Lesly was incredibly helpful. Evelyn and Mary-Lou, less so. Lesly made an effort to understand and correct the problem, whereas the other two just quoted company policy to me, and they were not very h... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've used Metricool now for over a year, and run over 30 different brands from their platform. I think the system is extremely well organized, easy to use, and built to make things as easy and quick a... See more
Company replied
Metricool has made managing my social media so much easier and more organized. When I had an issue with a video, their support team quickly helped me fix it, and everything worked perfectly. Reliabl... See more
Company replied
Just a quick thank you to the staff at Metricool. I wanted to share my view of a very important part of the overall user experience. Every experience I've had with their help desk has been excellent... See more
Company replied
Company details
Written by the company
All in one site: web analytics, blog content, Twitter, Facebook, Instagram,Pinterest, Google Ads, Facebook Ads, Tiktok, Youtube publication planner, real-time and more.
Contact info
Calle Las Norias, 80, 28221 Majadahonda, Madrid, 28221, Madrid, Spain
- info@metricool.com
- metricool.com
3.9
Great
617 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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metricool is SO BUGGY
metricool is SO BUGGY. It double posted my content and not when I scheduled it, but one was 4h after i scheduled it.. which was really not the intended time for my audience and then AGAIN 12h later.
The App was also stuck in between and I couldn't delete the scheduled posts. They showed as if they had been posted, but were not posted anywhere for hours.
I wanted to unsubscribe after this persisted for 2 weeks now and I just found out that they lowered the price in the last two years and I am paying... more than double comparing how much they are currently charging for this tier. For more than 1 year..
I wrote them a message and even though my subscription renewed only 2 days ago, they will not give me a refund for this period and they will also not return any difference considering the fact I'm paying 250% for this tier still..
I've spent more than 1000 euros on this app and they don't even want to refund a small amount, after being their client for years. Will they treat you better?
28 February 2026
Unprompted review
Reply from Metricool
We’re really sorry to hear about your experience. We completely understand how frustrating it is when scheduled posts don’t go out at the expected time or appear stuck in the planner.
In some cases, publishing issues can be related to temporary interruptions in the social networks’ APIs. Since tools like Metricool rely on those connections to publish content, delays or duplicate attempts can occasionally happen if the platform experiences disruptions. Still, we know how important reliability is and we’re sorry this situation affected you.
We actually reached out through Trustpilot asking for a few more details so our team could investigate what happened, but we haven’t heard back yet. We’d genuinely like to review your case and see exactly what occurred.
Regarding your subscription and pricing concerns, our support team would also be happy to take a closer look at your account and clarify everything with you.
If you’re open to it, please reply to our message or contact our support team so we can help. Metricoolers deserve clear answers and great support, and we’d love the chance to make this right. 🤍
Outstanding and Fast Support!
I had an excellent experience with Lesly! They responded quickly and guided me through changing my subscription plan with ease. Their help was fast, clear, and very professional. Highly recommend their support!
25 February 2026
Unprompted review
Reply from Metricool
Thank you so much for sharing your experience! 🤩
We’re so happy to know everything went smoothly while updating your plan and that Lesly was there to guide you along the way. Making things simple and stress free is exactly what our support team is here for.
We’re lucky to have such a dedicated crew supporting our Metricoolers every day. Thanks for trusting us and for the recommendation 🚀✨
Very kind and responsive…
Velveth was very kind and responsive throughout our interaction.
She answered all my questions clearly and helped resolve my doubts.
I also reported a translation issue in the Italian version, and she thoughtfully acknowledged the feedback and said it would be taken into consideration.
Great support experience overall.
25 February 2026
Unprompted review
Reply from Metricool
Thank you so much for sharing this! 🤍
We love hearing that Velveth made your experience smooth and clear. Taking the time to answer every question and truly listen is exactly how we like to support our Metricoolers.
And thank you as well for flagging the translation detail. That kind of feedback helps us grow and improve every day. We’re proud of the care our support team brings to every interaction. You’re always in good hands with us 🚀✨
A quick thank you to the staff at MC
Just a quick thank you to the staff at Metricool. I wanted to share my view of a very important part of the overall user experience. Every experience I've had with their help desk has been excellent. I never feel rushed, and my queries are always addressed, even if it means their team researching an issue and getting back to me with a solution. Today it was Jonathan, but I've made more than a few queries on a multitude of questions and the staff has been professional and helpful every time!
24 February 2026
Unprompted review
Reply from Metricool
Thank you so much for taking the time to share this 🤍
It really means a lot to know that every experience with our support team has felt attentive and thorough. We truly care about giving each Metricooler the time and clarity they deserve, and if that means researching an issue and following up with a thoughtful solution, that’s exactly what we’ll do.
