Mersey Rod - Drain Unblocking, Surveying and Repairs Reviews 

2,017
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 210 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the prompt response times and efficient service when dealing with urgent plumbing issues, noting that technicians arrive quickly and resolve problems effectively. Consumers often mention that the staff are extremely polite, helpful, and take the time to clean up thoroughly after completing the work. Some reviewers were not happy with the pricing, mentioning that costs have increased over time or that certain services can be rather expensive. A few people also pointed out occasional issues, such as wanting a written report or experiencing communication delays.

What people talk about most

Service

Users describe positive interactions with service, highlighting prompt responses and efficient block... See more

Staff

Reviewers mention positive feedback about staff, highlighting that team members are consistently polite,... See more

Response time

Customers consistently note positive experiences with response_time, highlighting prompt phone pickups and... See more

Price

People report high satisfaction with the reasonable price and clear upfront quotes without hidden costs.... See more

Customer service

Customers had positive experiences with customer_service, consistently praising the helpful, honest, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Called over an outside manhole cover beginning to overflow, from call to problem solved must have been less than 2 hours. Lad who came out was friendly, helpful and offered advice on how to avoid... See more

Rated 5 out of 5 stars

The operative, Justin, arrived within the given time slot. He was pleasant and worked efficiently to clear the drain. He ran a camera check and gave me his opinion what had caused the back-up/blockage... See more

Rated 5 out of 5 stars

Messaged last night about a leak in our soil pipe, emailed back by 8:30am this morning, appointment made and they came, fixed the problem and were gone by midday. Explained that it was an issue with t... See more

Rated 5 out of 5 stars

Becky was very pleasant and easy to talk to, she arranged the survey very quickly. On the day the engineer, Andy, rang me to let me know when he was on his way which was within the agreed time frame.... See more


Company details

  1. Drainage Service
  2. Construction Company
  3. Sewage Disposal Service

Written by the company

We are a drainage company that operates across the North West, including Liverpool, Manchester, The Wirral and Cheshire. Our services include drain unblocking, drain repairs/construction and drain surveying. We are your local, family-run drainage company and are always happy to help solve any of your drainage needs. As a drainage company we take pride in the work we do, this is reflected in our warranty and seen in our reviews. Contact us now for more information on how we can solve your drainage problems.

#1 Drain Unblocker Company

Fixed price, low-cost drain services are what we do best

Fixed price, low-cost drain services are what we do best
Mersey rod is a specialist drainage unblocking company in Liverpool which offers low-cost & reliable drain services. Call us!"

Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(2,017)

207 reviews in the last 12 months

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Rated 5 out of 5 stars

Would recommend Mersey Rod in a heartbeat

During building work, we found that drain in our garden was blocked which was impacting our downstairs toilet. I was recommended Mersey Rod by a neighbour and I’m so glad I followed their advice. I filled in the online form at approx 6.30am and by 8.30am they had contacted me to organise someone to come the same day. The engineer arrived around 11am and sorted the problem really quickly, and even investigated further for us to see if there were going to be any recurring issues. They were respectful of our property and the ongoing building work, offered advice going forward and resolved our issue effectively. Really happy and would recommend them in a heartbeat!

6 January 2026
Unprompted review
Rated 5 out of 5 stars

Can't fault your service in any way

Can't fault your service in any way. The engineer communicated perfectly prior to arriving and carried out the job quickly and efficiently. He also gave some really helpful aftercare advice.

4 January 2026
Rated 5 out of 5 stars

Quick and efficient.

On contacting Mersey Rod I was given a ( same day) estimated time of arrival and a price . The engineer arrived well within the E.T.A and unblocked the drain quickly and effectively and with no mess, at the agreed price. I would recommend this company to anyone with a blocked drain!

19 December 2025
Unprompted review
Rated 5 out of 5 stars

Top Service from Mersey Rod

In response to our drain blockage, Mersey Rod agreed a time and date we requested and attended promptly. After our guidance, the engineer fully understood the situation, resolved the blockage and cleaned up. Further root work was agreed.

12 December 2025
Unprompted review
Rated 5 out of 5 stars

Fast response, fantastic job

Phoned late Monday and they came out first thing Tuesday (was happy to wait) and tje guy who came out was fantastic, knew exactly what he was doing and got everything unblocked and cleaned up pronto. Would 100% use them again!

3 December 2025
Rated 5 out of 5 stars

Drain inspection

Mersey Rod came out to my home for a drain inspection. The guys were on time, showed me everything they could see, and provided a reasonable quote for the repairs needed. I will definitely be using them again when I’m ready for the work to be done.

3 November 2025
Unprompted review
Rated 5 out of 5 stars

Reassurance from survey for rodent issues

I had a basic cctv drains survey due to rodent issues. Communication was good and personable. Andy the technician kept me informed throughout and was genuinely interested in the issues I was having. It was helpful to know there were no cracks in the pipes and to locate the position of hidden drain.

26 November 2025
Rated 5 out of 5 stars

These are great

These are great. Got an appointment straight away and the woman in the office was lovely and helpful. The surveyors came on time and are really nice to deal with too. Knew what they were doing and diagnosed the issues straight away. Couldn’t fault them and 100% recommend them to you.

26 November 2025
Unprompted review

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