Miaumall Reviews 

68
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 45 reviews, reviewers overwhelmingly had a great experience with this company, noting exceptional service throughout their entire purchasing journey. Customers consistently praise the extremely fast shipping speeds and the remarkably secure packaging that keeps all delicate goods completely safe during transit. Many buyers are completely thrilled with the impressively wide variety of authentic and unique products available directly from Japan. However, some people also felt that the pricing structure is very fair, offering great value for hard to find imported merchandise. Shoppers additionally noted the consistently high quality of these items, confirming that customer orders always arrive safely in perfect condition.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently highlighting incredibly quick shipping,... See more

Product

People report positive experiences with product, highlighting the huge variety of authentic Japanese items,... See more

Quality

Clients share positive opinions on quality, consistently highlighting high-quality items and excellent... See more

Order

Customers consistently note positive experiences with order delivery, highlighting surprisingly fast shipping... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This site is a Godsend! They carry special cat treats that my cat needs for his medical condition and I cannot find this product in the US. I am sooo grateful for their incredibly quick shipping and... See more

Rated 5 out of 5 stars

At first, I was unsure, then scared, because the rather expensive shipment took over 10 days to arrive and the tracking didn't work. However, contacting the store dispelled all my fears – they wer... See more

Company replied

Rated 5 out of 5 stars

Product arrived in perfect condition.It matches the online description completely and the packaging kept everything safe.Fast delivery and good quality products.I recommend this online shop to anyone... See more

Rated 5 out of 5 stars

I don’t usually write reviews on anything but I decided to specifically find a review page to express how happy I am to have found this website! I made an order of Japanese household products ( laundr... See more

Company replied


Company details

  1. Online Marketplace

Written by the company

Japan is one click away with MiauMall! From skincare to snacks and anime figures to house decorations, conveniently shop everything with swift shipping from Japan straight to your door!


Contact info

4.8

Excellent

TrustScore 5 out of 5

68 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(68)

43 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Kawaii Christmas treats

Love the items from this store. From Halloween chocolates & goodies to Christmas sweets and teas Fast shipping & care . Thanks so much.

25 November 2025
Miaumall logo

Reply from Miaumall

Thanks for shopping with us! We love those chocolates too so we're happy to hear about your positive experiences! Look forward to serving you again!

Rated 5 out of 5 stars

Excellent Experience

Excellent CS, quick delivery, nothing miss, i have nothing to complain, highly recommended!

24 October 2025
Miaumall logo

Reply from Miaumall

Thanks for shopping with us! We're happy to hear about your positive experience and look forward to serving you again!

Rated 5 out of 5 stars

Miaulove

At first, I was unsure, then scared, because the rather expensive shipment took over 10 days to arrive and the tracking didn't work. However, contacting the store dispelled all my fears – they were quick and very polite.
A wide variety of goods at affordable prices.
The items in the shipment were packed with extraordinary care and precision – this was the first time I had encountered this, even though I have already “imported” quite a lot from Japan.
I will definitely buy here again and sincerely recommend it to everyone.

24 October 2025
Miaumall logo

Reply from Miaumall

Thanks for shopping with us! We're happy to hear about your positive experience despite the unusually long shipment! Our team is always excited to help and we look forward to serving you again!

Rated 5 out of 5 stars

The items were packed securely and…

The items were packed securely and arrived at their destination on time.

23 September 2025
Miaumall logo

Reply from Miaumall

Thanks for shopping with us! We take pride in our packing and shipping and we're happy to hear about your positive experience! We look forward to serving you again!

Rated 5 out of 5 stars

Good price and fast delivery

Good price and fast delivery. Very happy with my first purchase

24 October 2025
Miaumall logo

Reply from Miaumall

Thanks for shopping with us! We're happy to hear about your positive experience and we look forward to serving you again!

Rated 5 out of 5 stars

Great love them

Great love them! Ordered 10 packs of soup packets that I couldn’t find any where else and all came packed well! Thank you! Will order again!

23 September 2025
Miaumall logo

Reply from Miaumall

Thanks for shopping with us! We're happy to hear about your positive experience and we look forward to serving you again!

Rated 5 out of 5 stars

Fast

Fast, goods delivered correctly in timely manner, good packaging.

23 September 2025
Miaumall logo

Reply from Miaumall

Thanks for shopping with us! We're happy to hear about your positive experience and we continue to look forward to serving you again!

Rated 5 out of 5 stars

Amazing selection of products, great service

I initially found out about Miaumall via the shop app. I’m an avid user of Japanese products and was happy to find them. I have ordered about 3 times already and have found each item to be wonderful for my purposes. They have come wrapped very securely in the box, and shipping was very reasonable. I’ve never had any issues throughout the entire process. I highly recommend this site for hard to find Japanese brands and items.