We’ll make sure Jonathan and the rest of the team see your kind words. Supporting you with professionalism and care is always our priority. Thanks for being part of the Metricool community 🚀✨
Price increase killed the edge they had on other apps
They significantly increased their pricing whilst my company was on what we were misled to believe was a trial, and that price increase killed the edge they had on other providers that were previously similarly priced and suddenly became much cheaper. It's a good app, but not worth the extra for small businesses when compared to very similar services from other apps at a significantly lower price. It's hard to not feel that they are price gouging small businesses, focusing instead on agencies who work on behalf of multiple brands. Small businesses can definitely do better than Metricool for the price and functionality at that price-point. Ironically, this was not the case a day or two ago when they seemed pretty good value compared to the competition, but alas no more.
17 February 2026
Unprompted review
Reply from Metricool
Thanks for taking the time to share your thoughts. We’re really sorry to hear that the recent pricing update left you feeling this way. It’s worth mentioning that our pricing had remained unchanged for quite a while, and after analyzing the market and the continued development of the platform, we needed to review our plans to ensure we can maintain the quality of the tool and the support we provide.
We’d also like to clarify that our Free plan is free for life, as clearly stated on our website. Unlike many other tools, it’s not a time limited trial, but an ongoing free option with certain limitations so users can continue using Metricool at no cost. We’re sorry if there was any confusion around that.
We respect that every business has different needs and budgets. Beyond features, we also put a strong focus on providing fast, human support through our live chat. Having direct access to a real team ready to help is something many of our users truly value.
Our support team shared with you a trial so you can explore the Premium features and see everything the platform has to offer. We hope it helps you get a clearer picture of the added value, and of course, we’re here if you need anything at all.
Fast and caring customer service
The support that Lesley gave was fast, on point, and caring.
Very satisfied with my first interaction with Metricool customer service.
11 February 2026
Unprompted review
Reply from Metricool
Thank you so much for your kind words 🤍
We’re thrilled your first interaction with our support team was such a positive one. We’ll be sure to pass your feedback on to Lesley. We’re always here whenever you need us! 🚀
Forgot To Cancel - Charged Me For 2 Months (No Refund)
bad trustpilot review, haven't used the platform in 2 months. Not satisfied that you guys still took my money when I costed you literally ZERO, but ok!
Don't really care about the $70 they took from me- not like I'd be rich off of $70 but it's just shameless and without any principle.
29 January 2026
Unprompted review
Reply from Metricool
We’re really sorry to hear that you didn’t get to use the tool and that you forgot to cancel in time.
Metricool doesn’t monitor whether the platform is actively used, so subscriptions remain active and renew automatically unless they’re cancelled beforehand, as explained in our Terms and Conditions. Refunds apply within 15 days of the first purchase, but not for renewals.
If you decide to give Metricool another try, we encourage you to explore the platform and see everything it can help you with. And if you have any questions along the way, we’ll be right here to help. 🤍
Graciela was amazing.
Graciela was amazing.
She was thorough in her helping me, checked everything immediately, and run some tests.
What I loved most about her service, was that she was immediately in action mode to help me. That made me feel appreciated.
27 January 2026
Unprompted review
Reply from Metricool
Thanks so much for sharing this! 🤍
We’re thrilled to hear how helpful Graciela was. Being thorough, quick to take action, and making you feel appreciated is exactly how our support team shows up every day. We agree, we really do have an amazing team, and we’re proud of the care they give our Metricoolers. 🫶
If you ever need anything else, we’re always here for you 🚀
Getting support
I've had ongoing issues getting Metricool to work for us for several weeks now. I have been on countless support chats with no result. What is most frustrating is when I get on a support chat and we are in an open chat but they take an hour or more to answer one question. Then I respond and it takes another 1+ hours for them to respond. Their support is atrocious. Maybe it the platform works when properly setup but good luck getting anyone with support to do anything for you in any reasonable amount of time.
26 January 2026
Unprompted review
Reply from Metricool
We’re really sorry that your experience didn’t meet your expectations. We understand how frustrating it can be to wait when you’re looking for a solution.
Our support team always aims to respond as quickly as possible, but some issues are more complex and need to be escalated to our technical team. In those cases, response times can be longer.
We’re sorry we didn’t get this right for you. We’re constantly working to improve and to offer the fast, high quality support our users deserve.
Above and Beyond...
Sharon from Metricool went above and beyond to help me decide on the right Social Media Planner. She answered all my questions and I can now confidently say that we will be moving all our clients over to Metricool.
