Mersey Rod - Drain Unblocking, Surveying and Repairs Reviews 

2,017
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 210 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the prompt response times and efficient service when dealing with urgent plumbing issues, noting that technicians arrive quickly and resolve problems effectively. Consumers often mention that the staff are extremely polite, helpful, and take the time to clean up thoroughly after completing the work. Some reviewers were not happy with the pricing, mentioning that costs have increased over time or that certain services can be rather expensive. A few people also pointed out occasional issues, such as wanting a written report or experiencing communication delays.

What people talk about most

Service

Users describe positive interactions with service, highlighting prompt responses and efficient block... See more

Staff

Reviewers mention positive feedback about staff, highlighting that team members are consistently polite,... See more

Response time

Customers consistently note positive experiences with response_time, highlighting prompt phone pickups and... See more

Price

People report high satisfaction with the reasonable price and clear upfront quotes without hidden costs.... See more

Customer service

Customers had positive experiences with customer_service, consistently praising the helpful, honest, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Called over an outside manhole cover beginning to overflow, from call to problem solved must have been less than 2 hours. Lad who came out was friendly, helpful and offered advice on how to avoid... See more

Rated 5 out of 5 stars

The operative, Justin, arrived within the given time slot. He was pleasant and worked efficiently to clear the drain. He ran a camera check and gave me his opinion what had caused the back-up/blockage... See more

Rated 5 out of 5 stars

Messaged last night about a leak in our soil pipe, emailed back by 8:30am this morning, appointment made and they came, fixed the problem and were gone by midday. Explained that it was an issue with t... See more

Rated 5 out of 5 stars

Becky was very pleasant and easy to talk to, she arranged the survey very quickly. On the day the engineer, Andy, rang me to let me know when he was on his way which was within the agreed time frame.... See more


Company details

  1. Drainage Service
  2. Construction Company
  3. Sewage Disposal Service

Written by the company

We are a drainage company that operates across the North West, including Liverpool, Manchester, The Wirral and Cheshire. Our services include drain unblocking, drain repairs/construction and drain surveying. We are your local, family-run drainage company and are always happy to help solve any of your drainage needs. As a drainage company we take pride in the work we do, this is reflected in our warranty and seen in our reviews. Contact us now for more information on how we can solve your drainage problems.

#1 Drain Unblocker Company

Fixed price, low-cost drain services are what we do best

Fixed price, low-cost drain services are what we do best
Mersey rod is a specialist drainage unblocking company in Liverpool which offers low-cost & reliable drain services. Call us!"

Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(2,017)

207 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service! Someone was able to come out the next day, to look at our blocked drain. Which they successfully did. Great communication throughout and I wouldn't hesitate to use again and recommend! Many thanks Helen and Paul

22 April 2026
Unprompted review
Rated 5 out of 5 stars

The engineer arrived at the stated time…

The engineer arrived at the stated time and immediately went to work to determine what the problem was. He then efficiently dealt with the issue and used CCTV to explain the problem, remedy and to reassure that the work was completed.
A truly efficient and professional service.

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Called early in the morning and they arrived within a few hours.
Staff very polite and managed to sort the problem.

Would recommend and use again if required.

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant

Brilliant , came out as soon as possible to fix blocked waste drain.
Very professional , and got the job done quickly.

20 April 2026
Rated 5 out of 5 stars

Speedy response

Dave cleared the blockage from the drain leading to our downstairs toilet, and did a camera search to ensure that there was nothing too serious happening underground. He was very polite and knowledgeable, as was Becky when I first contacted Merseyrod. Very impressive same-day service - barely four hours from phone call to issue resolved.

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent staff

The member of staff was polite and took the time to explain what the problem was. I am very impressed with all the staff and I have asked for a quote for some work on my drain. All the staff have gained my trust.

3 April 2026
Rated 5 out of 5 stars

Fast and professional

Rang one day and booked in for the next day, it was only for a survey but far quicker than expected. The report was received within a couple of days and it provides plenty of detail so we can get our extension work started. I wouldn't hesitate to recommend Mersey Rod, they are professional and efficient service providers.

10 April 2026
Rated 5 out of 5 stars

Highly recommend

Highly recommend. Very efficient booking system - was given a 4hr time slot the next day (which was absolutely fine for the issue I called about) and given an upfront cost which was very reasonable.

Engineer called when he was 20 minutes away which was great. Problem fixed quickly and price as quoted. Thanks so much!

11 April 2026
Rated 5 out of 5 stars

Absolutely great from beginning to end

Absolutely great from beginning to end, would highly recommend them, I needed to locate a drain that was buried under my garage floor as had already wasted time digging thru concrete with no luck, they came out within a day or so, Andy did a great job and found the drain quickly, also gave me some advice around the job I was having done, great value for money too. Thanks for the quick response and I’d defo use you again.

9 April 2026
Rated 5 out of 5 stars

Very fast service

Very fast service, brilliant service from Alan who looked at everything to resolve the issue, eventually identifying it and allowing it to be resolved

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

We didn’t dare to think they might come out on Good Friday but 20 minutes after our call for help, Justin was here and had the job sorted in no time. He also gave us some good advice and all this while staying calm and friendly. Would recommend Mersey Rod to anyone with a drain problem.

3 April 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look