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Review summary

Created with AI, based on recent reviews

Looking at 225 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product quality and packaging, often noting the innovative features and the effectiveness of the items. The ordering process is consistently described as simple and easy, with many appreciating the smooth navigation of the website. Reviewers are particularly impressed with the fast shipping and delivery, even for international orders, and the competitive pricing which often offers significant savings compared to local options. The service is frequently highlighted as efficient and responsive, with staff providing excellent communication and support. However, some customers also noted occasional issues with delivery times being longer than expected or discrepancies in product descriptions, leading to confusion about pricing and quantity.

What people talk about most

Product

People report positive experiences with product, often finding exactly what they need, including specific... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting fast and easy shipping,... See more

Order

Customers consistently note positive experiences with order, praising the ease of the ordering process and... See more

Price

Clients share positive opinions on price, with many reviewers finding products significantly more affordable... See more

Service

Consumers find service to be positive, consistently praising its efficiency and reliability. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Website was easy to navigate. Ordering was simple. Shipped and arrive quickly and arrived on time. Shipping costs were fare and ok. Product quality and packaging was good. I never saw brail printed on... See more

Rated 5 out of 5 stars

I made a mistake with my order and was going on holiday the following week. I emailed them in a panic as soon as I realised and before they were dispatched. They changed the order for me. I received m... See more

Rated 5 out of 5 stars

I ordered eye drops for eyes that are especially sensitive. These eye drops cost over six times more in the US where I live. The website was simple to use the transaction easy and it was delivered wit... See more

Rated 5 out of 5 stars

This UK company is a real asset to customers in the US, where some eye drops are exorbitantly priced and unaffordable because they are prescription only… In the UK these drops are OTC. Mi Eyes fast d... See more


Company details

  1. Contact Lenses Supplier

Written by the company

Founded with a vision to democratize the world of contact lenses, Mieyes is an online platform dedicated to providing high-quality contact lenses at fair prices. We believe that good vision should not be a luxury, but a fundamental right. We have used our industry experience and relationships with top manufacturers to offer top-tier products at a fraction of the high street price. SEE MORE, PAY LESS - MiEyes


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

482 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Smooth and easy experience

Wonderful expedience. I was a bit scared to order from over seas. Didn’t know if this was a trusted company or not. I found out it IS! Smooth and Easy navigation of the web site. Ordering was super easy and shipping was faster than some things I get in the USA. I was kept informed about the shipping and the whole experience was surprisingly uneventful. I WILL order again and I WILL recommend Mieyes.

12 February 2026
Unprompted review
Rated 1 out of 5 stars

Horrible customer service

I see a very high review consensus for this company which is simply baffling to me. I ordered contact lenses in early December. Within a day or two they let me know that they would have to be special ordered and this might take up to 3 weeks and they asked if I still wanted to go ahead with order. I immediately replied that I could not wait that long and cancelled my order which they confirmed within another day or two. In the meantime, of course, my credit card was charged the original purchase amount. Two weeks later I wrote to ask about my refund and I received a reply saying that they were "currently checking the status of the refund". More than two more weeks passed with no communication from MiEyes at all. I wrote again and demanded to know what was happening as it had now been over a month since they took my money and I had heard absolutely nothing. I received no acknowledgement or communication of any kind. I eventually had to file a claim with my credit card company and they issued a credit for the amount and then tried to contact MiEyes who, after yet almost another month and two or three attempts to reach them by my bank finally paid the money to my bank so that my credited amount is now permanent. Long story, horrible customer service.

7 January 2026
Unprompted review
Rated 1 out of 5 stars

The very first time I ordered from…

The very first time I ordered from mieyes , my order was fantastic. I placed an order for total 30 with astigmatism and got 6 months worth.It came quick it was exactly what I ordered and the price was really good. But Recently I ordered the exact same order and the price was the exact same but I only got 3 months worth instead of six. I contacted customer service they said they were going to look into it and they never got back to me. Very disappointing. I don't think I'll be ordering from them again unless they make it right. It didn't show any count on the box and I reordered the exact same order I ordered prior. What a waste of money...

8 January 2026
Unprompted review

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