The engineer (Mark) arrived on time and performed two boiler services. Both boilers had faults and mark was able to find a solution albeit temporary. Documents were sent by email very quickly along wi... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Have used this company for the annual service since they installed the boiler many years ago and once when there was a problem. They are reliable and charge a fair price for the work. The fact that t... See more
Company replied
I found MHL on google and found the people really helpful. I was asked to do an online form stating the problem and was called back within 30 mins. Shortly afterwards I was called back again and told... See more
Company replied
Booking an appointment with MHL Services is always easy and the lady at the other end of the phone is helpful and friendly. I had regular updates on the time of arrival even to the last ten minut... See more
Company replied
Company details
Written by the company
MHL Ltd provide specialist Gas, Heating, Air Conditioning and Electrical maintenance services throughout the UK. We support both residential and commercial clients, delivering reliable Gas services, Heating system maintenance, Air Conditioning servicing, and Electrical repairs that keep properties safe, compliant and fully operational. Our qualified engineers are experienced in Gas safety inspections, boiler servicing and repairs, commercial and domestic Heating systems, Air Conditioning installation and maintenance, and a full range of Electrical services, including testing, fault-finding and upgrades. Whether it’s planned preventative maintenance or urgent reactive works, we respond quickly and work efficiently to minimise disruption. With a team of over 100 industry professionals, MHL combines technical expertise with clear communication and transparent pricing. We understand how critical Gas, Heating, Air Conditioning and Electrical systems are to homes and businesses, which is why we prioritise safety, compliance and high standards of workmanship on every job. We work closely with property managers, facilities teams, landlords and homeowners across the UK, building long-term relationships based on trust, reliability and performance. At MHL, we are committed to delivering professional Gas, Heating, Air Conditioning and Electrical services you can depend on — every time.
Contact info
United Kingdom
- 0800 061 4567
- info@mhlservices.co.uk
- mhlservices.co.uk
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from MHL Ltd
Thank you, Adrian! Best regards, MHL
Reply from MHL Ltd
Dear Peter,
Thank you for taking the time to leave us a review!
Best Regards,
Sophie - MHL.
Always punctual and easy to deal with.
17 April 2026
Reply from MHL Ltd
Thank you so much, Mick! Best regards, MHL
The engineer is very friendly and works…
The engineer is very friendly and works very conscientiously and responsibly.
13 April 2026
Reply from MHL Ltd
Thank you so much for taking the time to leave us a review! We really appreciate your feedback!
Best Regards,
Sophie - MHL.
Professional
Professional, explained everything well. Only thing I could fault was that he was not within the timescale stated, but this was probably due to traffic delays
10 April 2026
Reply from MHL Ltd
Dear Ken,
Thank you for taking the time to leave us a review! We look forward to working with you again in the future.
Best Regards,
Sophie - MHL.
The communication was great- the job…
The communication was great- the job was done really quickly with the week from the first point of contact - we were given up to date information and it was all very easy
8 April 2026
Reply from MHL Ltd
Dear Rachel,
Thank you for your very kind review. We are happy to hear of this and will pass it on to our team.
Best Regards,
Mollie - MHL.
It was good service and concise
It was good service and concise, would suggest MHL contact us 2 or 3 weeks prior to renewal every year as we always seem to make first contact
9 April 2026
Reply from MHL Ltd
Dear Daniel,
Thank you for taking the time to leave us a review. We really appreciate your feedback! Reminders are sent 30 days before the service is due each year.
Best Regards,
Sophie - MHL.
Very prompt
Very prompt, courteous gentleman. Report on the boiler was useful and understandable. Thank you
8 April 2026
Reply from MHL Ltd
Dear Pete,
Thank you for taking the time to leave us a review. We really appreciate your feedback!
Best Regards,
Sophie - MHL.
Reply from MHL Ltd
Dear Mrs Speke,
Thank you for taking the time to leave us a review. We are glad to hear you were happy with our service, and we look forward to working with you again!
Best Regards,
Sophie - MHL.
Quick and Excellent work
2 April 2026
Reply from MHL Ltd
Dear Lydia,
Thank you very much for your kind words, we really appreciate your feedback.
Best regards,
Sophie - MHL.
Very easy to get a quote and to book
Very easy to get a quote and to book. The team arrived promptly and were very friendly and speedy
1 April 2026
Reply from MHL Ltd
Dear Mike,
Thank you for your review! We really appreciate your feedback and look forward to working with you again in the future.
Best Regards,
Sophie - MHL.
Like for like boiler replacement only!
MHL appear to be very limited in the service they offer. There were three principle problems:
1) I ideally wanted a Worcester Bosch boiler (which they do install) on account of their accepted reliabilty and longevity, but this wasn't possible for MHL because a perceived problem with the number of cores in an installed cable. In reality there are industry accepted relatively simple work arounds that could have allowed them to fit my preferred boiler. Instead they quoted to fit a lower quality Baxi boiler which was directly compatible with the installed cabling.
