MG Motor UK Reviews 491

I booked a test drive at Glyn Hopkin MG Watford. I confirmed the appointment over the phone and gave all my details to a sales representative. When I arrived the representative was not in the office. The manager spoke to me in a rude way and said he was with another customer. He assigned me to another representative. The new representative knew nothing about my booking. He collected all my details again. This took thirty minutes. I then waited patiently for the test drive. They spent another thirty minutes trying to find the car I had chosen. After another thirty minutes they told me the car had no battery charge. They could not offer a test drive and asked me to return on another day when the battery was charged. This was a horrible and pathetic experience. Calling a customer for a test drive and not being prepared is unacceptable. I will never return. I have dropped my plan to buy an MG because of this poor service at Glyn Hopkin MG Watford. I would rather buy a Kia or a Hyundai.

Chelmsford MG Elliott was great would highly recommend the customer service in Glyn Hopkin Chelmsford MG

I am not giving 5 stars to MG, after being treated so well by the team at MG UK when I asked if I could qualify for the 'Affinity' discount as an ex Rover employee, We have experienced disappointment time and again with our local dealer and the service plan admin, However we have ' Re-discovered' Old School customer care by travelling a little bit away from Bangor Co Down. I would recommend to all MG owners around Belfast to Checkout SS Logan, Newtownabbey, A small but very capable dealership, From booking in to collecting we felt valued, Jonathon the owner not only takes time to listen and talk to you about your car, he actually carries out much of the work, we left Logans having felt we had found a company who live by the old values of customer service, something I was convinced was a thing of the past, if we have another MG we will definitely give Logans a shot, they will have our service business for both our MG HS and my Peugeot van.

Misled on Features – Poor After-Sales Resolution at Thurlow Nunn MG King’s Lynn

I purchased a used 2024 MG HS Trophy Manual from Thurlow Nunn MG King’s Lynn in July 2025, having been clearly told by the salesperson that it was the top-spec Trophy model — including a 360-degree camera, advanced driver assistance systems, smartphone connectivity (with My MG app), and a high-spec infotainment system.

After taking delivery, I quickly discovered that the car lacks all of these key features. Most notably, it does not have the 360-degree camera that was explicitly promised by the salesperson.

I raised the issue with the dealership and was offered a vehicle swap — but only if I paid an additional £2,500. This felt like a way to push responsibility back onto me for a mistake the dealership clearly made during the sales process.

This experience has left me deeply disappointed. I feel misled and let down by a lack of accountability. I expected better from an official MG dealership. I’m now escalating the issue to MG UK and The Motor Ombudsman, but I would strongly caution anyone considering buying from this branch — double-check everything they tell you.

Absolutely horrendous customer service. Charge an automatic £30 admin fee for fines even though proven it was given incorrectly. They automatically take money out of your account and then ask the customer to contact the parking agency or location for the refund.
Emails take around a week to be responded to and unbelievably unhelpful. My advice would be avoid any leasing with them!
Will not be renewing my lease!

🚫 MG Motor UK: A Masterclass in Evasion, Excuses, and Erosion of Customer Trust
Our recent experience with MG Motor UK and their affiliated dealership, Stoneacre Hyde, reveals a deeply flawed and frustrating approach to customer service, technical integrity, and basic accountability.

🚗 The Situation: Gearbox Failure on a Practically New MG ZS
The case involves a business-owned MG ZS that suffered a complete clutch and gearbox failure during normal use. The vehicle:

Is just 18 months old

Has reasonable mileage

Was maintained exactly as per MG’s guidelines

Was driven by a seasoned professional with no prior incidents

Despite all of this, the warranty claim was summarily rejected based on vague, unsubstantiated claims of “driver abuse” and “excessive heat due to slippage.” No supporting diagnostics, no proper inspection report, and no attempt at a transparent review process were offered.

📉 Where MG Failed (Spectacularly)
1. A Sham “Inspection” Process
Rather than performing a rigorous diagnostic evaluation, MG and the dealership relied solely on a handful of photographs. Their so-called “technical assessment” boiled down to speculative statements like:

“Friction lining appear to be at the end of life…”

“Flywheel appear to exhibit heat stress cracks…”

These blanket statements are not diagnostic evidence. They are dismissive excuses to avoid honouring a legitimate warranty.

2. Missing Documentation, Stonewalling Requests
Repeated requests for the following were either ignored or deflected:

A full technician’s report (unedited)

Diagnostic logs to support their conclusion

Official MG technical standards or internal warranty criteria

Instead, MG pointed the finger back at the dealer, while the dealer referred us back to MG—a masterclass in bureaucratic ping-pong.

3. Refusal to Consider Context or Precedent
Despite being made aware of:

The driver’s clean history

Routine vehicle servicing

Lack of any aggressive or abnormal usage

Numerous similar complaints from other MG ZS owners online

…MG chose to hide behind a scripted warranty policy rather than investigate a clear pattern of premature clutch failures.

4. Lack of Professionalism and Empathy
At no point did MG or Stoneacre attempt to understand the business impact on the customer. Our legal counsel outlined the escalating daily costs (e.g. vehicle hire to maintain operations), yet MG remained silent—no apology, no compromise, no attempt to de-escalate. Just cold indifference.

