Mi4Canada Reviews 

479
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 64 reviews, reviewers had a great experience with this company. Customers frequently praise the fast shipping speeds and the pristine, sealed condition in which their new devices safely arrive. Many consumers note that the prices are exceptionally competitive and the delivered products match their online descriptions perfectly. However, some people mentioned that customer service can be extremely slow to respond and very difficult to reach when urgent assistance is needed. A few other people also felt that delivery times occasionally suffered significant delays or unexpected setbacks during transit. Conversely, a small portion of customers experienced major frustrations regarding prolonged replacement processes for defective merchandise.

What people talk about most

Delivery service

Users describe ambiguous interactions with delivery service, as many reviewers highlight fast shipping and... See more

Product

Reviewers mention positive feedback about product quality, expressing general satisfaction with receiving... See more

Order

Customers consistently note ambiguous experiences with order processes, as many reviewers praised fast... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with some consumers reporting a very nice... See more

Service

Customers had great satisfaction with the service, highlighting fast shipping, smooth transactions, and items... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Four stars because at the end of the day, it was due to my fault for the delays, but mi4canada helped where they could. My initial order failed at payment, so when I went to resubmit the order,... See more

Rated 4 out of 5 stars

The only thing that i wished was more active is the communication. If that is filled i have no complaints. I would order again from mi4canada for sure.

Rated 5 out of 5 stars

The price is really good, speed of shipping: took 7 day including the weekend so basically it was a 5 days as promised, communication was really good, got the phone in great packaging nothing damaged... See more

Rated 5 out of 5 stars

Xiaomi 15 Ultra. They sent the order quickly. In 4 days, I received it sealed and impeccable conditions . the good thing is that they have financing options, which was crucial for the purchase. Perh... See more


Company details

  1. Cell Phone Store
  2. also in
  3. Cell Phone Accessory Store

Written by the company

MI 4 Canada is the most trusted unlocked cellphones provider in the country. We have set a benchmark in the dual sim phones industry by supplying the latest models from all the reputed brands. Top-quality and amazingly low price are the exclusive features that make our competitors envy us. Buy Xiaomi Canada from our largest collection and we suffice the needs and requirements of all budgets. We enjoy a unique reputation as the largest provider of the best android phone in the industry. It has been possible as we know the needs and requirements of mobile phone lovers in our country. We have included mobile phones from all reputed brands including Samsung Canada. Our unique features as the largest seller of mobile phones in the country have made us one of the favourite mobile selling platforms of OnePlus Canada.


Contact info

4.1

Great

TrustScore 4 out of 5

479 reviews

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4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 58% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.1

All reviews

(479)

61 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very quick shipping

Very quick shipping ! China to canada in 2 days. Product was sealed and in prestine condition. It is my second phone from them ! I recommend to all my friends !

10 September 2024
Rated 5 out of 5 stars

Great transaction

Mi4Canada made this transaction smooth and simple. The product came within 4 business days, as described. Will definitely be using them again for my next phone purchase. Honor magic v3

11 September 2024
Rated 5 out of 5 stars

Fast shipping, as advertised

Shipping is fast, received shipment within a week from placing the order! Everything is as advertised, only need to pay the total at checkout! DHL driver unable to call or text in my area so better to arrange for pickup at their service point if you are in a building that has access restrictions!

10 September 2024
Rated 1 out of 5 stars

Worthless warranty

Worthless warranty. Phone is less than a year old and Mi4 Canada will not honour their warranty. Unbelievable

11 July 2024
Unprompted review
Rated 3 out of 5 stars

Placed an order for an "Open Box" Device

Placed an order for an "Open Box" Honor Magic V2 on Aug 9th . In an email I was told it was just the wrong colour sent to a customer and so it was basically brand new.

Overall I'm happy enough with everything for the most part, I just have a few gripes about the whole experience.

First, is the shipping time frame. The site is a bit misleading. The site mentions the order would be dispatched in a few days, and the estimated delivery date was roughly the end of the following week which wasn't the case. I payed via CC and I do understand there seemed to be a bit of a delay before the payment was processed, but I just received my phone on the 26th. It was longer than I estimated, but so be it. It's not the end of the world .

Second, when opening the box for the first time and after cleaning the fingerprints and small bits of debris off the main display, the device does seem to be in pristine condition. It's not the nicest unboxing ! But I'm guessing it was being tested before being resold. I will say, the screen protectors used on foldable phones do pick up micro scratches quite easily , and the the condition of even just the screen protectors was promising . Dirty, but I do believe their claim to being a basically mint condition device.

The next point - The charger included is not North American compatible - which is fine I guess - but.... for some odd reason the brick was damaged. I don't understand why you would include a broken brick . I am in the middle of emailing them right now about it, so I'll see how it's being resolved. But honestly, that's not why I bought the phone . If they can do something about it, awesome ! If not , it's not the end of the world - but it just kind of adds on to the whole experience.

Last of all ! Communication with them is very slow. It is what it is. But if you think you've included everything you needed in a email and wait 24-48hrs and THEY ask a question about something you've included THATS a whole other 24 hr delay in correspondence.. if not longer. You have to be patient I suppose !

Overall. Meh experience. BUT you are buying something with an honest description... which is all you can ask for.

I would buy from them again at the right price !

***I switched my review from a 3 to a 4 just because the device is basically brand new at a discount

*** I switched it back to a 3 due to them promising to send another charger and nothing has happened since then. Makes me kind of worried if I ever need to warranty the actual device.

23 August 2024
Unprompted review
Rated 1 out of 5 stars

Poor customer service-buyer beware

Purchased a new Xiaomi 13T from this company last November. About a month ago began experiencing persistent freezing issues on the Home Screen. Contacted Mi4 service and was told someone would follow up within 24 hours. This never happened. After sending four follow up emails and voice mails I posted my first negative review. Shortly after that I received an email from a Manager named Dave. He promised to send me a new phone within a week to 10 days if I deleted my review. I reluctantly agreed, After 10 days no phone so I sent another email to Dave. He promised to send me a tracking number within 24 hours. That never happened. It’s been almost 3 weeks and no new phone. Very disappointed with this company. Buyer beware!

12 July 2024
Unprompted review
Rated 5 out of 5 stars

Great

Smooth online ordering process. Item shipped out quickly and arrived promptly by courier from Hong Kong.

19 July 2024
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent, prompt, personable customer service. Problem with order (out of their control) was immediately resolved special thanks to their efforts.

11 June 2024
Rated 5 out of 5 stars

Great!

Ordered an Honor magic 6 pro from these guys and am VERY satified. Be aware that they don't send you a notification... it's one through PayPal saying you've made a payment to Seven Oceans limited. Then I got a notification from DHL saying it was going to be delivered the following month! Actually contacted Mi4 about it and they said: "Hi, we will check with DHL,
Our sincere appologies,
this is ridiculous; if it will take 3 weeks to deliver, why do we pay so much money?" and then I received my phone about a week later! AWESOME!

24 May 2024
Unprompted review

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