Michael Kors Reviews 1,985

Someone ordered some MK shoes for me for my bday which is this Saturday, April 4th. They arrived today, April 2nd. I was so disgusted and disappointed that this well known brand would send a customer USED shoes that had black hair throughout the inside of both shoes, and with a brown dirt mark on the inner side of each shoe (I gave pics and a video). It should have not been allowed to still have this show for sale and should have been thoroughly inspected in lieu of greed for money.....prices are already high enough and people pay for a service, not crap. After calling customer service I was only offered 15% and a free 2-day shipping. That wasn't enough after that UNacceptable experience that will have me not receiving my birthday shies timely. It should have been a FREE replacement with a refund provided. I immediately took that pair to UPS after receiving a return label. I thought Michael Kors was better than that.

Michael Kors is basically the 'luxury brand for the poor' — or more politely, the ultimate entry-level designer. It's that first 'real' designer bag for so many middle-class and emerging market shoppers who want the name without the quiet luxury price tag.

I am very disappointed with my experience with Michael Kors.

I purchased a Jet Set Crossbody bag less than two years ago and have taken very good care of it. The bag is still in excellent overall condition, however the zipper pull has developed rust after only limited use, which significantly affects its appearance.

I contacted customer service hoping for a simple solution, such as a replacement zipper pull (even at my own expense), but I was told that no spare parts or repair options are available.

For a brand at this price point, I find it very disappointing that such a minor issue cannot be resolved, especially when the rest of the bag is in perfect condition.

This experience has unfortunately impacted my perception of the brand, both in terms of product quality and customer service.

I hope Michael Kors will reconsider how they support customers in situations like this in the future.

I raised a warranty request for a 2 month old bag which had a material defect, the fabric was falling off by itself. I got denied the request so I escalated it as it is clearly a material defect part of their policy so they told me that it will take 3-4 business days for processing, I followed up 3 times with 2 weeks difference and they keep telling me it need 3-4 business days which we had clearly pass that time, and refused to let a supervisor talk to me. They kept lying about timelines and supervisors availability to the point where I heard the voice of another person on the call telling the customer service person to tell me no on everything and they were laughing about it. They had no knowledge of the process and did not care at all. They even denied me to submit a complaint. I had been a Michael Kors customer for years after this incident I will be buying my purses from other brands.

Extremely bad customer service. Webshop is like a scam. Can’t send back items because they never arrive.

Ordered sunglasses. Their courier DPD missed me on delivery day but never left the parcel in the locker so I can collect. They gave me wrong notifications that it was being sent to the locker for several days. As a result of this debacle I have been out of pocket of £144 for several weeks waiting for refund.

Customer services are poor. No telephone number just online chat. They did nothing to rectify this.

Frustrating Experience with Order Cancellation
Review:
I recently purchased a pair of shoes on sale to pick up at the outlet store. The order went through smoothly, but I later received an email saying it had been canceled. When I called the store, they couldn’t explain why it happened but assured me I would be refunded.
I was really counting on these shoes for an event, so the situation was frustrating. I hope the store can improve communication and reliability, as it would make the shopping experience much more trustworthy.

Awful despicable company. Ordered a husky colour bag and received a navy blue one instead, customer service is atrocious. I ordered another bag and 10 minutes later I tried to cancel but they wouldn’t let me. Absolute shambles of a company.

Calf hair handbag is balding in several spots, after only 3 months. Michael Kors customer service/warranty department said “So Sorry, can’t help you!” Now I’m stuck with a purse that continues to bald everyday. I would give them 0 stars! I will never buy another product from them again!

Waste of time…..ordered some sandals. Never sent a confirmation……never turned up and no explanation as to why. Never again.

I ordered my normal size 5 in mules but the sizing was off and they were small. I paid to have them delivered and paid to return them! I then ordered the next size up and they were delivered with marks / wear so I emailed customer services and Juan didn’t address the points raised but ignored them. They have clearly gone extremely down hill and I wish I saw all of these comments before ordering.