22 January 2026
Unprompted review
Reply from Metricool
We couldn’t agree more! 🤍
Thank you so much for sharing this. Sharon will be thrilled to read your words, she truly loves helping Metricoolers find the right fit. We’re excited to have you moving your clients over to Metricool. You’re in great hands, and we’re always here if you need anything 🚀
Metricool is a fantastic tool
I've used Metricool now for over a year, and run over 30 different brands from their platform. I think the system is extremely well organized, easy to use, and built to make things as easy and quick as possible, while still offering a lot of depth. They have tools that I haven't seen on other platforms like Autolists that make posting and managing content across multiple platforms much easier. Their stats reporting is also really easy to understand and look at quickly for fast analysis. Also their support team is fantastic, they get back to you right away and almost always solve the problem quickly.
20 January 2026
Unprompted review
Reply from Metricool
Thanks so much for this amazing feedback! 🤩 It means a lot to hear that Metricool has been your go to platform for managing so many brands and that it helps you work faster while still going deep when you need to.
We love that you’re getting real value from features like Autolists and our reporting tools, and your kind words about our support team truly made our day. Thanks for trusting Metricool and for being part of the journey with us! 🚀🤍
Lesly was incredibly helpful
Lesly was incredibly helpful. Evelyn and Mary-Lou, less so. Lesly made an effort to understand and correct the problem, whereas the other two just quoted company policy to me, and they were not very helpful and did not want to take into account what I was telling them actually happened. I had to explain the situation several times, involving a code for upgrading from the free plan that advertised a 14-day free trial that I wanted to take advantage of before I started paying for the subscription. It took several emails back-and-forth for someone to understand what I was asking for and granted. All I wanted was for the free trial to be honored and had some difficulty making that happen. Anyways I'm happy to continue being a customer now, but my initial customer service experience with the first two agents was not stellar. Lesly was great though.
14 January 2026
Unprompted review
Reply from Metricool
Thank you so much for sharing your experience and for being so honest with your feedback.
We’re really sorry that we started off on the wrong foot. We’re human too, and sometimes misunderstandings happen or we don’t fully grasp a request as quickly as we should, but that’s on us, and we’re always working to do better.
We’re very happy to hear that Lesly was able to step in, understand the situation, and help get things resolved properly. We’ll definitely pass along your kind words to her 💛
We also appreciate your patience throughout the process. In many cases, reaching out via live chat can make things clearer and more fluid, so feel free to contact us there anytime.
Most importantly, we’re glad everything worked out in the end and that you’re happy to continue with us. Thanks again for sticking with us and for giving us the opportunity to improve!
Almost perfect platform
Metricool is a great platform, because it allows you to post on YouTube shorts, Facebook, Instagram, AND YouTube shorts. They also have a unified inbox for all four of these platforms!! That's VERY rare for this price. My only complaint is I wish you could delete the comments from the unified inbox, that's the only improvement I could suggest that would make this an absolutely flawless platform with no itches left to scratch. Vanesa from support was also amazing and deserves a raise, helped me with my issue!!
14 January 2026
Unprompted review
Reply from Metricool
Thanks so much for the kind words, “almost perfect” sounds pretty good to us 😉
We’re really happy to hear you’re enjoying the platform and finding the unified inbox so useful.
Your suggestion is noted and has been shared with our product team , we’re always looking for ways to keep improving.
And thank you for the lovely shoutout to Vanesa! We’ll be sure to pass your message along to her 🙂
Thanks again for using Metricool and for taking the time to leave such a thoughtful review!
Not recommendable, very expensive pricing
It does not tell you properly when your post limit runs out on the free plan, since it's only calculating the already sent posts.
Metricool also has bugs when embedding links and img/video on bsky - where the link doesn't become clickable.
10 January 2026
Unprompted review
Reply from Metricool
Thanks for sharing your feedback. We’re sorry to hear that Metricool didn’t meet your expectations.
Metricool is designed to be an affordable tool, but we understand it may not be the right fit for everyone.
On the free plan, the post counter only includes published posts. Drafts and scheduled content don’t affect the limit.
Regarding the issues you mention with links or media, if you’d like us to take a closer look, our team is available via the chat or at help@metricool.com.
We appreciate you sharing your perspective and remain available if you have any questions.
Probably one of the worst customer…
Probably one of the worst customer support teams. Spoke to 5 different members for ONE issue and had to repeat myself multiple times and still haven’t been able to sort my issue out.
8 January 2026
Unprompted review
Reply from Metricool
Thank you for your honest feedback and for taking the time to share it with us. We’ve reviewed the conversation and wanted to personally reiterate our apologies for the frustration this situation has caused.