💸 The Result: A £2,200 Repair Bill and a Brand Reputation Burned
Because of MG’s refusal to acknowledge a clear case of premature mechanical failure, our company is now left footing a £2,194.70 bill, plus vehicle downtime, car hire costs, and legal fees.

🔥 Final Verdict: Avoid MG Like the Plague
If you value:

Transparent customer service

Warranty support that actually supports

Technical accountability

Long-term reliability

Then do not buy an MG.

This is not just about one broken clutch. This is about a manufacturer that refuses to stand behind its vehicles, blames customers to dodge responsibility, and treats legitimate warranty claims like an inconvenience rather than an obligation.

⭐ ZERO STARS.
MG may sell cheap cars—but you’ll pay the price the moment something goes wrong. And based on this experience, something will.

I bought an MG Trophy ZS hybrid in November last year from MG Unity in Coventry, Pilot Drive. The navigation system started failing straight away, and the car was picking up the wrong speed limits too. Since it was under warranty I took it back, told me they were going to update the software and hopefully resolve the issues. Instead, they installed a software incompatible with the UK, with continental speed limits in km, navigation instructions on the left of the screen impossible to read from the right hand side of the car (drivers seat), it shows 50 in roads of 30mph speed limit, twice shut down while driving, the infotainment system is clearly not for UK cars or UK roads and rules. I went back and they told me it was always like that and they couldn't do anything, I showed them a video and pictures proving they were lying, and still denied they had a UK compatible software installed before they changed it. I got no help, no customer service, they refuse to install a UK compatible system and they stopped answering my calls, text and emails altogether. I have formally complained twice to the head office, first time I was completely ignored and second time still waiting for an answer several weeks down the line. I'm going to have to take them to court at this point. I am actively looking for legal representation at the moment, I have tons of evidence to show to the Tribunal.

Where to start. I purchased a MG ZS brand new from a lovely dealer at croxdale group, several hundred miles north of where I live (Surrey based). The car turned up and for the first few months everything was great. That’s where it went dramatically down hill. I soon discovered that the car had a very dangerous technical fault. When I pulled up to a roundabout with my 5 month old twins in the back seat, the automatic gearbox did what it needed to do and went into neutral and then the car rev’d with the rev counter going up to max, the car began to shake and then even with my foot firmly on the brake, it pulled forward and pulled the car out into traffic, a car had to swerve onto the roundabout to avoid me. The only way to stop it was to switch the engine off. I was hoping this was just a one off so continued to drive the car however it then happened again on the slipway of a motorway, with the car pulling me out into the slow lane, even with my foot firmly on the brake. I then took the car to Invicta in Croydon for a check. I was advised by George (the most unhelpful rep ever) that if they discover a fault that is not covered under warranty, I would have to pay, otherwise the warranty would cover. I left the car and awaited an update. I then got a call from Invicta saying they could not replicate the fault after taking it for a short test drive and I needed to come and get the car. I advised that it’s not safe to drive, what happens if I drive it and it does it again and it kills someone or me and my twins. I even spoke to my insurance company who advised not to drive it. I then decided to speak to MG customer services who were the most unhelpful people in the world. Even when I told them about the fault, they showed no interest even though they’re a rep of the company who manufactured the faulty car. All they advised is to take it to another garage and let them take a look. So unhelpful. Looking at the scathing reviews MG customer services have received online I know understand why. So I then made a call to what I thought was another MG garage, however we quickly established it was the same one which was holding my car. I told the lovely lady the situation and that the fault doesn’t happen all the time so would be hard to replicate after one short test drive. She advised that one of their staff lives in Kent so if I’m happy for them to drive it back and forth to see if the fault comes up, then they can do that. I said yes. 2 weeks went by and no word from MG. I then get a voicemail from rude, abrupt and unhelpful George that I need to come and pick my car up, it’s hard one short test and one long road test (this was 100% not what I was advised by the lady on the call and I will be asking for copies of the audio to prove this) and again the fault couldn’t be replicated. I was then advised I have to pay £180!!!!!! £180 for what? To just go and pick up a faulty and very dangerous car. I told George that I was not aware of this charge and if I had been I wouldn’t of brought it in as I know trying to replicate a fault that happens once every month or so is near on impossible with just two road tests and instead I would’ve forced MG HQ to take it in to check. George then quickly put me onto Jordan, who I have to say is the most abrupt and rude manager I’ve ever had to speak to. He was so difficult to deal with and when I said I couldn’t afford the £180 until 4 months time, what can we do as I need my car, his first response was well we will keep your car and then charge you a storage fee. This was the response from a manager when a customer has told you they’re in financial difficulty and can’t afford to pay the charge they was not even made aware of. Under consumer duty laws I’m pretty sure this is crossing the line. He finally told me about a payment plan and I could pay monthly. I will be seeking copies of all calls I’ve made to this garage and asking the motor ombudsman to review as the way the staff have gone about business is beyond shocking and have been less than cooperative. The only person who was trying to help was Richie from Croxdale Group who asked MG for financial support to get the car back to their garage in the north so it could be seen to by their mechanics, however MG refused to help, even though it was their faulty car. So now I find myself £180 down and with a very faulty dangerous car on my drive and MG do not want to help. How can I drive a dangerous car with my twins in the back. So now I’m using public transport whilst still paying monthly for a faulty car. This is really not on and beyond appalling.

