Lauren was great. She was super courteous, patient and helpful. She helped me navigate the app transfer process whilst on the phone to transfer funds. The app could do with some enhancements to... See more
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I have been with this credit union for years even before the name change. Its a fantastic business that puts community first and hasn't succumbed to total automation. You can always talk to their advi... See more
I recently joined Credit Union wanting foreign exchange as my own bank no longer does this. I found the transaction painless, friendly and easy. I have since joined and am gradually using more & mor... See more
Hi All, Just want to leave a note about Karen who works in Member first in the swords branch. Karen was extremely professional & very helpful & made our experience very easy & pleasant. Top clas... See more
Company replied
Company details
About Member First Credit Union
Written by the company
Member First Credit Union offers great value loans and hassle-free savings. We're member owned and not-for-profit, serving communities across North Dublin.
Great Value Loans
Hassle-Free Savings
Join Online Now
Contact info
Artane Roundabout, Malahide Road, Artane, D05 FH97, Dublin 5, Ireland
- (01) 851 3400
- info@mfcu.ie
- mfcu.ie
4.6
Excellent
351 reviews
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A very helpful employee on the phone
A very helpful employee on the phone - she made everything easy to understand and straight forward.
5 November 2022
The teller was well informed on…
The teller was well informed on insurance for savings and loans. Transation went smoothly.
27 October 2022
Extremely prompt in answering my emails…
Extremely prompt in answering my emails and resolved my issue so quickly, thanks Maria!
27 October 2022
Very helpful
Very helpful getting me back into my app after I forgot my details
Knocked 1 star off for 1 reason, the apps functionality is not very good very basic. Otherwise recommended
20 October 2022
Customer service
12 October 2022
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I applied for a loan
I applied for a loan. Was told to make 6 weekly instalments and then funds will be released to me. Went in after 6th instalment and was still rejected with a silly reason. They only gain from you but don't help you. Disappointed!!!
12 October 2022
Unprompted review
Reply from Member First Credit Union
Hi Isobelle, thank you for your feedback. We'd like to investigate this further for you. Could you email us at info@mfcu.ie or give us a call on (01) 851 3400.
Excellent service really good advice…
Excellent service really good advice and assistance provided
10 October 2022
The experience with dealing with the…
The experience with dealing with the staff members are always great and very helpful.
But I'm having some difficulties in accessing my accounts on the app and not getting access and if I could get some help with It I would really appreciate it
22 September 2022
Reply from Member First Credit Union
Hi Gerard, thank you for your kind review. A member of our team will be in touch shortly to resolve your app issue.
Very helpful and obliging
10 March 2022
Very easy to set up mobile App
Very easy to set up mobile App - online staff v helpful & efficient! 👍
6 October 2022
Needed a loan
Needed a loan. Lady looking after me was most helpful. Explained everything in detail.
A very pleasant experience. Thank you so much.
Joe Kelly
5 October 2022
jben
I spoke with Alana on call today who provided a very friendly, polite and helpful service
3 October 2022
Staff are Excellent. They go the extra mile for you
The Staff are excellent, they go the extra mile for you.
28 September 2022
Thanks for sorting out my online access
27 September 2022
So helpful and really friendly staff.
22 September 2022
Helpful and friendly staff
Helpful and friendly staff, always accessible, a rarity in this industry...
21 September 2022
Had issue with logging on in app made a…
Had issue with logging on in app made a call and girl called Karen sorted everything out for me
20 September 2022
Queries dealt with well
I called MFCU with a couple of queries, they were dealt with in a friendly and professional manner by the girl on the phone. Very satisfied.
16 September 2022
Robots won’t work
Staff very helpful both in store , online and over the phone . Only thing is that you can’t save over 30K . Banks wanting all the business again. We will have nothing left in time . It will be too late to go back to old ways before we know it .
6 September 2022
Reply from Member First Credit Union
Hi Darren, thank you for your very kind review. We're delighted that you've recognised our promise to provide a personal touch for our members.
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