metal-plex.com Reviews 473

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and craftsmanship of the products, noting they are well-made, lightweight, and easy to install, often exceeding expectations. The ordering process is frequently described as easy and flawless, with many appreciating the prompt delivery and excellent packaging that ensures items arrive safely. Reviewers also highlight the exceptional customer service, citing responsiveness, helpfulness, and integrity, especially when addressing issues like damaged shipments. However, some customers were dissatisfied with the product's durability, reporting that adhesive strips failed, causing items to break, and felt the material was not solid aluminum as expected. Others expressed disappointment with the actual size of the product compared to website images, and a few experienced delays in shipping despite being told their order had shipped.

What people talk about most

Product

Customers are generally thrilled with the product, praising its excellent quality, beautiful design, and... See more

Quality

Reviewers mention positive feedback about quality, with many describing products as excellent, well-made, and... See more

Order

People report positive experiences with the ordering process, with many expressing satisfaction and a desire... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the fast shipping and... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting responsive, helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We just moved into a 70's Florida home with a huge stack wall. These palm trees are perfect! The wall had some imperfections, but now your eyes are drawn to the metal art, and it complements the wall... See more

Rated 5 out of 5 stars

I was late into the holiday season with an idea of a gift for my father in law, and metalplex was so quick and efficient! Excellent customer service. Almost instant response. The product shipped and a... See more

Rated 5 out of 5 stars

So impressed by the professional, timely responses to inquiries. Metal Plex staff ( especially Sam) worked to modify our design to meet our vision. Shipping was fast and product was packaged beautiful... See more

Rated 5 out of 5 stars

The first order of metal trout hung so well I did another order for a wedding gift immediately after the first order. It to was a huge success! Very pleased with the whole process of ordering, shipp... See more



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

473 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

My First Metal Art Piece

I wanted to get my first metal artwork for my wife. The image I chose was her favorite site, The Sisters' Mountains in Oregon. I could not find such a piece of artwork anywhere. Then I read that Metal-Plex could do custom pieces. I sent a photo and Sam with Metal-Plex got to work. We exchanged about 5 sets of emails with slight changes to Sam's rendition. Finally, I said, "We are ready." It was a beautiful piece and I added the forest line to give it depth. I added the led lights and it gives it a nice added touch. I recommend it. The package was received with no flaws- well wrapped and boxed. Thanks Sam and Metal-Plex!

1 August 2024
Unprompted review
Rated 5 out of 5 stars

Metal-Plex showed up on my Instagram

Metal-Plex showed up on my Instagram. After reviewing Metal-Plex’s product choices. I picked one, ordered it with ease and received it on my door step shortly after. It’s exactly what I wanted and easy to install with Velcro. I’ll be ordering another one soon, but which one, is the tough decision to make!!

1 August 2024
Unprompted review
Rated 5 out of 5 stars

Perfect piece and experience.

Ordered the goggles with Mountain View!
It's absolutely beautiful and just what we wanted. It is beautifully made and arrived quickly. Art was packaged very well, item was well protected.
Will order other pieces!!
Thank you

14 August 2024
Unprompted review
Rated 5 out of 5 stars

The Guitar pick I chose looks Amazing…

The Guitar pick I chose looks Amazing in My New Home I've always been a Big Strat fan I bought My Brother a Strat for his 60th Birthday Can't wait till he visits and Sees my New Art work I'm sure He'll want one too. Shipped quickly and Prices are good for Beautiful Deco TY

19 August 2024
Unprompted review
Rated 5 out of 5 stars

Original order was received damaged

Original order was received damaged. Misha was contacted and helped me get a replacement. She was very helpful and professional.
Replacement received was in perfect condition. It looks beautiful hanging on our family room wall.

2 August 2024
Unprompted review
Rated 1 out of 5 stars

They are a scam

They are a scam. They sent my art broken and that led tape was stuck to the packaging which ripped off the art. I thought I was getting actual metal but find out is recyclable material. Therefore the art when I received it was broken in the package. I sent it back asking for my money. They said they never got it. Therefore they have kept my money. Not a very good company. They stole my money. I am filing complaints as we speak. Do not buy from them. They're good reviews are probably their family members and Friends.

20 June 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Communicators

This company is absolutely fabulous! I'm not one to leave a review, however I can't pass this opportunity up for them. They were so patient and kind with me. I requested a custom piece and as we know it can be frustrating attempting to do what a customer request. They were so patient and their talents are remarkable. I truly appreciate the great communication. I will definitely be recommending them. Also, for having a customer request Metal-Plex was one in a million find. I searched and searched and had a very difficult time finding someone to do as I was requesting. So thank you so much to everyone involved. You all are wonderful!

26 July 2024
Unprompted review
Rated 5 out of 5 stars

It is a beautiful piece of art that…

It is a beautiful piece of art that brings nature into our home. It is a great value: high quality and reasonably priced. It was delivered in a timely manner. I would highly recommend them .

15 July 2024
Unprompted review
Rated 5 out of 5 stars

Wedding gift

I ordered this for my cousin & bride. Celebration of marriage was Sat. They loved the gift & opened the day they got it. Sent picture to his mom & she sent to me. Looks just like advertised. Adam & Hope said they will treasure it for years.

22 July 2024
Unprompted review
Rated 5 out of 5 stars

The mountain piece

The. Smokey Mountain metal art piece is everything I expected! It is easy to put up and looks great! Customer Service is also VERY helpful. I highly recommend-you won’t be disappointed!

12 July 2024
Unprompted review

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