Midas BedsReviews 

518
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 499 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, noting their sturdiness and good finish, with many appreciating the useful storage options. The delivery service is frequently highlighted as fast, efficient, and well-communicated, with many people commending the polite and helpful staff who often go above and beyond by assembling beds or carrying items upstairs. However, some customers also noted issues with product quality, describing items as flimsy, poorly built, or not matching the advertised heavy-duty standards. A few other people also felt that communication was poor, with instances of undelivered items, damaged goods upon arrival, or ignored requests for refunds.

What people talk about most

Product

Customers generally express satisfaction with the product, highlighting its quality, sturdy construction, and... See more

Delivery service

Consumers generally report positive experiences with the delivery service, often highlighting excellent and... See more

Quality

Customers consistently note positive experiences with quality, praising the well-built and sturdy... See more

Service

Reviewers highlight positive aspects of service, with many praising the excellent and first-class service... See more

Staff

People report positive experiences with staff, frequently praising the delivery teams for their helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Midas beds were an excellent company to supply &install new bed base.Have slept on it with existing Simba mattress & sleep is now wonderful.The two men took away my existing divan base which I can now... See more

Company replied

Rated 5 out of 5 stars

Lovely bed and mattress my father in law was very happy, very good service from this company and a quick turnaround, great selection of colours, delivery guys were great! Assembled the bed quickly w... See more

Company replied

Rated 5 out of 5 stars

Right from when I ordered my bed , I received emails keeping me upto date with its progress. I was given a date for delivery and the opportunity to change it if need be .i was contacted by the delive... See more

Company replied

Rated 5 out of 5 stars

10/10 service. Superb quality. Fantastic pricing. Fast and perfect delivery. Will most definitely use again. Cannot fault the service from start to finish. Keep up the good work, this company is d... See more

Company replied


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

We’re a family-run business with over 30 years of experience in crafting quality beds. At Midas Beds, comfort runs in the family. With decades of expertise, we know what it takes to create the perfect night’s sleep – combining timeless craftsmanship with everyday affordability. Every bed we offer reflects our commitment to quality, durability, and care. Why Choose Midas Beds? Made in the UK Every product we make is built by hand in the UK. From sturdy frames to supportive mattresses, we take pride in delivering locally made quality you can trust. Free & Fast Delivery Free & Fast Delivery available within 3–7 working days. Additional shipping surcharges may apply based on your location. 0% Interest, Buy Now Pay Later We believe everyone deserves great sleep—without financial stress. That’s why we offer 0% interest finance and flexible Klarna payment options, including Buy Now, Pay Later. 5-Year Warranty We stand behind our craftsmanship. That’s why all Midas Beds products come with a 5-year warranty for peace of mind.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

518 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.5

All reviews

(518)

493 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great quality, Fantastic service! I love my bed!

Fantastic service! Super helpful support!!! Thank you so much!
I love my double bed with four drawers- great quality and looks so beautiful and it gave me so much storage space.
I just adore the quality and colour of the fabric I have chosen- Azzure Cream. I am also planning to buy Madrid Ottoman bedroom storage Blanket box (made with the same fabric)
Delivery team was super helpful carrying everything upstairs , assembled the bed and took all packaging away.
Delivery process was very well organised, great communication and the driver gave me a call when half an hour away in the three hour slot given.
I will definitely recommend Midas Beds to my friends and I will buy from this company again!

22 May 2026
Unprompted review
Midas Beds logo

Reply from Midas Beds

Thank you for your fantastic feedback! We’re absolutely delighted to hear how pleased you are with your new double bed and the overall experience.

It’s wonderful to know that the four drawers have provided valuable storage space and that you love the quality and colour of the Azzure Cream fabric. We’re thrilled that the bed has met your expectations and looks beautiful in your home.

We’re also pleased to hear that our support team and delivery crew were able to make the process smooth and stress-free. From the communication and delivery updates to carrying everything upstairs, assembling the bed, and removing the packaging, it’s great to know everything went to plan.

Thank you for your kind words, recommendation, and continued support. We look forward to helping you again in the future, and we’re sure the Madrid Ottoman Blanket Box will make a perfect match for your bedroom.

Kind regards,
Midas Beds

Rated 5 out of 5 stars

Great customer service

Great customer service, the price is definitely worth it for quality of the bed. Would recommend.

