Metro Bank Reviews 

It’s a proper person to person customer service, I really feel like supported by the Bank, no other banco give a so nice service in store like them.

Highly recommend

Excellent from start to finish. Huge shout out to Joshua, the gentleman that helped me, nothing was to much trouble.

Metro bank is a terrible restrictive bank. I have only used my card to send payments to my mum and buy crypto like Bitcoin. I was sent Mail saying “your account is being shut down” with no reason. This implies metro bank is not friendly towards crypto users, and would prefer to decide for you where you should spend your money. I’m absolutely disgusted with this bank, RBS is much more Bitcoin friendly by the way.

Absolutely horrible service. Went in 4 times, they kept telling us we needed further information then wanted you to wait hours. Wasted a ton of time, finally had enough and walked out!

Worse bank I have ever had the misfortune to deal with. Customer service is non existent and having to constantly chase and consistently coming across a brick wall. The bank does not meet its own standards and obligations. This has caused my family and I untold stress. Currently referring to financial ombudsman as they are effectively refusing to engage with us and blocking access to my mother's money.

Dont waste you time with other banks. Join the metro bank hemel hempstead. There you are treated as a person not just as a number nothing is to much trouble. Very helpful. Friendly and polite

Eamon Turna. Review 6 weeks ago. Five stars. This person ADMITS TO WORKING AT METRO!!!!

I have just received a text message saying my bank account has been blocked for security reasons. Tomorrow I have to pay an important bill, I can't find any reason why it should be a security issue and the customer service is closed (should be available 24/7 but it's Sunday and they haven't been picking up the phone since this morning).

If I could give no stars I would.
On June 12th 2021 we were scammed through Google Pay, something people should be aware of, Google will not refund and will not take responsibility for the unauthorised Google payment.
Metro bank sent us an SMS warning that suspicious activity had been detected on our bank account. In effect GPay were drawing our funds to pay an unauthorised transaction from our Metro Bank account. Guess what happened!!!! you wouldn't believe it, Metro Bank after advising us of the suspicious activity went ahead and paid Google allocating the payment to pending, never to be seen again.
After many weeks and correspondence, trying to recover the funds from the unauthorised transaction Metro Bank have washed their hands of the problem with no explanation.
They don't deserve to be a bona fide bank.
Metro branches look immaculate but underneath the glitz, we find it difficult to understand how Metro Bank can operate in the way they do without some recourse to its customer base.

I would like to show my appreciation to Kulvinder Dhanda and Luke Bicknell from the Solihull Branch , they have excelled in their customer service skills, by opening a new business account for my company. The service has been a 5 star rating, and i would highly recommend them both . Fantastic Service and Prompt delivery.

I am still waiting for a reply re what i have to do to get a written reply to my many emails following up on my complaint in March????????
Metro failed to act on receipt of my ISA transfer form in Dec 2020 until after many chase up calla I got my funds end Feb. Missing out on about £7k profit I had made in same period on my existing ISA Stocks and Shares account in same period with IG.
My complaints have never been properly addressed and my complaints re the complaint handling process got nowhere.
I have many emails to show that Metrobank has shown absolutely no care for being a people bank in my case and I advise everyone not to touch Metrobank with a bargepole. Yours in disgust Susan Reed

Metro Bank Plc should not have a banking licence. Appalling that the Bank of England and the Prudential Regulation Authority have not yet shut down this bank to protect the public. Withdraw your money whilst you still can.

When problems arise, superficial smiles are replaced with dishonest, borderline psycho behaviour by staff who are clearly not up to the job. Malicious staff especially delight in freezing bank accounts without notice or reason, denying customers access to the money they entrusted Metro Bank to hold. DO NOT TRUST METRO BANK WITH YOUR MONEY.

I went to the Birmingham store today and a colleague called Sanah provided me with excellent customer service and was very professional, she was very fast and efficient with making sure all my needs where met. She is an asset to Metro bank. Deserves a reward.

One of the worst bank in the uk, makes life hard for one I would not recommend this bank to anyone, made a biggest mistake opening my account here will be closing it ASAP stay away if your time and life is precious

I am still in the process of trying to set up a business account with Metro Bank.

The customer service and quality of the processes have been the worst I have ever seen in my life. I used to work in finance and I've seen it all.

I have been repeatedly asked for the same information and have spent 5.5 hours and counting trying to get this account set up.

The staff are, for the most part, polite but clueless, and do not take responsibility for the abject failure of their customer service - they seem so accustomed to and nonchalant about receiving negative feedback it's bizarre.

Whilst a lot of them are friendly it is run by people who are not up to it and cannot themselves navigate the backward processes Metro Bank has in place e.g. filling in a paper form, in-branch, for the Metro Bank bod to then manually enter that data onto the system straight after, with 50% accuracy etc. Time = 2 hours.

I am only setting up an account with them because I have to for a funding reason.

AVOID THEM, AVOID THEM, AVOID THEM.

Absolutely loved the experience so far. Geraldine Oh what an Angel. When visiting the Ilford branch if possible ask for Geraldine she's such a darling.. She's sure to sort you out almost immediately. She's so patient and helpful. Made me love the bank.

I posted a few days ago about the appalling service from Metro Bank, in my view almost fraudulent. The issue still hasn't been resolved because they are now insisting on sending some information by post. That's right, in 2021 Metro Bank haven't worked out that email or secure messaging would be the best way to do it. The outcome is, they will have had my money, a significant sum, for an extra week, gaining interest for themselves. The people on the phone are very good and as friendly and as helpful as they can be but they seem to be embarrassed themselves by the bank. Truly true appalling.

Choose any other bank, i have over £2000 in metrobank, but after several attempts to pay £13.50 on ebay because metrobank said insufficient funds find another payment method...after several wasted hours trying understand why metrobank even even via PayPal was declined, only be told ive exceeded max no. transactions, nobody at Reading told me you can pay a limited no. People in one day...deceitful...go to another bank where you can spend your own money...and not be told NO

Shocking service.
I invested a large amount for one year fixed interest.
Now we are are struggling to get the money sent back to our original account from where we originally sent the money. I have had my internet account blocked because they said that there was suspicious activity.
The suspicious activity was me having problems trying to log in which was no fault of my own because their website was playing up.
They now want me to make a stressful journey to the centre of Birmingham which is a no go area to us. The reason I made an internet account was to save going to banks. They seem so useless and appear to live in a dinosaur age of red tape.
Do not use them if you want to keep your sanity.

We have just opened an account with Metro Bank and we were very impressed with Veronica, the person who opened our account, other staff and premises. We think it's impressive that the managers are on the "shop floor" and accessible. Although "proof is in the pudding" and it is too early to give 5 Stars - so far so good. The call centre phone was answered very quickly, which is amazing. Normal holding time for any bank is a good 20 mins! Please keep up the service Metro Bank.