Clear, easy to use app with good integration with FreeAgent. Does everything I need as single person limited company. I love the ease of receipt capture & categorisation - makes keeping up with expe... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've been using mettle since becoming self employed. It's super easy to use as a business account. You can set up pots for tax and national insurance etc, so no need to start sorting out individu... See more
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With all of the changes HMRC are doing making tax digital Finding mettle has made something that could of been a headache into something that anyone could do even with no prior knowledge like me so... See more
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Mettle is perfect for making pots for different expenses. It is easy to use and the help function is brilliant. It has connected seamlessly to Freeagent for MTD. Overall I am really pleased with this... See more
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Company details
About Mettle
Written by the company
Mettle is the free business bank account by NatWest that helps small businesses get paid faster and better manage their finances. It’s built for small businesses, startups, limited companies and sole traders.
Customers can apply for an account in minutes, create and send customised invoices and connect to accounting software to help keep track of their books. The account comes with a UK account number and sort code and an in-app chat feature so that customers can speak to real people when they need help.
Contact info
United Kingdom
- support@mettle.co.uk
- mettle.co.uk
4.7
Excellent
6K reviews
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Reply from Mettle
Thank you for the positive review. We're glad to hear you're having a positive experience with your Mettle account so far. Customer feedback is incredibly important to our team, so feel free to message us anytime at support@mettle.co.uk or via the app.
Reply from Mettle
We really appreciate you taking the time to leave this review. It's fantastic to know you're having a great experience with Mettle!
We're always looking to improve, so feel free to drop us a message at support@mettle.co.uk or via the in-app chat.
So easy to use and customer service are…
So easy to use and customer service are extremely responsive and helpful
9 May 2026
Reply from Mettle
Thank you so much for taking the time to leave this review.
We value your input, so please reach out via in-app chat or at support@mettle.co.uk if you ever have more to share.
Reply from Mettle
Thanks for providing such high praise Mandy! I appreciate you taking the time to leave this review.
If you have any further feedback or ideas, please drop us a line at support@mettle.co.uk or through the in-app chat.
Generally nice and easy to use
Generally nice and easy to use. Some points are tricky to work with but overall a simple and well put together system
8 May 2026
Reply from Mettle
Thank you for taking the time to share your feedback. It's great to hear that Mettle is working well for you right now.
We value your input, so please reach out via in-app chat or at support@mettle.co.uk if you ever have more to share.
Reply from Mettle
We really appreciate you taking the time to leave this review. It's fantastic to know you're having a great experience with Mettle!
We're always looking to improve, so feel free to drop us a message at support@mettle.co.uk or via the in-app chat.
Reply from Mettle
We appreciate you leaving a review and sharing your experience with us. Hearing how you use your Mettle account helps us keep improving the app.
If you have any further feedback or ideas, please drop us a line at support@mettle.co.uk or through the in-app chat.
Simple to use and things stay the same…
Simple to use and things stay the same no changing things every 5 minutes. Really good bank.
7 May 2026
Reply from Mettle
Thank you for taking the time to share your feedback. It's great to hear that Mettle is working well for you right now.
We value your input, so please reach out via in-app chat or at support@mettle.co.uk if you ever have more to share.
Reply from Mettle
We really appreciate you taking the time to leave this review. It's fantastic to know you're having a great experience with Mettle!
We're always looking to improve, so feel free to drop us a message at support@mettle.co.uk or via the in-app chat.
Great and simple the pots are a great…
Great and simple the pots are a great idea.
It would be good if you had a business credit or and a business savings.
But other then that, any issues have been answered quickly and simply.
7 May 2026
Reply from Mettle
Thanks for sharing your feedback with us. We're pleased that Mettle is meeting your needs.
We're always looking to learn from our customers, so please don't hesitate to reach out through in-app chat or at support@mettle.co.uk with any future feedback.
Mettle is the best for sole traders and…
Mettle is the best for sole traders and the app is idiot proof. I would be lost without it.
7 May 2026
Reply from Mettle
Thank you for the positive review. We're glad to hear you're having a positive experience with your Mettle account so far.
Customer feedback is incredibly important to our team, so feel free to message us anytime at support@mettle.co.uk or via the app.
Let’s me do useful things
The app is clear and lets me do useful things and also reminds me to do the boring but important things and not to fall behind. I feel satisfied and clear about my finances now.
6 May 2026
Reply from Mettle
We really appreciate you taking the time to leave this review. It's fantastic to know you're having a great experience with Mettle!
We're always looking to improve, so feel free to drop us a message at support@mettle.co.uk or via the in-app chat.
Avoid at all costs!!!!
Avoid at all cost! Diabolical customer service! I’ve been asking to close an account I don’t need and they seem to want to do everything they can to be obstructive to not close it. Highly not recommended. Bank with a proper bank and avoid the hassle that Mettle seems to want to thrive on.
6 May 2026
Unprompted review
Reply from Mettle
Hi Warren,
Thank you for taking the time to share your experience with us. We are truly sorry for the inconvenience this has caused you.
We have a strict security policy to protect our users. For your safety, we cannot disclose account details or close an account without verifying your identity first.
To help us move forward we have sent you an email regarding this matter. Can you please respond to that message so we can verify your details and resolve this issue for you as quickly as possible?
We appreciate your patience and look forward to getting this sorted out for you.
Thanks,
Mettle
Great app and bank
Great app. All in one place. Very easy to use. I love the category and receipt features. Helps me to get so much more organised. Thanks
6 May 2026
Reply from Mettle
We appreciate you sharing this review. It's awesome to know that you're getting so much value out of our category and receipt features!
We're always building new features, so let us know at support@mettle.co.uk if there's anything else you'd like to see.
Reply from Mettle
Thank you for taking the time to share your feedback. It's great to hear that Mettle is working well for you right now.
We value your input, so please reach out via in-app chat or at support@mettle.co.uk if you ever have more to share.
Easy to use
Easy to use, great for small business. Would be good if transactions could be categorised in groups.
5 May 2026
Reply from Mettle
Thanks for sharing your feedback with us Ruth. We're pleased that Mettle is meeting your needs and we appreciate your thoughts on categorising transactions in groups, we'll make sure that this is passed on to the right team.
We're always looking to learn from our customers, so please don't hesitate to reach out through in-app chat or at support@mettle.co.uk with any future feedback.
Easy to use app and great customer…
Easy to use app and great customer support. Have recommended to many people.
5 May 2026
Reply from Mettle
Hi Thomas, we appreciate you leaving a review and sharing your experience with us. Hearing how you use your Mettle account helps us keep improving the app.
If you have any further feedback or ideas, please drop us a line at support@mettle.co.uk or through the in-app chat.
Reply from Mettle
Thank you for taking the time to share your feedback. It's great to hear that Mettle is working well for you right now.
Please don't hesitate to message us in-app or at support@mettle.co.uk if you ever have any feedback to share.
Reply from Mettle
Hi Azizhon, thank you for providing your feedback.
We are pleased to see you're happy with Mettle and the services we provide.
Should you need any future support, feel free to reach out via your in-app chat.
This bank account works really well
This bank account works really well. It's does everything I require as a small business very quickly.
3 May 2026
Reply from Mettle
Hi Steve, thank you for taking the time to provide this feedback.
We're proud to see you are happy with Mettle and the services we provide!
Should you need any future support, feel free to reach out to us via your in-app chat.
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