We completely understand how exhausting it is to repeat the same issue to several people, and we’re truly sorry this was your experience. This isn’t the level of support we want to offer, and your feedback helps us improve.
Thank you for your patience. We truly hope your next experience with us is much smoother. Our support team is here for you 🤍
Their customer services is by far the best I have encounteres…
Their customer services is by far the best I´ve encountered when dealing with internet services, paired only by Microsoft´s. Quick, direct and warming expertize lets me know that these folks know what they are doing and they love doing it!
7 January 2026
Unprompted review
Reply from Metricool
Wow, thank you so much for this incredible feedback! 🤩
You’ve truly hit the nail on the head. Our support team cares deeply about helping Metricoolers, and yes we really do love what we do. 🫶
Knowing you felt that warmth, clarity, and expertise means the world to us. Thanks for taking the time to share this. You’re always in great hands with our team. 🚀✨
Not a company that I would recommend to other social media managers
After I started scheduling posts with Metricool, the engagement across all of my accounts completely dropped. It was as if my accounts were now shadowbanned for scheduling content through Metricool.
I find their returns to be very predatory, as they only allow a 15 day return window on a yearly subscription. So once you'd realized the drastic reduction in your engagement, it's already too late to get a refund.
Just not a company that I could recommend as i've reached out to them to explain this and they basically said, tough luck, no refund.
1 December 2025
Unprompted review
Reply from Metricool
We’re really sorry to hear about your experience, and we appreciate you taking the time to share it. We understand how frustrating it can be to see a drop in engagement, especially when scheduling tools are a key part of your daily work.
We did try to look into your case and reached out via Trustpilot, but unfortunately we weren’t able to locate an active Metricool account linked to the email provided in the review. If you’re open to it, please contact us again at help@metricool.com.
We’d also like to clarify an important point. Metricool only sends publishing requests through the official APIs of each social network. The platforms themselves are responsible for publishing content and applying their algorithms. Since we use official APIs and are partners with platforms like Meta and X, a shadowban would not be caused by Metricool. If we ever detect unusual behavior, we’re always ready to escalate it directly with the networks when needed.
Regarding refunds, the 15 day period corresponds to the legal right of withdrawal a service.
We truly regret what happened in your particular case, and as mentioned above, if you’re open to it, we invite you to contact us again so we can take a deeper look.
Great Product!
I used this to post some of my videos on the right optimal time and it is perfect!
6 January 2026
Unprompted review
Reply from Metricool
Thanks so much! 🤩 We’re thrilled to hear Metricool helped you post your videos at the perfect time. That’s exactly what we love to see. Keep rocking your content strategy, Metricooler 🚀
They won't let you out without a fight.
The product is decent, but when I canceled they didn't process the cancel, then charged my card and won't refund. I tried to delete my credit card from their system and they wouldn't allow me to remove it. So plan on a fight to get out.
31 December 2025
Unprompted review
Reply from Metricool
Thank you for sharing your experience. We understand how frustrating it is to see a charge after you believed your subscription was cancelled, and we’re sorry for the confusion this caused.
As this was a renewal, refunds don’t apply. That said, we did make an exception and processed a partial refund for the X (Twitter) add-on. We’ve also confirmed that the payment method has been removed from your account.
We’re at your disposal if you need any further clarification.
I used Metricool for multiple accounts
I used Metricool for multiple accounts. After using it, all of my accounts experienced severe reach limitations and got shadowbanned.
Customer support was extremely disappointing. I reached out for help but never received a response.
This is by far the worst software experience I’ve had. There are many reliable alternatives available—don’t waste your money on this one.
20 December 2025
Unprompted review
Reply from Metricool
We’re really sorry to hear about your experience and appreciate you taking the time to share it. We understand how concerning it is to see a drop in reach across multiple accounts, and we don’t take feedback like this lightly.
We did request more details through Trustpilot so we could properly investigate your case, but unfortunately we didn’t receive a response.
That said, we’d like to clarify an important point. Metricool only sends publishing requests through the official APIs of each social network. These platforms are responsible for publishing content and applying their own algorithms. Since we use official APIs, a shadowban would not be caused by Metricool itself. If we ever detect unusual behavior, we’re always ready to escalate it directly with the networks when needed.
Regarding support, it’s unusual that you didn’t receive a reply, and we sincerely apologize if this was your experience. Our support team is available via the in app chat and at help@metricool.com
, and they’re always ready to help.
We truly regret what happened in your particular case. If you’re open to it, we invite you to contact us again so we can take a deeper look and assist you properly.
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