20 May 2026
Unprompted review
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Reply from Midas Beds

Thank you for your wonderful feedback! We’re delighted to hear you were happy with our customer service and that you feel the quality of the bed offers excellent value for money.

We truly appreciate your recommendation and support.

Kind regards,
Midas Beds

Rated 5 out of 5 stars

Absolutely terrific service

Absolutely terrific service, old bed taken away and new one assembled in no time at all. Beautiful product and well worth it too 😄

6 June 2026
Unprompted review
Midas Beds logo

Reply from Midas Beds

Thank you for your fantastic feedback! We’re delighted to hear you were happy with the service and that the team were able to remove your old bed and assemble your new one quickly and efficiently.

It’s wonderful to know you’re pleased with the quality of the product and feel it was well worth the investment. We truly appreciate your support.

Kind regards,
Midas Beds

Rated 4 out of 5 stars

Excellent price with 20% off quick…

Excellent price with 20% off quick delivery

11 June 2026
Unprompted review
Midas Beds logo

Reply from Midas Beds

Thank you for your feedback! We’re delighted to hear you were able to take advantage of our 20% discount and that you were pleased with both the value and the quick delivery.

We truly appreciate your support and are glad you had a positive experience with Midas Beds.

Kind regards,
Midas Beds

Rated 1 out of 5 stars

AVOIDE AVOID AVOID AVOID❌😡

AVOIDE AVOID AVOID AVOID❌😡

AVOIDE AVOID AVOID AVOID❌😡

HORRIBLE COMPANY WITH HORRIBLE ATTITUDE!!!!!!

Diabolical service, ordered a double otterman bed and headboard, the velvet material was really badly scratched and cheap, very thin material, the delivery service was also attrocious, no customer support available to speak to and to top it off the emails were responded to late, do not shop hear and go to a repiutable company

25 May 2026
Unprompted review
Midas Beds logo

Reply from Midas Beds

We’re very sorry to hear that your experience did not meet your expectations. We sincerely apologise that you were unhappy with the product and service provided.

We would, however, like to clarify that we responded to your email within 24 hours and have since issued a refund. We have done our best to resolve the matter promptly and fairly.

If there is anything further we can assist you with, we are more than happy to help and would welcome the opportunity to address any remaining concerns.

Kind regards,
Midas Beds

Rated 5 out of 5 stars

Solid seller

Good value, prompt delivery, friendly delivery

4 June 2026
Unprompted review
Midas Beds logo

Reply from Midas Beds

Thank you for your feedback! We’re delighted to hear you were happy with the value for money, prompt delivery, and the friendliness of our delivery team.

We truly appreciate your support and are pleased you had a positive experience with Midas Beds.

Kind regards,
Midas Beds

Rated 5 out of 5 stars

It looks so clean

Bought a zip and link bed and it looks so clean in the bed. Comfortable straight away and didn't have that cheap feel some beds do. Happy customer here.

7 June 2026
Unprompted review
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Reply from Midas Beds

Thank you for your fantastic feedback! We’re delighted to hear you’re happy with your zip and link bed and that it looks great in your room.

It’s wonderful to know you found it comfortable from the very first night and appreciated the quality and finish. We’re thrilled to have a happy customer!

Kind regards,
Midas Beds

Rated 5 out of 5 stars

Team SARB were brilliant

Team SARB were brilliant. Excellent service and delivery.

29 May 2026
Unprompted review
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Reply from Midas Beds

Thank you for your wonderful feedback! We’re delighted to hear that Team SARB provided excellent service and delivery.

We’ll be sure to pass your kind words on to the team—they’ll be thrilled to hear your feedback.

Kind regards,
Midas Beds

Rated 5 out of 5 stars

The small double ottoman bed was…

The small double ottoman bed was exactly what I was looking for to fit into our smallest bedroom. It looks good, the price was very competitive and on arrival was a good sturdy, well built bed.

Not only did I get a great bed, I was able to order a made to last mattress with it too.

Next time I need a bed, Midas Beds will be where I buy it from.

Thank you Midas for making the process so easy from ordering to delivery and the delivery men bought it upstairs to the bedroom room. Excellent service from start to finish.

