Original review: "bought items from them and never received anything, nor sure if it went to a wrong address, have written to their support, sent emails - no reply.. nobody gives a damn about their... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I am very concerned by an email I've just received from meso. I realised I had ordered the wrong product due to medical reasons and I've just let them know after receiving an email to say " I am one d... See more
My experience with this company is also very bad. No track number giving, order placed and payed by credit card on 11th of january and since 10days no information given, no communication, no item reci... See more
Company replied
I have placed an order in November ([Order #7416] (November 20, 2022). Unfortunatelly since then nothing was delivered, and although I have tried several times to come in contact with them , I had no... See more
Company details
Information provided by various external sources
Meso.pro provides Aesthetics products to physicians and patients at wholesale rates. Order now to get special discounts on selected products.
Contact info
Germany
- Support@meso.pro
- meso.pro
1.6
Bad
36 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had the best client support there is!
I had the best client support there is!
Michael is so thoughtful.
My package arrived exactly the day he said!
Will definitely buy again
You got yourself a client 👍💖
19 February 2020
Unprompted review
Reply from MesoPro
HI Patricia, Thank you so much for your kind words. We look forward to serving you in the future!
MesoPro has the best customer service thank you Michael Thompson
What can I say even if I had an issue the way that Michael Thompson handled any issues and his sensative customer service skills kept me ordering over and over again excellent customer service by Michael no issues. The product I ordered was great had a little bit of issue with the postal office but Michael was super helpful always there kept me informed and checked on everything MesoPro is a great company Meso Pro is lucky to have somebody in customer service like Michael Thompson thank you Michael
13 February 2020
Unprompted review
Reply from MesoPro
Wow! Thank for the kind words. We appreciate your business and look forward to serving you in the future.
I am happy with my last purchase
I am happy with my last purchase. Fast delivery. Will be ordering again soon.
29 January 2020
Unprompted review
Reply from MesoPro
Thank you very much for your kind words. We look forward to serving you in the future.
Received exactly what I ordered and had…
Received exactly what I ordered and had excellent customer service. Will purchase again and highly recommend.
25 January 2020
Unprompted review
Reply from MesoPro
Thank you Lisa, it was a pleasure dealing with you. Look forward to a long lasting business relationship
The star rating doesnt count yet as i…
The star rating doesnt count yet as i just ordered today. But seeing these reviews scare me. I have contacted the support team by email and no answer. I would like to know how long does it take for my order of voluma to get to Puerto Rico - US territory ?? Also will my package arrive safely ?
16 January 2020
Unprompted review
Reply from MesoPro
your order was shipped to you Marolie, you were communicated with. You received a tracking number which indicates that your order is on its way. The product is going from Europe to Puerto Rico. That does not happen overnight. The order process was delayed one day because you did not put a shipping address in. Michael our rep communicated with you to get your correct shipping address. This review you post is 24 hours after you placed an order in which you left no shipping address. I myself have communicated with you twice already. I do not know how this review is relevant and necessary as your order is on its way with no delays.
ordered 1x juvederm voluma and the…
ordered 1x juvederm voluma and the quality of the product was good. the packaging was A+. Just took 3 extra days for the delivery.
14 January 2020
Unprompted review
Reply from MesoPro
Thank you for your order! it is our pleasure to serve you sir.
Meso Pro sends damaged products
I bought very expensive Pelo Baum hair products on Meso Pro.
The shampoo and conditioner expire in one month. Customer service replied that I quote "IT'S ABSOLUTELY OK" with capital letters. I just want to inform you that this products contain peptides and will be useless after expiration date if not already. Besides that a person cannot use up a shampoo in one month even if you wash your hair everyday.
There was also a hair solution which was half empty for the reason I don't know. Either it was meant to be like that or it has leaked out or someone has already used it. They offered me to send it back to them and if the seal wasn't damaged they would refund the money. But how would I know that the bottle was half empty if I didn't open the box which required removing the seal?
Most importantly the conditioner bottle was broken, the neck of it is cracked and barely attached to the body of the bottle so all the product is leaking out of it. They chose to simply ignore this claim.
I do not recommend anyone to shop on this website as not only they sell products that are about to expire, they send products in broken packages and the worst of all the customer service is very rude and incompetent.
13 April 2019
Unprompted review
Reply from MesoPro
Again, you were contacted multiple times to solve this issue, no response.
I will again offer you to contact us Support@meso.pro to handle this situation for you.
Waiting for the lost shipment
Original review: "bought items from them and never received anything, nor sure if it went to a wrong address, have written to their support, sent emails - no reply.. nobody gives a damn about their customers apparently. Very frustrated"
UPD: someone got back to me at last, waiting for resolution
29 March 2019
Unprompted review
Reply from MesoPro
your problem was solved and you still order on our website multiple times. in fact you have ordered over 5 times from us since this review and I have personally tracked ALL your orders and see they have been delivered in a timely fashion.
It would help our business if you removed the review, or give myself and my team credit for the level of service you have been receiving over the last several months.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.