MHL Ltd Reviews 

1,195
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 155 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its efficient and speedy service, often noting their professionalism and reliability. The staff, including engineers and administrative personnel, are frequently highlighted for being friendly, helpful, and knowledgeable. Reviewers appreciate the punctuality of engineers and their clear communication during visits. The booking process is described as easy and efficient, with customers receiving timely updates and confirmations. People also commend the quick response times from customer service, ensuring a smooth and well-communicated experience from start to finish. Many consumers express their intention to continue using the company for future needs, citing overall satisfaction.

What people talk about most

Service

Customers had positive experiences with service, often highlighting the punctuality, efficiency, and... See more

Staff

Consumers find staff to be positive, consistently praising engineers and administrative personnel for their... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting quick, clear, and polite responses... See more

Response time

Customers consistently note positive experiences with response times, with many praising the quick and clear... See more

Booking process

People report positive experiences with the booking process, consistently describing it as easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The engineer (Mark) arrived on time and performed two boiler services. Both boilers had faults and mark was able to find a solution albeit temporary. Documents were sent by email very quickly along wi... See more

Company replied

Rated 5 out of 5 stars

Have used this company for the annual service since they installed the boiler many years ago and once when there was a problem. They are reliable and charge a fair price for the work. The fact that t... See more

Company replied

Rated 5 out of 5 stars

I found MHL on google and found the people really helpful. I was asked to do an online form stating the problem and was called back within 30 mins. Shortly afterwards I was called back again and told... See more

Company replied

Rated 5 out of 5 stars

Booking an appointment with MHL Services is always easy and the lady at the other end of the phone is helpful and friendly. I had regular updates on the time of arrival even to the last ten minut... See more

Company replied


Company details

  1. Gas Engineer
  2. Air Conditioning Contractor
  3. Electrician
  4. Boiler and Heating Service
  5. HVAC Contractor
  6. Plumber

Written by the company

MHL Ltd provide specialist Gas, Heating, Air Conditioning and Electrical maintenance services throughout the UK. We support both residential and commercial clients, delivering reliable Gas services, Heating system maintenance, Air Conditioning servicing, and Electrical repairs that keep properties safe, compliant and fully operational. Our qualified engineers are experienced in Gas safety inspections, boiler servicing and repairs, commercial and domestic Heating systems, Air Conditioning installation and maintenance, and a full range of Electrical services, including testing, fault-finding and upgrades. Whether it’s planned preventative maintenance or urgent reactive works, we respond quickly and work efficiently to minimise disruption. With a team of over 100 industry professionals, MHL combines technical expertise with clear communication and transparent pricing. We understand how critical Gas, Heating, Air Conditioning and Electrical systems are to homes and businesses, which is why we prioritise safety, compliance and high standards of workmanship on every job. We work closely with property managers, facilities teams, landlords and homeowners across the UK, building long-term relationships based on trust, reliability and performance. At MHL, we are committed to delivering professional Gas, Heating, Air Conditioning and Electrical services you can depend on — every time.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(1,195)

155 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thanks,

Thanks,
He was very nice and helpful me to understand more about heating systems.

2 April 2025
MHL Ltd logo

Reply from MHL Ltd

Thank you so much, we will make sure this is passed on to the engineer! Best regards, MHL

Rated 5 out of 5 stars

Urgent callout required

Urgent callout required. One of their Engineers Jamie on site within 3 hours. Problem identified and repaired promptly. Further faults identified and quote supplied same day.
Outstanding service from a company i have never used before. They are now top of my 'go to' list.
I have no hesitation recommending MHL to anyone.

1 April 2025
MHL Ltd logo

Reply from MHL Ltd

Dear David, thank you for your kind review - it has been a pleasure and we hope to assist you in the future! Best regards, MHL

Rated 5 out of 5 stars

Fabulous,friendly fast.service.Brilliant

Unbelievably quick to book me in for my annual gas check
I emailed in the m0rning assuming it would be in a week or two,but had an instant responce and was inf9rmed that Brad would be with me that day at lunchtime
I respo ded to.co f9rm that was fabulous and true to thier word,he turned up,helpful and got on with his checks,cometed.and then.emailed.me.the report
Brilliant job by both office staff and engineer
Thank you
Claire
Claires cafe

27 March 2025
MHL Ltd logo

Reply from MHL Ltd

Thank you Claire! Best wishes, MHL.

Rated 5 out of 5 stars

High Quality Service!

Unfailingly polite at every level, on the phone and in person. Mark has been servicing our boiler for some years now, and is as trustworthy and professional as one could wish for.

24 March 2025
MHL Ltd logo

Reply from MHL Ltd

Thank you so much! We have made Mark aware of his good work, and we hope to see you again next year! Best regards, MHL

Rated 5 out of 5 stars

Moorhouse Boiler Service

Prompt response and friendly service engineer. Have used Moorhouse Boiler Services for over 13 years.

24 March 2025
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Reply from MHL Ltd

Dear Les, thank you for your kind review. It has been a pleasure and we hope it may continue too! Best regards, MHL

Rated 5 out of 5 stars

Brilliant from start to finish

From sending the initial enquiry to having our new boiler installed MHL were prompt with answering questions and also scheduling the work to be complete. On the day of installation everything was done to a high standard. Thank you

21 March 2025
MHL Ltd logo

Reply from MHL Ltd

Dear Scott, we really appreciate your kind review: thank you so much! Best regards, MHL

Rated 5 out of 5 stars

MHL is an excellent company

Everyone - from the people who answer the phone to the engineers - are really responsive, friendly, and reliable.

14 March 2025
MHL Ltd logo

Reply from MHL Ltd

Thank you so much, Sophie, we really appreciate your review! Best regards, MHL

Rated 5 out of 5 stars

Excellent company

Excellent company, the work was carried out quickly and efficiently and to a high standard. I phoned first thing on a Monday morning and when I said the boiler had broken the very kind girl who answered the phone rearranged appointments to get someone out by 10.00 - fantastic service! Would definitely use MHL again and recommend to others!

3 March 2025
MHL Ltd logo

Reply from MHL Ltd

Thank you so much! It was a pleasure, and we are very grateful for your review. Best regards, MHL

Rated 5 out of 5 stars

Seamless service from the point of…

Seamless service from the point of booking on line - you get instant update on slots. Engineer updates prior to arrival. Good service and updates provided. Great overall service :)

11 March 2025
MHL Ltd logo

Reply from MHL Ltd

Thank you so much for your review, we really appreciate it! Best regards, MHL

Rated 5 out of 5 stars

Fantastic service

Fantastic service. Really nice chap came out. He was professional and gave some advice. Highly recommend.

11 March 2025
MHL Ltd logo

Reply from MHL Ltd

Thank you, Dave, it has been a pleasure! Best regards, MHL

Rated 5 out of 5 stars

First class service from start to finish

From booking the appointment to the engineers attending site and carrying out the works has been easy and efficient. First class service.
Thank you

20 February 2025
MHL Ltd logo

Reply from MHL Ltd

Thank you, Sam, it has been a pleasure! Best regards, MHL

Rated 5 out of 5 stars

Prompt service

Prompt service, experienced technician and excellent end result.

11 February 2025
MHL Ltd logo

Reply from MHL Ltd

Thank you so much! Best regards, MHL

Rated 5 out of 5 stars

VERY GOOD SERVICE

VERY GOOD SERVICE

7 February 2025
MHL Ltd logo

Reply from MHL Ltd

Hi James,

Thank you for your review! We look forward to working with you again in the future.

Kind Regards,
Sophie - MHL.

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