Metro Bank Reviews 

This Bank is the worst I have come across, they never admit when there wrong, over a 100 was taken from my Daughter's account they say they don't know where it is gone, I don't think that they even tried to find out,

This bank is breaching Article 49 – Accessible format of Convention on the Rights of Persons with Disabilities (CRPD)

A disgrace closed an account given interest then told two days later i owe then some back.i have to pay parking and my time spent ages on the phone trying to sort there mess out costing the bank in wages.its going down take your money out reads the reports its alarming and the app well thats another downer

Since Thursday 6/10/22 my Banking App has been down it’s now Saturday 8/10/22 , can’t get hold of customer service , all it says on the App we’re working on it , well clearly not !!! Lot of rumours Metro has been hacked ? Customer Care obviously not Metro's priority , come on Metro do better too many customers being inconvenienced times are hard as it is without being unable to access your own £££££

Dreadful service at Oakgrove Milton Keynes. Waits in excess of two hours to get help! No sympathy! Don’t they realise that we have professions. I cannot cancel my patients appointments just to sit in their branch. I will now transfer my account and urge everybody to complain then Mr Frumpkin might do something. He cannot even be bothered to reply to my email.

Rubbish app everytime I try to transfer money it tells me the same message something went wrong banks ok but well behind others app wise

Very lazy staff, behave like couldn’t bother at all😞

MY CARD DOES NOT WORK.
THEY BLOKED FOR NOTHING, EVEN 5 POUNDS COULD NOT RETIRE.
I AM IN HIGHYCOMBE BANK. THEY SAID THEY BLOCKED THE CARD UNUSUAL TRANSACTION.
I GAVE NUMBER CARD TO A HOTEL IN SPAIN TO PAY, THEY DENIED. THIS TERRIBLE BANK MADE MY LIFE MISERABLE.
I CAME FROM LOUDWATER TO GET MY MONEY BACK.
THIS BANK MADE ME LOOSE MY TIME.
SOME MONTHS AGO THEY REPAIR THE CARD.
I TOLD A LADY I WILL RETIRE THE MONEY.
SHE DID NOT CARE.
WHO OWNS THESE HORRIBLE BANK?
IT IS Rubish

Customer service has no idea what's going on. The app doesn't work properly. Reduced the call centre hours. Can't access my money when I need to because their systems don't work. I don't have anything positive to say about my experience with Metrobank. I think it's time to switch, I can't see this bank lasting much longer. All my friends have jumped ship. I would NOT recommend banking with this mob. You've been warned.

This bank is the joker of the banking world and this week I’ve had the worst experience I’ve ever had with any business in my entire life, shocked at the almost non existent customer care, I’ve spoken to 25 members of staff over a 5 day period, spent 11 hours on the phone, sent multiple emails with no reply, been promised a phone call by a manager within 24hrs and 48hrs later I’m still waiting, if Billy Smart had a bank then this would be it!!! AVOID THESE GUYS LIKE THE PLAGUE, THEY WILL FREEZE YOUR MONEY UNJUSTLY AND JUST KEEP YOU AND YOUR FAMILY WITHOUT YOUR MONEY 💰

Do not use this bank under any circumstances.
Money disappearing from my account.
Then taking transactions twice and claiming it wasn't there fault.
Then putting phone down.
This bank should not be trusted with anyones money under any circumstances.
Dangerous and scary how there allowed to operate
Looks like i will be taking them to court

This bank are theves i cancelled a standing order as the account the monny was going to had been closed
A week later the money still comes out my account not Evan in pending its been took out my account so I ring the other account holder to see if it had been sent to there new account no so I ring metro thay say monny should be back within 2 days so I waited and nothing the other account holder had nothing so I waited 11 days just to make shour and I ring the bank again and thay say thay need to investigate as thay don't know we're the monnys gone and thay can't give me a time frame so in other words thay have take it and don't want to put it back don't use these no mater what stay away

I rang this bank to tell them a scammer asking for £3000 had given me an account number to pay the money into a metro bank sort code - well the number they give you for reporting fraud on their website site is only a general number with 5 options non actually related to fraud , after waiting 29 mins someone answers the phone and puts me through to the supposed fraud line after 20 mins someone answers and says this is the plastic fraud line and she puts me on hold for 20 mins till I get through to the non plastic fraud line he then says he’s not part of the fraud team but he will pass them a message - WHAT A SHAMBLES after more than an hour wasted that’s the best he can do so I ask for a reference number so I can make a complaint but of course he can’t do that because I don’t have an account with them - all I was trying to do was warn them that a scammer had an account set up at their bank - I really don’t think they are interested in helping people avoiding being scammed - a shocking bank basically

When I first opened this account back in 2014, Metro were brilliant. I originally opened it because of the free cash withdrawals anywhere in Europe but their system and customer service were also excellent. Unfortunately, they have, over the last year become absolutely woeful.

There have been many serious problems but worst of all, I have been unable to send money to payees using online banking for the last 10 months. Constant errors mean I have to phone the bank every time I need to transfer money.

4 times they have raised an IT issue, promised a call back to resolve, then nothing and the call has been classed as resolved and closed.

One advisor told me I must be using the browser wrong because there is no issue their end. When I advised her that I was a cyber security analyst, with a master’s in computer science (which is actually true), she hung up, actually put the phone down. Clearly she knew full well she was talking nonsense.

Add this to not being able to move money between my current and savings account, again requiring a phone call each time, this is appalling service from a bank marketed as online.

I have now transferred my Metro account to First Direct who, so far, have been absolutely superb.

It’s a real shame because Metro was a great bank but, I can’t see them staying in business another five years so get out while you can, and they take your money with them.

Worst banking app ever. Every night they show my balance wrong. They show cleared payments on statement but those cleared payments also show as pending still so it takes your current balance to lower than it actually is. I wouldn’t trust this bank if I needed access to my own money over night. Never seen such a poor system.

Poor customer service.
Very easy to set up an account but it's all down hill after that.
Also, not suitable if you work with international clients with multiple currencies.

Very difficult to use online banking personal account. Never work properly. If you forgot your password, you are in trouble, as customer support is helpless. Mobile app is too simple, don't have features other banking apps has and not working properly most of the time. Always " something went wrong" on the screen. Staff in branches polite, nice people. You can order lost card to be remade for you in branch, this is good. But online banking services are very poor quality comparing to other banks, need to do something with it.

Hi everyone,

If you provide services for someone in UK and get paid from abroad into metro bank account it will be the biggest mistake you ever make, metro bank will not clear the payment into your account metro bank will ask you for lots off pepper why you received this payment and it will take weeks to resolve the problem please stay away from this crazy stupid bank, go Bank with NatWest, Barclays , RBS you will never have this problem !

This metrobank das not deserve one ⭐️ but I was forced to give one to right this Review

The advertisement suggests that a bank account can open in 10 minutes. It took me 7 days, and 7 visits to the bank for setting up an account.

Then, they blocked my card in the middle of the day, and their fraud detection service has an sms address that does not receive smses, but asks you to send them a Y or an N for whether a particular transaction was done by you. They then gave me a number to call, where I talked to some customer representative from the fraud department. I gave them my details CORRECTLY, but the did not unblock my card. They asked me to visit their branch again. Imagine if this would have happened when I was abroad.

Extremely unreliable and extremely dangerous situation it puts you through in case you have only one bank account you rely on.