Metro Plumb Reviews 

Professional

Came as a contractor for Sheffield City Council, at very short notice, the gent was very polite and resolved my blocked pipes quickly and efficiently. Very impressed!

Currently waiting on an emergency home call out since yesterday night. Had a text next day giving me a before call out time. An hour later than the time nobody has bothered to call me so im aware.
Will wait to see outcome the visit which is apparently delayed by possible further 4 hours with no direct communication.

We have used Metro Plumb Warrington twice in the last year. They replaced the isolator valves for our dishwasher and washing machine in two separate visits, several months apart. The jobs were not emergencies but they attended within a day or two both times. Leah (job #1) and Mike (job #2) were efficient, careful and pleasant. I would highly recommend their services.

Great set of lads, very professional and helpful and explained everything they were doing, great company, arrived same day as enquiry, would use again.
1301872

Charlie did a great job. Very reasonable price and did the job 48 hours after I contacted him. Lauren at Metro Rod, and another lady, were both very helpful in coordinating it. I will definitely use Charlie and the local Metro Rod team again.

My emergency insurance sent metro plumbing out when a pipe burst under my bath and flooded my kitchen. Regan came and was absolutely brilliant so calm and he capped off the pipe and got our water back on and we were able to use the loo again ! I then rang the team a couple of days later and spoke to a lovely gentleman Kyle who explained what happened next and got everything sorted for my insurance ! I’m really hoping they send Regan back to change the pipe and finish the job !! Can’t recommend this company enough 👏🏻😀 !!
I’ve spoken to the lovely Faith today and it turns out I spoke to her Friday in the midst of my leak and then and today she was amazing and she’s booked me in to get my burst pipe changed and booked me in to have Reagan come back to finish the job !! What lovely people I’ve dealt with in this company 5* yet again !! 👏🏻😀

Metro Plumb were assigned by my emergency insurer . They stated a technician would arrive by 7 pm . At 9 pm I phoned and was told he was delayed due to a difficult case. Operator assigned my case to be first the following morning. At 9 am I phoned to confirm technician was on route and I was assured he would arrive within the hour. No technician arrived and when I phoned the operator they said they had handed the case back to my insurer. Turns out they couldn't get a plumber in my area ( Berkshire). Hence have been without water for 20 hours and have had to start the process all over again. I would give them a minus rating if it was possible.

Honestly the worse company I have ever dealt with . Emergency plumbing issue and a promise to be at our property, never showed up very rude customer service .
Absolute cowboys save your money and avoid this awful mob.

The gentleman that came to fix my blocked sink was a star ! His name is Mike and he was courteous, knew exactly what what the problem was despite it being complicated , (had a plumber the previous day from a different company in my house for 3 hours and couldn’t detect the problem )
He was on time , kept in constant touch to let me know the problem , and did an amazing job . I wouldn’t use any other person now for me and my family if plumbing jobs arise . 10 stars out of 10 for him

THESE PEOPLE DO NOT KNOW WHAT THEY ARE DOING AND HAVE ABSOLUTELY NO RESPECT FOR THEIR CUSTOMERS. WAITING OVER A WEEK FOR A REPAIR. WHEN THEY FINALLY TURNED UP ONLY MADE A QUOTE FOR THE INSURANCE COMPANY AND SAID THEY WOULD BE BACK NEXT WEEK. FEW DAYS LATER RECEIVED A TEXT MESSAGE CONFIRMING VISIT FOR THE 4TH OF JUNE. WHEN I RANG THEM TODAY (4TH OF JUNE), THEY SAID THEY CANCELLED BECAUSE I DIDN'T ANSWER THEIR CALL 2 DAYS AGO (I HAD NO IDEA IT WAS THEM AS IT WAS A PRIVATE NUMBER). SEEMS LIKE A CHEECKY EXCUSE AND TOTALLY DISHONEST AND IRRESPONSIBLE. COULDN'T MAKE THIS UP! NOW WAITING FOR THEM TO COME FRIDAY AND THIS WILL BE 12 DAYS AFTER THE INITIAL CLAIM DAY.