This broker is dishonest; despite my being a legitimate user, they consistently deny my requests to withdraw money, and I promise that there will be no fraud. Since they are unable to produce proof, they continue to consistently refuse to take money out. Avoid it.

If I could have put zero stars I would. I honestly wish I had checked trustpilot before purchasing a vehicle. I purchased a vehicle however the vehicle arrived with multiple problems whilst MG claim they have 'fixed' the issues. It is with a huge amount of inconvenience to me. They even tried to fob me off giving my car back whilst waiting for a part without air conditioning working in the peak of summer and wanted their courtesy car back! The paperwork that they have sent me, the registration is not correct. It claims to be the same model but a different colour. They are trying to imply it's a private registration. So they are now sending me paperwork for a different car! The car also arrived with multiple chips in the windscreen, a huge safety issue which they did not even pick up on. I did on the day of delivery. Therefore, I've received no paperwork on the actual registration of the vehicle that I have purchased to reflect that this is a safe car to drive I.e it has had a number of checks before it was handed over to me. I paid outright for this car. I simply want back what I have paid. I don't think that's a huge amount to ask. Two different solicitors have informed that they will take on my case. Please be very careful, I would not recommend these cowboys.

Had a 2022 MG 3 for about 2 months, and in that time there were endless issues: the infotainment screen would crash and freeze constantly, the car alarm would go off many times a day for seemingly no reason, the auto headlights would reguly fail to turn on and when they did, they would flick on and off constantly. And the parts of the car that did work all felt very cheap and low quality

I bought an MG3 NAVI with a 7 year Warranty. After 5 years the Navigation System no longer works but the dealer will not fix the problem 😕 why?

I bought MgZS, a 20 plate 25,000 mikes on it, in 17 months I have had endless problems, I have no joy from MG , it was in their garage at xmas for nearly 4 weeks , I couldn't get a courtesy car , I spent over £1,300 on a hire car as I had to get to work, would not compensate me in the least, I have now been told the wet belt has gone they can't see it for over a month no courtesy car and another £700 on a hire car!! They dont answer any questions and are completely unhelpful,
The car has been in and out of garages more times than on the road
To list and few
Starter switch
Battery connections problems
Problems with lights
6 times in 8 months road side assistance out
Now the wet belt
This car is faulty goods and they are not interested, I live on my own and my car is what i depend on , horrendous

Bought my first MG what a fantastic experience & absolutely loving the car! Thank you

Mg dealer admitted that the 5ev. has problems with led daytime running lights inside the headlamp and as a warranty item should be replaced. The dealer wants £600 to replace the lamp. I have even proved the fault is inside the lamp, the dealer even botched up the wiring making a mess. Disgraceful. Also reported tyres wearing on edges and they want me to take it somewhere else as they cannot even check camber angle on front or back wheels

Terrible.
They keep bombing me with useless ads

We bought a 71 plate MG Hs on the 17th April 2025 and six days later the turbo failed. The dealership we bought the car from had to wait until the 13th May 2025 before Reeds in Humberstone north Lincolnshire an MG franchise could put it on the ramp under the 7 year MG warranty. And there it has stayed with multiple excuses and multiple promises of a "Manana." fix date. We contacted MG UK customer services because they claim to expect an MG dealership to provide good service, good products sold and to promote the MG brand in a positive way. Basically they claim they try to excel with their brand and the brand image. Yet when we explained about Reads and how badly they were performing in repairs they finally got back to say they have NO influence in making the dealership act in a way that makes their franchise expectations, requirements and in fact make that claim look like a big fat lie. SO MG UK buyers BEWARE in North East (Read's dealership) is the nearest doing the 7 year warranty work for North Lincolnshire vehicles. So your car gets sent to Read's as the nearest MG franchise dealer And before you give one of your generic contact us replies MG UK. I've already contacted you again and ask you to escalate my complaint that i don't believe you as a major Chinese car brand can't defend your brand name from dealerships like Read's trashing it further is unbelievable and shoddy MG UK customer service accountability and recognition of there being a problem with their franchise dealership.

I love our new MG5 EV we purchased last year. However, MG customer service is useless. Several calls made to them over the past 6 months and each time they are unable to actually deal with anything on our behalf even though the car is only in its 1 year of gurantee. Very poor.

On my second MG, first was the MG5 which I loved and now I have the MG4 Trophy extended range which I also love. Never had any issues at all. Both cars gave the range that was advertised. Great cars for a great price!

For the sake of a single part (sensor) my MG4 which is 4 months old has been off the road for 2 months. Still no idea when the part will be available and no courtesy car offered. They are obviously far more interested in producing parts to build new cars than serving their customers whose money they already have.

Having now looked at other 1 star reviews I notice they don't even bother replying to any of them. they really do take customer service to a new LOW level