Literally the worst experience of my life. I've had two bags from this store have a warranty issue. The first time, I was given an exchange under warranty. The second time, a woman who identified herself as the manager, Katrina Ford, was rude, dismissive, and disrespectful. She barely looked at the bag before accusing me of putting the hole in the bag myself. When I showed her that it was clearly a stitching issue, she advised that the store doesn't cover that. She told me to call corporate. Not two minutes later she said the store covers stitching issues but not the one I had because I caused it myself. Clearly corporate disagrees as they are giving me a gift card to purchase a new bag, which is what the warranty is. I even told Ms. Ford that, on top of the exchange, I was looking to make an additional purchase. She did not care. She was so rude and hateful and disrespectful that, after I spend my gift card, I will never buy from Michael Kors again. I literally went three doors down and bought two Kate Spade purses. In the words of Vivienne, "Oh you work on commission. Right uh yes big mistake big huge i have to go shopping now.*

My experience with Michael Kors has been extremely disappointing and frustrating. I placed an order totaling $475.42 on November 21, 2025, and according to the shipping carrier, the package was marked as delivered to my home on November 26, 2025. Unfortunately, I never received the package.

I contacted customer service immediately, expecting assistance or at least an investigation that would help locate the missing order. Instead, I was repeatedly told that because the carrier marked the package as delivered, the company could not help further. I was directed to contact the shipping company and my bank. The shipping carrier stated they had proof of delivery and could not assist, while my bank closed the dispute simply because the shipment was marked as delivered.

What is most concerning is the company’s refusal to take responsibility for merchandise they shipped through a carrier they selected. A package being marked as delivered does not guarantee that it was actually received by the customer, especially when no signature confirmation was required for a high-value purchase. Additionally, several of my follow-up emails to customer service were ignored, which made the situation even more frustrating.

For a brand that positions itself as premium, I expected much better customer protection and service. Situations involving lost or stolen packages should be handled through insurance or carrier claims rather than being shifted entirely onto customers.

Overall, this experience has significantly damaged my trust in the brand. I would strongly advise potential customers to be cautious when ordering expensive items, as customer support may be unhelpful if delivery issues arise.

Wish I could give them zero, worst customer service . They charge you for delivery and gift box and if you want to return, then again charges and gift box is non refundable and to pay for return delivery. Disgusting

Michael Kors, show you care about animals. Choose LLC-free wool.

Product left by DPD and stolen, Micheal Kors have not responded to emails or whatsapp chat. DPD state Micheal Kors need to open a claim. Avoid buying from them online.

I bought new sneakers at Macy's and I absolutely love them

What horrible customer service they have. Honestly I used to purchase so much from them earlier, but I will never buy from them again. Imagine spending hundreds of pounds on a bag which starts tearing off and when you talk to the customer service, they say it’s not a manufacturing defect so they can’t do anything about it??? Literally of no use.

Quality issues after little use and unhelpful customer service

I purchased a Michael Kors bag in April last year from an official Michael Kors store in Lisbon. The purchase price was 325 €.

Although the bag has been used only a few times, it already shows clear material and workmanship issues, particularly leather damage and wear on the corners. This cannot be considered normal wear and tear.

Unfortunately, customer service has been equally disappointing. Despite multiple attempts to resolve the issue, I only received generic, seemingly automated responses, without any individual assessment or solution being offered.

As a loyal customer, I am very disappointed with both the product quality and the way this complaint has been handled.

Our friends bought my wife a bag in June 2025 for my birthday cost £207.. by December the bag was showing signs of wear!! She contacted MK with pics of various signs of wear however they have decided there is no manufacturing fault without seeing the bag they made the decision based on pictures!! MK have now said they will not replace or refund cost of bag... so annoyed. We will never shop in MK again...customer service is shocking