4 June 2026
Unprompted review
Midas Beds logo

Reply from Midas Beds

Thank you for your wonderful feedback! We’re delighted to hear that the small double ottoman bed was exactly what you were looking for and that you were pleased with its quality, sturdiness, and value for money.

It’s also fantastic to know you found a mattress to complement your new bed and that the entire process, from ordering through to delivery, was smooth and hassle-free. We’re especially pleased to hear our delivery team helped by taking everything upstairs to your bedroom.

Thank you for your kind words and support. We look forward to helping you again when it’s time for your next bed.

Kind regards,
Midas Beds

Rated 5 out of 5 stars

Great product

Great product. Slightly slow delivery versus what was promised but happy overall

3 June 2026
Unprompted review
Midas Beds logo

Reply from Midas Beds

Thank you for your feedback! We’re delighted to hear you’re happy with the product overall.

We apologise that the delivery took a little longer than expected and appreciate your patience. Your feedback is valuable to us as we continue to improve our service.

Thank you for choosing Midas Beds.

Kind regards,
Midas Beds

Rated 1 out of 5 stars

Awful Experience

Awful Experience. Do not buy from this company.
Ordered bed in fabric choice. No call to say delivery was on way, yet had been told a time slot. They turned up just as I was leaving for school run. Could not get it delivered into room of choice due to this and they made me late for pick up.
Noticed straight away bed was not the right material. ‘Naples dove’ shown as a neutral beige/stone flat in colour material. Arrived as a grey crushed velvet like material.
Called them same day and asked for fabric samples as the bed itself is exactly what I need and was hoping to do a quick exchange. Son now without a bed frame and entry way to house inaccessible due to location of the bed delivered.
Was told by David Higgs the samples were sent and would take 5 working days. It has now been 3 weeks of back and forth with David continually lying to me. Samples been sent. Royal Mail failed to deliver. Samples sent again. And then asked for my address and postcode which was given originally when ordered samples & if he’s sent that many samples surely he would have it logged. Been sent another email today 3 weeks after the initial send out of samples that the samples have been sent again.
My son coming up to a month nearly with no bed frame. Believed the company would help and be of assistance to address their failure to provide accurate information on their own website.
Absolutely gutted at the horrendous service. Not a cheap bed. Worked my arse off to buy this for my son. And been incredibly let down. I have asked for compensation and have been entirely ignored. I will be taking this further unless resolved this week. I am also logging this as they have a 30 day return policy and their failure to execute this exchange with a customer who genuinely wanted their product is the reasoning this has gone on so long. And may surpass 30 days.
Sort it out Midas Beds!!
Order no: 5695

19 May 2026
Unprompted review
Midas Beds logo

Reply from Midas Beds

Hi Shanise,

Thank you for your feedback, and we're sorry to hear about the frustration this situation has caused.

After investigating the matter, it appears that the original fabric samples were unfortunately lost in transit. We understand how disappointing this has been, particularly as you were waiting to make a decision regarding the fabric exchange for your son's bed.

We have since arranged for a new set of samples to be sent, and you should receive them shortly. Once they arrive, we will be happy to assist you in selecting an alternative fabric and progressing your exchange as quickly as possible.

We appreciate your patience and sincerely apologize for the delays and inconvenience caused. Our team remains committed to resolving this matter for you.

Kind regards,
Midas Beds

Rated 5 out of 5 stars

Absolutely worth it

Absolutely worth it! the bed arrived in great condition and feels much more expensive than what I paid.

2 June 2026
Unprompted review
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Reply from Midas Beds

Thank you for your fantastic feedback! We’re delighted to hear your bed arrived in great condition and exceeded your expectations in terms of quality and value.

It’s wonderful to know you feel it offers the look and feel of a much more expensive product. We truly appreciate your support.

Kind regards,
Midas Beds

Rated 5 out of 5 stars

Lovely UK made beds

Lovely UK made beds. We bought the ottoman which gives us so much more storage space. The guys who delivered them put them together efficiently and effectively.

4 June 2026
Unprompted review
Midas Beds logo

Reply from Midas Beds

Thank you for your wonderful feedback! We’re delighted to hear you’re happy with your UK-made ottoman bed and the extra storage space it provides.

It’s also great to know our delivery team assembled everything efficiently and made the process smooth for you. We truly appreciate your support and kind words.