I had a small leak in my kitchen ceiling which was coming from the bathroom - I went through my home insurance to fix. Metroplumb came out - and the two plumbers looked and said it was a pipe from the bath and they would have to go through the kitchen ceiling to fix - they did say they were unable to do it there and then as the ceiling was artex and I needed to check it or asbestos - which I duly did today paying out for a kit, special delivery, climbing up ladders and scraping some of the ceiling. My insurers had also asked another plumbing firm to take a look - they came today - they said there was nothing wrong with the bath, and the problem was the bathroom sink - this was fixed in 20 minutes. My huge concern is if the ceiling had not been artexed, this company would have basically done a job that did not need doing, causig a great deal of upheaval by going through the ceiling in a kitchen - this also probably would have cost a lot of money. They misdiagnosed the problem, they missed something incredibly simple, and would have probably caused more damage - thank goodness for artex ceilings! I was put at risk as I ws up a ladder scraping what could have been asbestos from my ceiling for no reason whatsoever- this really annoyed me - whether these people were either incompetent, or after a lot of money from the insurance company and me i do not know - but i do know, i am so thankful a much better company came out today, diagnosed the problem and fixed in half an hour in total. I have reported thi to my insurance company and would hope metroplumb are removed from their books of approved tradespeople.

This review is more about the overall service, communication etc rather than personally against Craig Coyle. This claim of ours has been going on since last November. We have a small leak for a pipe underneath our hot water tank. Craig & Son have completed the investigation, identified the leaking pipe after cutting a hole in our lounge ceiling and then radio silence - I've had to do all the chasing. Only to receive a message (Text) to say the insurers have declined any further work - and that's it????
The whole process from start to finish has been atrocious and I can honestly say I'd never use Metro Plumb ever again. Very unprofessional.

Excellent; on time & efficient

If I could give them a big fat zero I would, null points. I have had no water for 4 days after a leak and have gone through Axa my insurance company to try to resolve this. Why they use metro plumbing I have no idea as reading the reviews there is a common theme here. Their awful voice over states they will give you peace of mind, I would like to give them a piece of my mind!

We had the misfortune of having metro plumb called out by our home emergency provider for what should have been a pretty straightforward leak - the first plumber attended and said it was an issue with a waste pipe and that it had simply worked lose. The following day noticed the leak was still there so called them back out again - second plumber arrived and said he could see the waste actually had damage so needed replacing - that was replaced and the leak was still there so a further part was replaced. Plumber then said there was a further leak on the waste ( which he had replaced ) and that he couldn’t repair it. After he left I sorted it myself with some sealant.

A few days later noticed that the leak was still there so called them out for the third time - a third different plumber attended and said it was a big job and he didn’t have time!! Fast forward to today and we have waited in all day for a plumber to be told he now can’t get here.

Have now got another local competent plumber to sort out this bunch of cowboys mess !

Avoid at all costs as they don’t know what they are doing !

Excellent Customer Service and experienced and knowledgeable engineers. Great support provided by Nicole Trigg from the customer service team.

Excellent communication and the team were very responsive and kept me updated.

I would highly recommend Metro Plumb 😊

If I could give them no stars I would.
Left immunosuppressed with a full on huge water leak for this rude lazy plumber who sat outside the house for 20minutes before coming in, to take one look and say we cannot touch flex pipes! This was through a home insurance company with a call out to a vulnerable adult and they couldn’t and wouldn’t even stop the running water.
I even had to put up with the fact the man’s flies were open, he was rude, brash and walked around the house like he owned it, I had to follow him as he went to the door as we have pets that don’t go out and he let himself out and said bye then. All of this is on a house cameras.
He never wanted to do the job and I’m guessing as it’s 5pm he rang his colleague and then said we cannot touch a flexible tap pipe ( because that’s far too complex for a plumber) and then left. Even after us saying what do we… as we need water as I’m immunosuppressed the plumber said I know I read in the notes and walked out!
As two women, one immunosuppressed with an active kitchen flood stay well away from metro plumber in Manchester they are cowboys and clearly don’t care about vulnerable people or women.
Thinking of taking this further as we have footage.
But first the insurance company are sending a real plumber to stop the flood and fix the problem.
Stay clear everyone!

Our bathroom tap "went home", we couldn't stop the stream of water so contacted our insurance company. They contacted Metro Plumb and Craig arrived this afternoon. He was a delight. Craig sorted the problem and thanks to him, everything is hunky dory. Craig is a plumber we would be so happy to see again if the need ever arises.

MetroPlumb were reserved from our emergency home insurance due to the shower leaking into the ceiling. MetroPlumb accepted the job and said they’d come before 5pm. Received communication from them they were enroute and coming by 3pm. At 3:10 they messaged saying they were not coming and cancelled the job saying they had no availability until Saturday - so why accept the job and then tell us you’re on the way? However when the insurance company contacted us they had closed our claim saying that MetroPlumb had stated we no longer needed any work when they never came in the first place and cancelled on us without ever speaking to us? So still left with a broken shower and back of the queue again for emergency home cover. Will also be letting know the insurance company know.