Messina Hembry Reviews 

266
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 173 reviews, reviewers had a great experience with this company. Customers frequently praise the fast delivery service, noting that orders arrive promptly and in wonderful condition. Shoppers are also delighted by the remarkable quality of the items and the very affordable prices. Many individuals mention that shopping here is a fantastic way to find sustainable fashion treasures. Some people were dissatisfied with unexpected customs fees and heavy import taxes upon delivery. Additionally, a few buyers noted that certain items did not fit properly or varied from the listed sizes. Reviewers also pointed out occasional discrepancies in item descriptions regarding condition or specific faults.

What people talk about most

Product

Clients share positive opinions on product, highlighting the great quality, meticulous condition... See more

Quality

Customers consistently note positive experiences with quality, praising the excellent condition and accurate... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting exceptionally fast shipping... See more

Price

Users describe satisfaction with price, frequently highlighting incredible bargains, impressive sales, and... See more

Order

Customers had ambiguous experiences with order, with many reviewers praising fast shipping, great clothing... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Bought a mystery box glad I went with the lowest priced one as the items I got sent were not worth £20 if I had sourced them in a charity shop or on Vinted. I know it is luck of the drawer and only £2... See more

Company replied

Rated 5 out of 5 stars

Not everything fit how I'd like to and many items I would not have bought had I tried it on in a store but it was still a wonderful first experience shopping here and I would shop again. Measurements... See more

Rated 5 out of 5 stars

When I saw the reviews on this website and how up and down they were about delivery, customer service, etc., I was sceptical about buying from here, but I am thankful that I took the chance because my... See more

Rated 5 out of 5 stars

Bought levis 721s arrived in great condition size was 29 w x 32 l but a little big so would say 721s go a size smaller as loads of stretch and baggier than other levi skinnies. Would buy from this com... See more


Company details

  1. Used Clothing Store

Written by the company

Second-hand designer, branded & vintage clothing. Individually sourced & unique to you.


Contact info

4.0

Great

TrustScore 4 out of 5

266 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 65% of negative reviews

Typically replies within 1 month

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4.0

All reviews

(266)

178 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love it

Bought a jeans (Fiorucci!! So happy i found them) a long sleeve top and a leather jacket. All in very good condition and very good price. The condition was superior to the price i paid for. Plus i spare more fast fashion to the planet. Very happy with pourchase and quality of products considered secon hand and age. Will defo buy again!

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Love my algorthim....

This site came up out of nowhere on my FB page. Curiosity tempted me and oh, mymy. I scrolled through everything, marveling at my luck. I have always loved angora and mohair sweaters and they are very rare. Two are now happily in my Sweater Drawer, waiting for cooler weather. I live in Virginia USA, usually very warm days.
The enormous collections of apparel are splendid and prices are more than reasonable. I like the attitude of these two young men. Totally agree and I'm honored to make their outlook on recycling successful. I also have 2 more packages that I hope to receive soon with more treasure.
Rock on....

5 March 2026
Unprompted review
Rated 5 out of 5 stars

The first of many visits

I’ve been seeing this websight pop up while I’ve been looking for various outfit pieces for the last few months and I was finally tempted me into actually buying something thanks to a unique cape coat!

Purchasing was very easy and interacting with the customer service team when I had a minor shipping issue was a pleasant experience.

The cape itself actually looks even better in person and will make a wonderful addition to my wardrobe.

Personally I would appreciate flat lay measurements for the garments in the description given how varied sizing can be from company to company but otherwise I was beyond happy with the entire experience and will certainly be coming back I the future!

4 March 2026
Unprompted review
Rated 1 out of 5 stars

DIDN'T RECEIVED

Dear Customer Service,

I am contacting you because I still have not received the trousers I ordered from your website.

The delay may be related to customs procedures; however, I paid the customs charges immediately when requested. The amount I had to pay was actually higher than the price of the trousers themselves. This information was not made clear on your website at the time of purchase. Since Brexit, purchases from the UK involve additional costs, but nowhere during checkout was it indicated that I would be charged such excessive customs fees.

In reality, the trousers have ended up costing me more than if I had bought them in Portugal — and despite that, I still have not received them.

I have no information about where the parcel currently is, which shipping company was used, or what the exact status of the delivery may be. At the same time, I keep receiving automated messages asking whether I am satisfied with my purchase. Unfortunately, I cannot say whether I am satisfied or not, as I have not received the item at all.

I would therefore appreciate a clear and immediate update regarding the exact status and location of my order, as well as confirmation of how it was shipped.

I look forward to your prompt response and resolution of this matter.

Kind regards,
Isabel

20 February 2026
Unprompted review
Messina Hembry logo

Reply from Messina Hembry

Hi Isabel, we are very sorry to hear that your order has not arrived with you. We have checked the tracking information with CTT and it states that the order was Released from Customs – Portugal on 10/02/26. We will email you now with the tracking details now, so we can resolve this matter for you. Thank you for your patience, MH

Rated 5 out of 5 stars

👌👌👌👌

Clothes exactly as described and pictured, all in great condition and fit perfect. Could not have been happier.

2 February 2026
Unprompted review
Rated 3 out of 5 stars

purchased a corduroy jacket

purchased a corduroy jacket, purchase and delivery were fine but both the sleeve linings were in shreds ,the jacket is unwearable

29 January 2026
Unprompted review
Messina Hembry logo

Reply from Messina Hembry

Hi Tony, we are very sorry to hear this item is unwearable. Please feel free to send the item back to us and we can provide a full refund.

Rated 5 out of 5 stars

Found my lost item!

I lost my Joules raincoat during a move and was so sad because I could not find the exact same model anywhere. Then I found it at Messina and could not believe it. I just received it and it is the exact one I had. I am beyond happy with this purchase. It arrived very quickly and is in perfect condition. Absolutely love it.

4 February 2026
Unprompted review

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