27 August 2025
Miaumall logo

Reply from Miaumall

Thanks for shopping with us! We're happy to hear about your positive experiences and we continue to look forward to serving you again!

Rated 5 out of 5 stars

My first shopping experience

Thank you for accommodating my personal requests. I felt really valued as an international customer. Swift responses from your company was an absolute breeze. I found it really exciting in knowing I will have my most awaited products, fresh from Japan, into my hands in Canada. And to note, a very fast delivery. 👏

Thank you again. Looking forward to my next shopping.

P.S. hopefully soon you’ll sell clothes 😉

27 August 2025
Miaumall logo

Reply from Miaumall

Thanks for shopping with us! We're happy to hear about your positive experience and look forward to serving you again!

Also, we're looking to stock more clothes on our site so be on the lookout under the lifestyle tab!

Rated 5 out of 5 stars

I'm very delighted on all my purchase

I'm very delighted on all my purchase. You've got the best price on the market. You deliver super fast.

26 August 2025
Miaumall logo

Reply from Miaumall

Thanks for shopping with us! We're happy to hear about your positive experience and we're looking forward to serving you again!

Rated 5 out of 5 stars

Timely arrival

The order arrived in a very timely manner and we are very happy with the delivery.

25 July 2025
Miaumall logo

Reply from Miaumall

Thanks for shopping at MiauMall! We're happy to hear about your positive experience and look forward to serving you again!

Rated 5 out of 5 stars

Quick delivery

Quick delivery, items fully as expected

25 July 2025
Miaumall logo

Reply from Miaumall

Thanks for shopping at MiauMall! We're happy to hear about the positive experience and look forward to serving you again!

Rated 5 out of 5 stars

Fast shipping

Fast shipping.

24 July 2025
Miaumall logo

Reply from Miaumall

Thanks for shopping at MiauMall! We're happy to hear about the positive experience and look forward to serving you again!

Rated 5 out of 5 stars

Great service

24 July 2025
Miaumall logo

Reply from Miaumall

Thanks for shopping at MiauMall! We're happy to hear about the positive experience and look forward to serving you again!

Rated 4 out of 5 stars

I had trouble with my order held up in…

I had trouble with my order held up in customs and contacted them. They were very helpful. Order arrived in mint condition. I would give 5 stars but the experience with the customs really stressed me out. Will order next time though.

20 July 2025
Unprompted review
Miaumall logo

Reply from Miaumall

Thanks for shopping at MiauMall! Customs are always so stressful but we're happy to hear about the positive experience. We look forward to serving you again!

Rated 1 out of 5 stars

Disappointing

One of the items I ordered was shown as in stock at the time of purchase, however, I was later informed that it was actually unavailable. I am aware that this particular product has been out of stock for some time, and I had specifically waited for it to be restocked before placing my order. It was therefore quite disappointing to be advised, several days post-purchase, that it was in fact still unavailable. Although I appreciate that a refund was promptly issued, this was the item I was most looking forward to trying.

In addition, the delivery timeline advertised on your website stated an estimated period of 3–7 working days. I placed my order on 10 July 2025 and received a tracking number on 16 July 2025. However, as of today (30 July 2025), I have yet to receive the parcel. I reached out to your customer service team on 29 July 2025 for an update, only to be informed that the tracking number initially provided was incorrect. A revised tracking number was then issued, and it appears that the parcel has been stationary in Germany for an extended period of time, with no clear update on its progress.

Given the extended delay, I really hope that all the snacks will still be within their use-by dates upon arrival.

30 July 2025
Unprompted review
Miaumall logo

Reply from Miaumall

Thank you for taking the time to share your feedback. We’re truly sorry for the experience you’ve had, and we deeply regret the inconvenience and disappointment this order has caused.

We're currently investigating the issue but please don't hesitate to reach out again and we'll keep you updated.

Rated 4 out of 5 stars

Package came really fast

Package came really fast. I received all my orders. Price is a bit too high tho.

24 June 2025
Miaumall logo

Reply from Miaumall

Thanks for shopping at MiauMall! We're happy to hear about the positive experience and we appreciate your feedback with the pricing!

Rated 5 out of 5 stars

Excellent service

Excellent service, the product was exactly as described, delivered very quickly in secure packaging

24 June 2025
Miaumall logo

Reply from Miaumall

Thanks for shopping with us! We're happy to hear about your positive experience!

Rated 5 out of 5 stars

Product received is as was described…

Product received is as was described and arrived sooner than expected. Would definitely purchase here again!

23 June 2025
Miaumall logo

Reply from Miaumall

Thanks for shopping at MiauMall! We're happy to hear about your positive experience and excited to serve you again!

Rated 5 out of 5 stars

Was amazing

Was amazing

20 June 2025
Miaumall logo

Reply from Miaumall

Thanks for shopping at MiauMall! We're happy to hear about your positive experience and excited to serve you again!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look