenser is so much prettier in the bathroom than a plastic tube and eco friendly. Why wouldn’t you love this product!!! I do. X

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Love the toothpaste, love the dispenser

I have a lot of time for this company and all they stand for. I've had a similar issue to many others (placed an order in Jan and didn't receive) - but on contacting customer services I've received really friendly personal replies each time, and my issue has been fully rectified. As for the product, it's brilliant - the new dispenser is fantastic, better than the original, and the toothpaste itself is really good. And I LOVE the lack of toothpaste tubes in our house!
Don't be put off, I think they've just had some teething issues with the dispenser and have now made it better. I highly recommend, I might order a second one for my weekend bag 😁

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Would Recommend

Great product focused on sustainability and environmentally friendly! Tastes great and so nice not to have to think about when you need to buy your next tube - it gets delivered to the door! Also love the dispenser colour 😍

16 April 2026
Unprompted review
Rated 5 out of 5 stars

I have had a long standing problems…

I have had a long standing problems with bleeding gums, gum sensitivity and inflamation and plaque build up for a number of years. I tried all the recommended toothpastes and dental care to no avail. So - I looked into the meaning of the coloured strips at the bottom of toothpaste tubes and realsied my problem was most likely an ellergy to some of the contents. My next step was investigating chemical free toothpaste. I eventually picked out Mighty Toothcare as being a standout winner on all fronts. After four weeks of use I went back to my dentist and hygienist for routine check up. They were amazed at the improvement. Very minimal plaque build up, no bleeding from the gums and no visible signs of gum irritation, in fact my teeth were healthier than they had been for the last 6 years. I can truthfully say that I put it down to the Mighty Toothcare paste. Oh and it comes in a stylish eco friendly container that the recyclable toothpaste insert screws into. All at an affordable and competitive price. Whats not to love. And no I wasnt paid to write this!!

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Great eco toothpaste

Great eco toothpaste - the new dispenser they have just sent out to me is a very cool upgrade as well 😎.

Highly reccomend if you are looking for a more sustainable alternative to the standard stuff.

14 April 2026
Unprompted review
Rated 1 out of 5 stars

Very poor communication.

Very poor communication.
I am extremely disappointed with this company. I emailed them 4 days ago to report a broken dispenser. I have heard nothing back. It really should not take days to get back to an email. No emails came to my junk folder either. I have cancelled my subscription.

15 April 2026
Unprompted review
Rated 1 out of 5 stars

Exceptionally poor customer service

I'd love to comment on the product, but two months after placing an order, nothing has been received - and no updates have been provided by the company to explain why. My email asking for information still has not been responded to - exceptionally poor customer service. All this while the company continue to state under "delivery" on their website, "We endeavour to dispatch your order within 24 hours of receiving it before 4pm (Mon-Fri excluding Bank Holidays). Delivery typically takes 2-3 working days from the moment of dispatch." Clearly not. Extremely disappointed. Avoid!

14 April 2026
Unprompted review
Mighty Mouthcare logo

Reply from Mighty Mouthcare

Hi Mark,

Thanks for your feedback.

We’ve been sending regular email updates to customers as timelines have evolved, to ensure everyone is kept informed during this transition. That said, we’re sorry to hear you feel you haven’t received adequate communication - it may have been our emails have fallen into your junk inbox?

You mentioned information on our website regarding dispatch timelines - we’d genuinely appreciate if you could point us to where you saw this, as it’s not reflective of the messaging we’re currently sharing with customers.

We’ve also looked into your case and can see your previous email unfortunately landed in our spam inbox, which is why you didn’t receive a response at the time. That’s now been picked up and replied to.

Your order is part of our upgrade to the new V2 system, and you’ll receive tracking details as soon as it’s dispatched which will be within the coming week as mentioned over email.

Sorry again for any disappointment caused - we hope to make that up to you once you receive the product!

- Mighty Team

Rated 1 out of 5 stars

If I could give zero I would

If I could give zero I would. I cannot comment on the product as I ordered and paid in January and received nothing but placatory messages which have now worn thin.
Cannot recommend and would like my money back please.

11 April 2026
Unprompted review
Mighty Mouthcare logo

Reply from Mighty Mouthcare

Hi Karin,

Thanks for your feedback and we are sorry that you've not had a chance to try the product yet.

We appreciate that delivery has taken longer than expected. We’ve been keeping customers updated via email as timelines have progressed, including details of our transition to the new V2 system whereby you'll be receiving a free upgrade to V2.

As part of this transition, I can see you’ve selected to be upgraded to the Mint V2 dispenser. Dispatch of these upgraded orders is beginning this week, so yours should be on its way this week if it hasn’t already been sent.

If you would still prefer a refund, please contact us at hello@mightymouthcare.com and we’ll be happy to arrange that for you.

- Mighty Team

Rated 1 out of 5 stars

Order in Dec 25 not received

Order in Dec 25 not received.
Email promises of supplies, but nothing sent.
Subscription does not allow cancellation.
No response to email.
Is this just a scam company?

