MetaPack Reviews 2

A very poor business with a lack of development, initially they will promise the earth but deliver nothing, please avoid

We started using Metapack when we first launched online in 2010. The system was fine in the early days. As our volumes grew significantly over the following years, our operation became more complex and subsequently, we required greater resilience and flexibility in our carrier allocation.

We found Metapacks rules engine, which was virtually unchanged since 2010 to be clunky and awkward to use. Support was extremely slow, and responses often unhelpful. Adding a new carrier or service was a slow and drawn-out affair.

Account management at Metapack, in my opinion, was very poor, and we were unable to improve our label rates despite huge volume growth.

Ultimately, we decided to leave. We found another solution, which as well as being cheaper, had a much more fluid and intuitive rules system which has supported our business really well through the massive spike in demand due to COVID-19.

1 year after we left, Metapack drew around £5,100 from our direct debit. They issued no invoice for this. On querying it, an invoice was raised for an account minimum of £350/month dating back a little over a year. They had not invoiced us monthly like they did when we were with them, so we had no advice of these charges. We have raised this concern with Metapack, and we’ve not been able to resolve it. They said we never formally notified them we had left and they had technical issues preventing them invoicing monthly. For a year. I pointed out how unfair this was and they just don’t seem to care.

As we have grown our e-commerce operation over the last 10 years I have dealt with dozens of solutions providers, and I have never experienced anything like the treatment we had from Metapack. I am so glad we left, and with how we have been treated after we left, I will never look back.

Account reference
10018744