Catastrophic experience
Catastrophic experience - parts arrived badly packaged and were damaged. Three months later, I still don't have a replacement. Fortunately, Paypal buyer protection returned the money.
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Catastrophic experience - parts arrived badly packaged and were damaged. Three months later, I still don't have a replacement. Fortunately, Paypal buyer protection returned the money.
Very disappointed with the customer service of Meublorama.
After delivery of a piece of furniture on two pallets weighing more than 80 kg, several parts inside the packaging turned out to be damaged. Completely unpacking the delivery took almost two hours, so it was impossible to check every piece while the driver was waiting.
In an initial email, Meublorama confirmed that replacement parts would be sent within 15–30 working days. One month later, I suddenly received a different message: I would have to pay €59.90 shipping costs for these replacement parts, even though they themselves stated that the damage likely occurred during transport or handling.
Meanwhile, this furniture has been lying in pieces in my house for more than two months waiting for a solution. My children have already injured themselves several times on the loose parts that are unfortunately lying around.
I replied to this, and even a consumer expert sent an email, but since then there has been no response at all.
I hope Meublorama will respond here and finally provide a proper solution.
Fast and reliable delivery
Thies was my first time ordering from Meublorama and i'm really impressed. The delivery was quick and everything arrived in perfect shape. The team kept me informed throughout the process, and the furniture looks just like it does on the website. Great experience from start to finish.
Such a great find! I ordered a sideboard from Meublorama and I'm genuiely impressed. The design is elegant, the quality feels premium, and it fits perfectly with the rest of my decor. Delivery was faster than expected, and the packaging was very secure. Assembling it was straightforward, and everything was clearly labeled. I've already received compliments from friends - couldn't be happier !
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