Michael came out to look at our printer today and was absolutely brilliant from start to finish. He was friendly, polite, and really easy to chat to, which made the whole process a lot more pleasant... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
MID provide a great, friendly and professional service, from taking your call to dealing with your request. We had some technical issues before MID could complete what we required. Stephen was really... See more
Company replied
Michael was extremely amazing, he took time to check everything. He was patient and very understanding. He made sure everything were working before he left. He communicated well by explaining what h... See more
Company replied
The heat customer service, very helpful, very approachable, Showed all the staff how to use the machinery including how to keep the machine clean, We have had fantastic customer support today... See more
Company replied
Company details
Written by the company
MiD Solutions 4 Documents Ltd. provides Managed Print Services to businesses throughout the country. The team has decades of combined experience providing products and service to businesses and the public sector. Growing out of a giant in the print technology industry, MiD was established as a separate company in 2012, retaining its status a main dealer for Toshiba and Sharp multifunction printers. MiD has access to their entire range of devices, as well as commercial desktops, plotters, large format printers, and digital signage and touchscreens from a range of other suppliers including Epson, HP, Lexmark, NEC, and OKI, offering flexible and tailored solutions for each individual organisation. No matter the size or industry, MiD identifies the appropriate devices and services for each organisation, based on their current and future requirements, taking into consideration key factors, such as: number of employees, amount of available office space, and required features.
Contact info
United Kingdom
- mids4d.co.uk
4.9
Excellent
463 reviews
Replied to 50% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Maintenance site visit!!
Amazing site visit! Kieth our site engineer came in a timely manner, was very friendly and professional throughout the visit! Answered all our questions and nothing was too much trouble!
Thank you!
15 September 2025
Unprompted review
Reply from MiD Solutions 4 Documents
Dear Valued Customer,
Thank you for leaving such an honest review. We pride ourselves on always striving to deliver the best service we can, and our teams work incredibly hard.
We will pass any comments on to the relevant person/team.
Thanks again,
The MiD Solutions 4 Documents Team
Warning, Warning, Warning!
Please be careful when using this company, you will get tied into large quantities of usage per quarter, which will result in large exit payments at the end of your contract. My experience was that we ran down our contract after buying the business, to the end of the minimum period of 5 yrs, then we went onto a one year rolling contract. We then provided our 90 days termination email, as per the contract and then they provided us with the invoice for £3300, stating that the termination figure at the end of the contract is all worked out on our agreed quarterly usage, as per Para 7. When the contract was taken out by the previous owner, the salesman would not allow her to put in a smaller figure than 10,000 mono sheets, 5000 colour sheets per quarter, this resulted in large exit fees. This invoice was discounted by 50%, if we paid the invoice within 3 working days. No recommend at all.
14 September 2025
Unprompted review
Reply from MiD Solutions 4 Documents
Dear Valued Customer.
We are very disappointed to read such a negative review on Trustpilot. MiD Solutions takes all complaints very seriously. I can see you have had contact with our Head of Customer Service who has answered your questions and has explained that we are simply looking for you to stick to the terms in the agreement you signed. MiD Solutions has 1400 customers nationwide; we pride ourselves on a 90% customer retention rate year on year. Should you wish to discuss the terms of the contract again, please do reach out to me directly – 0161 543 0116.
Thanks,
The MiD Solutions 4 Documents Team
Printer set up resolved
Our call was responded to quickly. We received great friendly communication from Steve who sorted out our printer issue out efficiently. Many thanks.
12 September 2025
Unprompted review
Reply from MiD Solutions 4 Documents
Dear Valued Customer,
Thank you for leaving such an honest review, we pride ourselves on always striving to deliver the best service we can and our teams work incredibly hard.
We will pass any comments on to the relevant person/team.
Thanks again,
The MiD Solutions 4 Documents Team
Mid solutions came to change our…
Mid solutions came to change our printer for our office, Michael, Ed and Callum where really helpful and ensured all the set up was completed before leaving.
11 September 2025
Unprompted review
Reply from MiD Solutions 4 Documents
Dear Valued Customer,
Thank you for leaving such an honest review, we pride ourselves on always striving to deliver the best service we can and our teams work incredibly hard.
We will pass any comments on to the relevant person/team.
Thanks again,
The MiD Solutions 4 Documents Team
Fuss free professional installation by…
Fuss free professional installation by Keith, Callum and Eddie. Our copier was delivered and installed quickly and efficiently. I was shown how to use the machine and was left feeling reassured that the company would be supportive and responsive.
10 September 2025
Unprompted review
Reply from MiD Solutions 4 Documents
Dear Valued Customer,
Thank you for leaving such an honest review, we pride ourselves on always striving to deliver the best service we can and our teams work incredibly hard.
We will pass any comments on to the relevant person/team.
Thanks again,
The MiD Solutions 4 Documents Team
MID - Great Service
MID provide a great, friendly and professional service, from taking your call to dealing with your request. We had some technical issues before MID could complete what we required. Stephen was really patient, helpful and was able to set us up as we needed. Highly recommend them.
10 September 2025
Unprompted review
Reply from MiD Solutions 4 Documents
Dear Valued Customer,
Thank you for leaving such an honest review, we pride ourselves on always striving to deliver the best service we can and our teams work incredibly hard.
We will pass any comments on to the relevant person/team.
Thanks again,
The MiD Solutions 4 Documents Team
Really helpful
Keith, Callum and his colleague overcame some obstacles to get this installed. Thanks for being so helpful. Thank you
9 September 2025
Unprompted review
Reply from MiD Solutions 4 Documents
Dear Valued Customer,
Thank you for leaving such an honest review, we pride ourselves on always striving to deliver the best service we can and our teams work incredibly hard.
