Metro Bank Reviews 

I had visited the bank to find payments made a while ago. There was no one there one cashier one customer. One person approached me to ask what is the issue. I said I have the papers here to confirm the payments are made. I noticed he was reluctant to help then he sat at a desk and I showed him papers. He started looking whilst he was looking there was couple of payments to confirm then he said you cannot pay anything today as our system is not working and I am watching the cashier carrying out transactions. The person did not want to help was very , rude arrogant and made false excuses.
I have noticed the staff are very laid back and unwilling to help at any time you visit at some branches. Do these people realise if we did not bank in their branches they would not have jobs and the attitude to look down on members of public without knowing the facts and knowledge of individuals. .it seems no customer values are learnt.

I had a negative experience with Metro…
I had a negative experience with Metro Bank recently. I applied for a loan from for £23,000, and although it was approved within an hour, they froze my account completely. This caused me to miss my direct debit and affected my credit score. Additionally, I was charged double for my house insurance due to the missed payment. The customer service at Metro Bank directed me to email them to resolve the issue. Overall, I feel frustrated and disappointed with the bank's service. I plan to switch my account as soon as I can, as my account has been blocked for over seven days, making it impossible to make purchases or receive money. I hope Metro Bank can improve their customer service and address these issues."

Been waiting for a mortgage decision from Metro for 11 weeks, now our broker can’t even get them to answer the phone. Apparently they have a 30 day queue back log to look at, and don’t bother to update our broker with progress. Gone elsewhere for our mortgage now, which was approved in days.

Metro bank is the only bank that does not cover for a disputed transaction. They are the only bank that does not protect their customers when making money transfer to stop the transfer if it to an incorrect account. All other bank have a strict system of having the name and account number matched before sending money across. Where as Metro does not. I will be cancelling all my and my families Metro bank accounts.

Even though I produced my birth certificate, (which is a document provided by the government!!) they would not change my name back to my maiden name as I requested. They needed proof of divorce.... That could take years! I called to complain.... They still wouldn't change it! Absolutely ridiculous!!! I will be closing my accounts and open a new bank account elsewhere!!!

Wouldn’t even give 1 star but I have to to be able to write this review do NOT bank with metro bank I transferred £700 in to my metro account from my other bank account it cleared from my other bank but did not show up in my metro bank called them up they said no nothings coming in ! The money has left my other account metro have no idea where my money is but are blaming my other bank wich I’ve banked with for years and years never had a problem transferring the money has gone in to every account I’ve ever transferred to and never been a problem ! Please do not bank with metro useless and con artists.

4 days - restricted account over £5 transfer from family which we have transferred thousands over the years! Wont release my account! Have wages, bet winnings i cannot access nor change, have direct debits failing! Mental health issues, son who has health issues! Need specialist milk and medication which i need the money for! Absolutely no one at metro cares if you and your whole family died and if it was because of metro they would just turn round and say you didnt read the terms and conditions😂 along with that statement i was told that what they are doing to me is in their Ts & Cs yet when i went onto them and red the section i was told to! It did not say anything that the supervisor at metro was saying and did suggest a trip to specsavers was needed for them! Please save you and your family and AVOID THIS BANK! I am going through courts and FCA and ombudsman and i dont wish it on anyone

Worst possible choice for expats new to the UK trying to build credit. They don’t support Open Banking. They claim they do, but I’m here to tell you, I have not found a single lender that can pull your bank statement electronically from Metro. More and more lenders every day insist on this and will not accept paper statements as proof of income.

I’ve wasted a year with Metro. I now have to switch to a bank that does support this and wait a full SIX MONTHS to be eligible for a car loan from any lender.

Why not just use Metro then as the lender to buy a car? LOL they don’t do that.

I needed a replacement debit card so walked into my local branch on a Sunday (which you can't do with other banks) and after providing my driving licence to prove my identify I just had to wait a few minutes for a debit card to be printed for me.
I have always found the branch staff to be friendly and efficient.

Worst bank ever! I wanted to open an account and they says it takes 12 weeks just to check and review if I’m eligible to have an account with them!
This is ridiculous!

Absolutely useless bank.still waiting for bank transfer three days later after been told it would take two hours ..going to.tskeyomey out and close account .they are so in professional .don't use this bank

Worse bank ever, they close my account because they suspect me of fraud 😁😁😁 with my £2000 monthly.

Customer service on the phone is awful. Not using it anymore rather go to the branch…
Wanted to transfer money from one of my accounts to another one (within Metro Bank!) and that took 6! calls and still had to make a personal visit. They always saying that they call back in the next 48hours (which is a joke on its own….)
Last time wanted transfer money from abroad to my account and that was not possible as the account was blocked. When phoned metro they said is nothing wrong with it… had to give up on that point. Life is too short to deal with these kind of banks. Not sure what happened with them. Few years ago my experience was good with them but now even the one star is generous

Shocking bank. Refusing to pay my money. They have made me feel like a criminal Keep moving the goal posts.

Metro Bank couldn't resolve a straight forward deposit into my account which came in from my colleague and friends yet I used much more than he lend me over a period of a week blocking my card and my account, leaving me no funds to buy food or travel or anything. Even after several emails the the specific fraud team with the person lending be the money on the email they still haven't removed the block and I am still without funds to live.

Metro Banks support team and customer service seems to be a place where things work according to Thier pace and Thier weak infrastructure and even worst Barber shop mentality .
I urge anyone to reconsider joining them and research other banks..no wonder Metro bank have fewer branches .

Pathetic and hope what they putting me through they would loose a million times over.

I have been trying to get access to get access to my account since APR 6. Every time I call I am told that someone will call me back and they never do. So far I have been waiting 22 days to access my account. Given that Bank Holidays are coming up I guess it'll be another week of waiting. This is the most unprofessional organisation I have ever dealth with!

"Kelly Day" I have just been on the phone to Metrobank and I spoke with a lovely member named Moses at the Ilford branch, he was very knowledgeable and made my experience a positive one... Thank you Moses, great member...

Metro bank is worce bank in uk we been with metro for 10 years recently I been away to Australia with no reason they blocked my card and then starting asking about who’s people in uk I transfer money are year ago where did you get a cash you put in your account to be honest that’s a stupid thing I ever herds I decide to close my bank that is disrespectful act from the bank I strongly advised to costumer open the bank account some where’s safe metro will freeze your money you can’t trust the bank where your money not safe and also every month I had to get a new card because they keep blocked the cards they give us lot stressed make sure you open British bank account like Halifax are Barclays metro is American bank and your money not safe they will keep asking you about your money and where come from even they can see where the money gone are coming in your account that’s absolutely disrespect to costumer’s who they need to trust

Been with bank when they 1st started out .needed help with a fraudulent transaction was given poor advice by member of staff when this could have very easily been avoided . All this over a £1.77 payment has now cost me a days work £225 and the upheaval of resetting my whole account .shocking behaviour