A wonderful experience from start to finish . The food was beautifully presented and delicious . Polite and very friendly stewards who ensured our needs were met and went above and beyond .... See more
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See what reviewers are saying
Our first journey on this train but hopefully not our last. A brilliant experience in every way. The meals were delicious and the service was exceptional with every need met and on occasion anticipate... See more
The train was late by over an hour, which couldn't be helped, as I believe there was an issue with one of the engines. However, the service on board was lacking, the food dreadful and in short supply,... See more
Unreliable, insincere, source of enormous disappointment and loss. Not inexpensive trip booked (& paid for) over 8 months in advance. Date unilaterally altered by unheralded email over 6 months in adv... See more
A memorable day trip.
Went on the Midland Pullman from North Wales to Paignton and what a wonderful experience it was. The food was first class and the staff were so friendly and helpful, nothing was too much trouble. Not a cheap day out but well worth every penny.
Train Travel at its Finest
Yesterday I had a great experience on one of Midland Pullman's tours. The train itself is fantastic - first class throughout with comfy seats, the legendary BR Mk3 carriage ride quality and big windows for enjoying the view. Didn't hurt that the other passengers were such good company, too.
The onboard staff were top-notch - friendly and professional with regular at-seat service and a generous provision of food and drink. An operation this good was never going to come cheap but the quality makes it worth every penny.
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