We will pass any comments on to the relevant person/team.
Thanks again,
The MiD Solutions 4 Documents Team
Keith came to fix our photocopy machine…
Keith came to fix our photocopy machine today, he was friendly and efficient. Highly recommend
3 September 2025
Unprompted review
Reply from MiD Solutions 4 Documents
Dear Valued Customer,
Thank you for leaving such an honest review, we pride ourselves on always striving to deliver the best service we can and our teams work incredibly hard.
We will pass any comments on to the relevant person/team.
Thanks again,
The MiD Solutions 4 Documents Team
Keith was very professional and kind
Keith was very professional and kind
He took his time to install everything and explain how to use the machine
Must say he was very knowledgeable
3 September 2025
Unprompted review
Reply from MiD Solutions 4 Documents
Dear Valued Customer,
Thank you for leaving such an honest review, we pride ourselves on always striving to deliver the best service we can and our teams work incredibly hard.
We will pass any comments on to the relevant person/team.
Thanks again,
The MiD Solutions 4 Documents Team
Scanning issue
Micheal came and fixed a scanning issue, and also showed me for next time if it happens again. Very chatty and thorough with his work.
2 September 2025
Unprompted review
Reply from MiD Solutions 4 Documents
Dear Valued Customer,
Thank you for leaving such an honest review, we pride ourselves on always striving to deliver the best service we can and our teams work incredibly hard.
We will pass any comments on to the relevant person/team.
Thanks again,
The MiD Solutions 4 Documents Team
PUUC Architecture
Keith serviced our printer and has been extremely helpful each time he has visited.
27 August 2025
Unprompted review
Reply from MiD Solutions 4 Documents
Dear Valued Customer,
Thank you for leaving such an honest review, we pride ourselves on always striving to deliver the best service we can and our teams work incredibly hard.
We will pass any comments on to the relevant person/team.
Thanks again,
The MiD Solutions 4 Documents Team
Keith was absolutely fantastic
Keith was absolutely fantastic! He not only assisted with the cleaning of our machine but also took the time to show me how to get the best performance out of our printer. His patience, attention to detail, and meticulous work ethic were greatly appreciated. Thank you, Keith!
21 August 2025
Unprompted review
Reply from MiD Solutions 4 Documents
Dear Valued Customer,
Thank you for leaving such an honest review, we pride ourselves on always striving to deliver the best service we can and our teams work incredibly hard.
We will pass any comments on to the relevant person/team.
Thanks again,
The MiD Solutions 4 Documents Team
Great friendly support
20 August 2025
Unprompted review
Reply from MiD Solutions 4 Documents
Dear Valued Customer,
Thank you for leaving such an honest review, we pride ourselves on always striving to deliver the best service we can and our teams work incredibly hard.
We will pass any comments on to the relevant person/team.
Thanks again,
The MiD Solutions 4 Documents Team
Printer Experience
Keith our engineer was great in diagnosing potential issues with our printer👍
19 August 2025
Unprompted review
Reply from MiD Solutions 4 Documents
Dear Valued Customer,
Thank you for leaving such an honest review, we pride ourselves on always striving to deliver the best service we can and our teams work incredibly hard.
We will pass any comments on to the relevant person/team.
Thanks again,
The MiD Solutions 4 Documents Team
Keif was very efficient and friendly!
Keif was very efficient and friendly!
18 August 2025
Unprompted review
Reply from MiD Solutions 4 Documents
Dear Valued Customer,
Thank you for leaving such an honest review, we pride ourselves on always striving to deliver the best service we can and our teams work incredibly hard.
We will pass any comments on to the relevant person/team.
Thanks again,
The MiD Solutions 4 Documents Team
Great service
Michael was efficient and friendly and got the machine working again quickly
15 August 2025
Unprompted review
Reply from MiD Solutions 4 Documents
Dear Valued Customer,
Thank you for leaving such an honest review, we pride ourselves on always striving to deliver the best service we can and our teams work incredibly hard.
We will pass any comments on to the relevant person/team.
Thanks again,
The MiD Solutions 4 Documents Team
Reply from MiD Solutions 4 Documents
Dear Valued Customer,
Thank you for leaving such an honest review, we pride ourselves on always striving to deliver the best service we can and our teams work incredibly hard.
We will pass any comments on to the relevant person/team.
Thanks again,
The MiD Solutions 4 Documents Team
The Guy from mid solutions was very…
The Guy from mid solutions was very helpful, sorted out the problem straight away and stayed on the phone to make sure everything was working, very pleasant, nothing was to much for him. many thanks
14 August 2025
Unprompted review
Reply from MiD Solutions 4 Documents
Dear Valued Customer,
Thank you for leaving such an honest review, we pride ourselves on always striving to deliver the best service we can and our teams work incredibly hard.
We will pass any comments on to the relevant person/team.
Thanks again,
The MiD Solutions 4 Documents Team
Great service we love our engineer
12 August 2025
Unprompted review
Reply from MiD Solutions 4 Documents
Dear Valued Customer,
Thank you for leaving such an honest review, we pride ourselves on always striving to deliver the best service we can and our teams work incredibly hard.
We will pass any comments on to the relevant person/team.
Thanks again,
The MiD Solutions 4 Documents Team
First rate technical support
First rate technical support - timely, friendly and efficient!
6 August 2025
Unprompted review
Reply from MiD Solutions 4 Documents
Dear Valued Customer,
Thank you for leaving such an honest review, we pride ourselves on always striving to deliver the best service we can and our teams work incredibly hard.
We will pass any comments on to the relevant person/team.
Thanks again,
The MiD Solutions 4 Documents Team
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