5 April 2026
Unprompted review
Mighty Mouthcare logo

Reply from Mighty Mouthcare

Hi Katherine,

I’m really sorry to hear how frustrating this experience has been - I completely understand your concerns.

We’ve been experiencing some unexpected delays while transitioning from our V1 to V2 dispensers, and we’ve been sending updates to customers throughout this period. That said, we appreciate this hasn’t met your expectations and we’re very sorry for the inconvenience caused.

I can see you contacted us on 5th April over the bank holiday weekend, and we responded on 7th April to confirm that your order had been cancelled and fully refunded, as requested.

We want to reassure you (and anyone reading) that we are absolutely a legitimate small business, and we’re working hard to fulfil all orders and support our customers as quickly as possible during this transition.

If there’s anything further we can help with, please don’t hesitate to reach out.

The Mighty Team

Rated 1 out of 5 stars

I paid for an order on January 20th…

I paid for an order on January 20th 2026 and still haven't received it. I have asked for a refund and this has been ignored. I would not use this company again
How do I get a refund?

20 January 2026
Unprompted review
Mighty Mouthcare logo

Reply from Mighty Mouthcare

Hi Sandra,

We’re so sorry to hear about your experience - we completely understand how frustrating this must be.

You should have received a few emails from us explaining that this product is currently on pre-order, with stock expected to arrive in April. That said, we absolutely understand if you’d prefer not to wait.

We’d be more than happy to arrange a full refund for you. If you haven’t already, please could you email us at hello@mightymouthcare.com so we can prioritise this for you right away.

Thank you for your patience, and again, we’re very sorry for the inconvenience caused.

– The Mighty Mouth Care Team

Rated 1 out of 5 stars

On subscription from Mighty Mouthcare…

On subscription from Mighty Mouthcare and ran out of toothpaste 6 weeks ago. I requested the date of my next supply to be brought forward and the money went from my bank account on the 16th March. I received an email on the 21st March to say April for the delivery. April has 30 days so with no fixed date I have cancelled the order and subscription and as the money I’ve paid is refunded.
I know they have developed a new unit for the toothpaste but if there is a production problem they should have still supplied toothpaste that fits the old unit instead for leaving people in limbo.
It was a fantastic idea but you can’t let people down.

28 March 2026
Unprompted review
Mighty Mouthcare logo

Reply from Mighty Mouthcare

Hi Gareth,

Thank you for taking the time to share your feedback, and we’re truly sorry for the experience you’ve had.

You’re absolutely right to expect timely deliveries, especially as a subscriber, and we completely understand your frustration with the delays and lack of a fixed delivery date. As mentioned in our email, we’ve experienced some unexpected delays while transitioning to our new V2 product, which unfortunately impacted supply more than we anticipated.

That said, this shouldn’t have left you without product, and we sincerely apologise for the inconvenience caused.

We can confirm that your subscription has been cancelled and your refund of £16.39 has been processed. This should be back with you within 3–5 working days.

We really appreciate your support as an early customer and are very sorry you feel let down on this occasion. We hope to welcome you back in the future when V2 is up and running.

– The Mighty Mouth Care Team

Rated 2 out of 5 stars

Charging subscriptions and no delivery date

I have two subscriptions for every three months , one for my husband, one for myself.
I was charged on 12 March at £28.80 and have now been told to expect delivery in April.
This is not the first time delivery has been delayed with this company. I am now without toothpaste , have paid £28.80 with no assured date for delivery .
Not good enough - is it actually legal to take payment when you do not know when your product will be delivered?!

19 March 2026
Unprompted review
Mighty Mouthcare logo

Reply from Mighty Mouthcare

Hi there,

Thanks for your feedback.

We are very sorry for any frustration caused and any delays with your order whilst we transition from V1 to V2. We have been communicating updates on delivery timelines via email as they’ve evolved. As part of this, your order is being upgraded to our new V2 system at no extra cost, along with a complimentary V2 dispenser.

This transition has been communicated to all affected customers, but if you’ve missed these updates, please check your inbox (and spam folder) or get in touch with our support team and we’ll be happy to confirm the latest status of your order.

We appreciate your patience while we complete this upgrade and promise it will be worth the wait.

- The Mighty Team

Rated 1 out of 5 stars

Ordered at Christmas and was informed…

Ordered at Christmas and was informed about the delay in delivery. However, when I decided it was taking too long I reached out to cancel and received no reply. The product then came but faulty and still no reply. I want a refund or at least a product that works!

17 March 2026
Unprompted review
Mighty Mouthcare logo

Reply from Mighty Mouthcare

Hi there,

We’re really sorry to hear about your experience - this isn’t the level of service we aim to provide.

We do typically respond to emails within 3–5 working days, but on rare occasions messages can unfortunately slip through the net. If you haven’t already, could you please confirm whether you contacted us at hello@mightymouthcare.com? If not, we’d really appreciate you reaching out again so we can pick this up as a priority.

We’d be more than happy to arrange a refund or replacement for you or whatever you’d prefer to make this right.

Thank you for your patience, and again we’re very sorry for the inconvenience caused.

– The Mighty Mouth Care Team

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