Kind regards,
Midas Beds

Rated 5 out of 5 stars

Midas bed

Men who delivered the bed were very nice. Assembled the bed and took the old one away. Very professional.

2 June 2026
Unprompted review
Midas Beds logo

Reply from Midas Beds

Thank you for your wonderful feedback! We’re delighted to hear the delivery team were friendly, professional, and able to assemble your new bed and remove the old one for you.

We’ll be sure to pass your kind words on to the team. Thank you for choosing Midas Beds.

Kind regards,
Midas Beds

Rated 5 out of 5 stars

Super helpful support

Delivery team were super helpful carrying everything upstairs because access in my house is awkward. Appreciate that a lot!!

4 June 2026
Unprompted review
Midas Beds logo

Reply from Midas Beds

Thank you for your lovely feedback! We’re delighted to hear our delivery team were able to help and accommodate the access challenges in your home.

We’ll be sure to pass on your kind words to the team. Thank you for your support—we’re pleased we could make the delivery process as smooth as possible for you.

Kind regards,
Midas Beds

Rated 5 out of 5 stars

Fast delivery

Fast delivery. Good communication. Professional service

3 June 2026
Unprompted review
Midas Beds logo

Reply from Midas Beds

Thank you for your feedback! We’re delighted to hear you were happy with the fast delivery, clear communication, and professional service.

We truly appreciate your support and are pleased you had a positive experience with Midas Beds.

Kind regards,
Midas Beds

Rated 4 out of 5 stars

Delivered on time

Delivered on time. Bed ok. Not the best but ok

30 May 2026
Unprompted review
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Reply from Midas Beds

Thank you for your feedback. We’re pleased to hear your bed was delivered on time.

We’re sorry to hear the bed did not fully meet your expectations. Customer feedback is important to us, and we appreciate you taking the time to share your thoughts. If there is anything specific we can assist with, please don’t hesitate to get in touch.

Kind regards,
Midas Beds

Rated 4 out of 5 stars

Happy with the zip and link beds and…

Happy with the zip and link beds and service

28 May 2026
Unprompted review
Midas Beds logo

Reply from Midas Beds

Hi,

Thank you for your kind review!

We're delighted to hear that you're happy with your zip and link beds and the service you received. It’s great to know everything met your expectations.

Thank you for choosing Midas Beds, and we hope you enjoy your beds for many years to come.

Kind regards,
Midas Beds

Rated 3 out of 5 stars

There were no instructions on the…

There were no instructions on the assembly of the bed and headboard. Also the staples and cloth keeping the drawers secure were incredibly difficult to remove. We were otherwise satisfied with the bed and its delivery.

1 June 2026
Unprompted review
Midas Beds logo

Reply from Midas Beds

Hi,

Thank you for your feedback and for taking the time to leave a review.

We’re sorry to hear that the assembly instructions were not immediately clear and that you had difficulty removing the staples and protective cloth from the drawers. We understand this can be frustrating during setup.

Just to let you know, our assembly instructions are available on our website under the Information section, and these may be helpful for future reference.

We’re pleased to hear that you were otherwise satisfied with the bed and the delivery service, and we really appreciate your overall feedback.

Thank you for choosing Midas Beds.

Kind regards,
Midas Beds

Rated 1 out of 5 stars

The build quality and quality control…

The build quality and quality control on these beds are terrible. The bed had to be returned which was easy enough however it shouldn't have come out like that. Then when I get the new bed I try to fit the head board to find two of threaded inserts were lose so could not be tightened. If the issues above didn't happen it would be a good product.

6 June 2026
Unprompted review
Midas Beds logo

Reply from Midas Beds

Thank you for taking the time to leave your feedback.

We're sorry to hear about the issues you experienced with both your original bed and the replacement. While we're pleased that the return process was straightforward, we understand your frustration that the product did not meet expectations and that further issues arose when fitting the headboard.

The problems you have described are not representative of the quality standards we aim to maintain, and we sincerely apologize for the inconvenience caused. We take quality control seriously and will ensure your feedback is passed on to our manufacturing team for review.

If there is anything still unresolved, please contact us at support@midasbeds.co.uk with your order details, and we will be happy to assist further.

Kind regards,
Midas Beds

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