Mi4Canada Reviews 

I made a purchase at August 30 on Mi4Canada, and received pick-up phone call from Eazy Phone on September 9. The pickup location is rather easy to find in an industrial plaza with door sign showing Next Level Sign and Print Inc. Just need a piece of ID to pickup my phone. Smooth and convinent.

Been trying to reach out to this company multiple times and days customer service is none existent. Wondering when the Honor Robot phone will be available to purchase on the website says in stock but can't add to the cart just yet. No response at all dont buy

Don't buy at all in this website, they wil send you defective product, and if you try to send it back, it will take you months to get it replace or maybe no replacement at all, horrible customer service that replies only once a week

Four stars because at the end of the day, it was due to my fault for the delays, but mi4canada helped where they could.

My initial order failed at payment, so when I went to resubmit the order, my shipping address and billing address got mixed up.

I emailed to update my shipping address, and got confirmed but unfortunately the item was sent to the original, incorrect address which is where I deduct the 1 star. Because the new address was out of province (where I was staying for vacation), I had to speak with DHL to get it delivered to my parents place instead.

It took a bit longer to get to me than expected but communication was sufficient and I was able to get my order at the end of the day. Happy to work with mi4canada in the future

So far you are great. I wished you could have offered a genuine charger for extra pay, but that is all. I trust if it will come to repair you will do the same great service.
Regards,
Peter

Received tracking number within 3 business days. Got the device as described, no customs. Everything went smoothly.

Wish there was another email in the interim explaining the process, but it's a minor detail.

Package delivered as promised and in good condition.

Product received on time however, I could not get an answer from them with the Whatsapp that's on the website and I wanted to order more items as a result I didn't make additional orders

What I liked was how fast they shipped my product, how they sent a tracking email, and they have a very reasonable selection and prices. However, they've pretty much ignored all my inquiries about getting hold of my order linked to my email. Do not expect any after-sales support; it's pretty much non-existent.

This is a dishonest company. Just like many other reviews have said, you will not receive good communication or customer service.

They selectively ignore messages on WhatsApp. You may have to send three messages just to get one reply. Their email responses are even worse—they actually told me to "be more mature" and stop focusing on their mistake.

Even after I received a clear confirmation from customer service that my order would be cancelled, they still shipped it anyway.

The service was terrible. Do not buy from this company. I have never had such a bad purchasing experience. From beginning to end, every mistake was theirs, yet they never even apologized. Their attitude was arrogant and dismissive throughout the entire process.

I have kept all of the chat records as evidence.

UPDATE REPLY，

How arrogant of a company. Even after admitting your own mistake, you still couldn't offer a simple apology.

First of all, the reason I repeatedly contacted your email customer service was because I received no response through your WhatsApp support. I had been trying to communicate with your WhatsApp team for days, but my messages were ignored. My last message was sent on the 17th, and as of today, I still have not received any reply. This reflects an extremely poor customer service experience.

Secondly, you are a company selling products in Canada, yet your customer service operates only during China business hours. How is that supposed to provide timely and effective support, especially in urgent situations such as intercepting a shipment that should never have been dispatched? You are not even willing to employ customer service staff who work in the Canadian time zone. That further demonstrates that providing proper customer service to your Canadian customers is simply not a priority for your company.

Delivery was on time.

I have nothing but good things to say about Mi4Canada's service. I ordered a phone, it turned out they didn't have the color i wanted, which was a deal breaker. They worked with me to choose an alternative. I was helped by Agger, who was nothing but patient with my questions and requests. I will be buying from them again. 🙂

If you need good communication and customer support, don't buy from them. You order a device 5 minutes ago, you can't cancel it, you can't upgrade it, you text them in the chat bar they won't reply, you send email they won't reply, you call a Chinese number no reply etc. They treat customers very bad. Stay away!

I tried buying a $2,500 smartphone and photography bundle in US—no small sum—from their site, but the total lack of communication stopped me. The website was short on details, failing to specify things like the teleconverter kit color or the exact package contents.
I also had questions about the U.S. warranty and import taxes, so I tried the site's chat bubble three times. I never got a response. To make matters worse, I discovered you can't create an account until the final stage of checkout, which is incredibly counterintuitive.
When I realized the company might be shipping from Asia rather than Canada, I emailed the address on their site. Despite a bold promise to "Reply in 1 working day," I never heard back.
If they won't even talk to a customer ready to spend $2,500, how can I trust them to ship the package on time or honor a warranty claim later?

My order was shipped super fast, with no delays whatsoever, and I got the item delivered over the weekend. I was a bit skeptical about ordering an open-box device (though the discount was appreciated), but it hasn't even been turned on, which matched exactly what the seller told me. Overall, I enjoyed the experience and hope to become a regular customer. I would love to see a loyalty program for regular clients, too.

The phone worked as expected but the delivery was delayed than i expected you can improve on that as i have also purchased another product today

Phone was shipped quickly and arrived brand new as expected. Great price. The included adapter for using the phone's charger in my country, the USA, wasn't up to the task of staying in the wall and holding up the Xiaomi charger block. As a result, I ended up purchasing a third party charger.

Fast shipping, good quality of product

This was my first order with mi4canada, and I had a great overall experience. I ordered the Xiaomi 15T Pro (Mocha Gold), and the phone arrived on the 7th day from order date, was brand new and sealed, and matched the global version specs exactly. Everything worked perfectly out of the box, including Google services and network in Canada. It even came with the original charger, which was a nice bonus!!

The only area for improvement is communication. While the chat was responsive during product inquiries, I did not receive a prompt response when I reached out via email and chat for an order update, and the status remained on “Processing” for a couple of days without updates. More proactive communication would make the experience even better.

Once the order was shipped, I received timely updates from the delivery partner after signing up for notifications, which made tracking the package easy.

Thank you for delivering a genuine product and a smooth overall experience.

Overall, very satisfied and would recommend.