2) They were unable to brick up the hole where the exisisting flue is. The hole would be filled with concrete instead or I could brick it up myself. Is this really a reputable boiler installation company??!!
3) The surveyour wasn't happy with the currently installed 22mm gas pipe and said it would need to be replaced with 28mm. This is total nonsense and I couldn't believe what I was hearing. I challenged this requirement but he stuck to his assertion with great determination. Again.... is this really a reputable boiler installation company????!!!!
A quotation for what they were willing to do was received promptly and the price appeared reasonable. However, the quote pointed me in the direction of their terms and conditions, and these read like a horror story - seemingly allowing them to do pretty much anything they wanted without necessarily informing me and with them taking little responsibilty if things go wrong!
I will definitely not be taking them up on their offer.
The two stars I have awarded them are for the courtesy shown by the surveyour and the promptness of the quote.
Follow up to MHL's response:
When first requested to submit a review, immediately after receiving the quotation and without any work having been completed, I ignored the request as I didn't think it appropriate or worthwhile. I deleted the request. Then, very much to my annoyance, less than a week later I received a reminder that I had not yet left a review and how important and appreciated it would be. So I left a truthful review and you don't like it.
If you don't want reviews that follow on from quotations then don't request them.... and certainly don't chase when not received.
I note that you don't address one single issue raised by my review and resort to a personal insult instead.
What did I write about not taking responsibility when things go wrong........
27 March 2026
Reply from MHL Ltd
Dear Mr Davidson,
Thank you for taking the time to leave a review. However, it’s quite remarkable and frankly a bit odd to see such a detailed critique of a company that hasn’t actually completed any work for you.
You have criticised a quote that we provided following a free survey visit. However surely your review energy would be better spent on the company that eventually instalsl your boiler, rather than MHL who just kindly provided a free survey and quote.
Based on your comments, it’s clear you have the potential to be a very difficult customer, and I would prefer my company absorb this negative review than deal with you in the future.
Tim Moorhouse
Managing Director
MHL Ltd
Professional and competent
Excellent customer support.
Efficient and polite staff.
Engineer arrives on time.
Reasonable pricing.
Awesome level of service provided.
30 March 2026
Very Disappointed in this Company!
Very disappointed in this company, they have serviced our Oil fired boiler for the last 5 years, bearing in mind boiler is 6 years old and 1st year it was commissioned.
4 years have been satisfactory but on recent service visit.
Engineer told us after boiler service that their were 2 advisories and he would email us over a quote to do the work.
Received quote and thought it was rather expensive?
Done some research and 2 companies came back with the same reply, telling us that 1 of the parts from the advisories would hardly need to be replaced on a 6 year old boiler.
Got a Oftec registered heating engineer to go over boiler and see if these advisories needed replacing.
The boiler did not need the supposed 2 spare parts?
And in his professional capacity, told us the boiler was absolutely fine and did not need any replacement parts?
Have emailed this company twice, and have tried ringing them, and no one has yet from customer services has got back to us.
23 March 2026
Reply from MHL Ltd
Hi Paul,
Thank you for your review, although it is not an accurate reflection of what took place.
Following the boiler service, our engineer recorded the following:
“Recommend new ignition electrodes and burner gasket. Electrodes are starting to wear and split. Burner gasket is also showing signs of wear and splitting.”
This was a recommendation based on visible wear, not a requirement for immediate work. A quotation was provided as a matter of routine, should you wish to proceed.
At no stage were you advised that the work was necessary or urgent. The suggestion that this was anything more than a standard recommendation is incorrect.
You are, of course, free to seek other opinions, but raising concerns over a quote that was just based on our engineer’s observations and was entirely optional is unnecessary, and frankly, ridiculous.
Tim Moorhouse
Managing Director
MHL Ltd
Reply from MHL Ltd
Thank you for taking the time to leave us a review. We really appreciate your kind words and look forward to working with you again!
Best Regards,
Sophie - MHL.
Very polite prompt service
23 March 2026
Reply from MHL Ltd
Dear Diana,
Thank you for your kind words, we really appreciate your feedback and look forward to working with you again.
Best Regards,
Sophie - MHL
Reply from MHL Ltd
Dear Stephen,
Thank you for taking the time to leave us a review. We really appreciate your feedback.
Best regards,
Sophie - MHL.
As always Mark Bailey is amazing
As always Mark Bailey is amazing. Polite such a nice guy. He is an asset to your company.
9 March 2026
Reply from MHL Ltd
Dear Sandra,
Thank you so much for taking the time to leave us a review. I will be sure to pass on your kind words to Mark. We look forward to working with you again in the future.
Best Regards,
Sophie - MHL.
Reply from MHL Ltd
Dear Ian,
Thank you for taking the time to leave us a review, we really appreciate your feedback and look forward to working with you in the future!
Best Regards,
Sophie - MHL.
The engineer that came to service our…
The engineer that came to service our heater,was very polite and explained what he was going to do. I spoke to the company on the phone again very polite and talked me through the the bill system on the phone.
4 March 2026
Reply from MHL Ltd
Thank you for your kind review, Alison! Best regards, MHL
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