Mercylion Reviews 

67
•
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the seamless installation process, noting that the devices fit perfectly like original factory equipment and offer impressively clear video quality. Additionally, buyers deeply appreciate the highly responsive and helpful customer support team alongside fast shipping services that ensure exceptionally timely delivery. Some reviewers were not happy with certain aspects, mentioning occasional installation difficulties and minor practical issues with excessive cable lengths or housing fit. Consumers also noted that certain device settings felt overly basic and plastic casing components could occasionally prove difficult to remove during setup.

What people talk about most

Product

People report high satisfaction with the product, frequently praising the excellent video clarity, seamless... See more

Customer service

Consumers find customer service to be positive, highlighting responsive and professional representatives who... See more

User experience

Users describe positive interactions with user experience, highlighting seamless setup processes, simple... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently expressing satisfaction with fast... See more

Quality

Customers consistently note positive experiences with quality, highlighting the clear video feed, well-made... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've ordered a G59-2 Dashcam 4K front / 2k rear from Mercylion for my VW Touran (2024) After confirming with Mercylion with photos of my rain sensor the Dashcams arrived rather fast within a week... See more

Company replied

Rated 5 out of 5 stars

I first tried to install a FitcamX on my 2026 Toyota Sienna, but the cam cover didn't fit at all. I finally realized that one of the locking clips wasn't in the same place as the Sienna one. I then r... See more

Company replied

Rated 5 out of 5 stars

Installation was super easy, and the fit in my Audi Q8 E-tron looks completely factory. The app connection is fast and reliable, making video downloads effortless. Their customer service is very he... See more

Rated 5 out of 5 stars

The Mercilion G137 was a pleasant surprise: the whole installation took around 10 minutes, with most of the time spent reinstalling the protective cover. The GPS module hides neatly in the same compar... See more

Company replied


Company details

  1. Auto Parts Store

Written by the company

Brand Story Origination Interest is the best enlightenment teacher. Murison, the founder of Mercylion, was born in 1978 in an ordinary working family. He had access to a variety of electronic products since childhood due to his family running into an auto repair business. And his childhood toys were auto parts. This made Murison interested in in-car electronics. In 1996, Murison successfully entered the college to study electronic science and technology. Motivation Love is the driving force of lifelong strive. In 2000, Murison graduated from college and joined HBC Company, which is engaged in the research, development and production of automobile reversing radar, as an engineering assistant. In HBC, Murison acquired a great deal of knowledge about automotive electronics and had a wide understanding of this industry. Murison's love for automotive electronics keeps him fighting for it, and his achievements in HBC have not stopped him there. Murison wanted to create his own company and develop high-quality products that can bring a good experience to car owners. In 2006, with the support of his family, Murison left HBC and set up his own company. During the start-up period, Murison invited his college classmates and high school alumni to conduct research and innovation in the field of automotive electronics. On the basis of the original reversing radar products, Murison developed a new generation, radar with camera. It can be understood as a reversing radar system that can realize image and video functions. This has laid a solid foundation for Murison's future brand road. Brand road In 2011, Murison led his technical partners officially entered the field of dash cameras. In the same year, he developed the first real dash camera and began to accept customer OEM production services. With the company's business gradually on the right track, Murison launched the new dash camera brand Mercylion. With considerable experience, solid technology, and stable and honest operation, Mercylion entered the global vision in 2016. Quality wins Quality is crucial. Continuing to provide high-quality products and services to customers around the world is Mercylion's operating principle. The quality mentioned here covers all aspects of brand development, including product quality, delivery quality, service quality, sales quality, and operational quality. Adhering to the brand concept of "Exploring a Better Lifestyle", Mercylion is committed to sharing the best automobile electronics with the world.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

67 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(67)

37 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

It’s working well

It’s working well. Nice panoramic view. The plastic didn’t come off and go back on real easy. Talk to Audi and see if they have a mirror that snaps off.

26 February 2026
Rated 3 out of 5 stars

An overall great camera but lacking key…

An overall great camera but lacking key elements. The product shipped very fast to the US and travelled through Amazon's shipping so it was here in just a couple days. The product was well packaged and the build quality and cameras used were high quality. However I found some key elements that make this camera inferior to the likes of Pelsee and Wolfbox. First, the settings are very simple, and the functions don't expand beyond a basic dash cam. For the price, the competition has Blind Spot Detection and ADAS. Despite STARVIS2 sensors the rear is noticeably lower quality than the front and does suffer from orbs and glare, though less than most. The mirror itself could stand to be more reflective as a standalone mirror to be safer. I live in a very cold climate and the mirror visibly glitches and struggles on boot up when in low temps, its only done this one other time while driving which required me to restart the unit.

Lastly, is support. The Mercylion customer support did answer quickly and offered a fraction of the cost of the mirror refund, but would not allow a full return. They are also borderline spamming me by sending 4 requests to review the product.

Would I recommend this Mercylion dash cam? Despite being a great camera, I would consider it overpriced when compared to the competition.

2 February 2026
Mercylion logo

Reply from Mercylion

Dear customer, we have received your feedback regarding the excessive review requests. We sincerely apologize for any inconvenience this has caused you. We will adjust our settings and reduce the frequency of our review emails. Thank you again for your support, and we hope you have a wonderful day.

Rated 5 out of 5 stars

I first tried to install a FitcamX on…

I first tried to install a FitcamX on my 2026 Toyota Sienna, but the cam cover didn't fit at all. I finally realized that one of the locking clips wasn't in the same place as the Sienna one. I then returned it and ordered a Mercylion using their online picture to compare with my genuine cover. The locking clips were in the right place. I installed the dashcam, front and back, with no trouble. I use Luckycam App and am happy with everything.

22 January 2026
Mercylion logo

Reply from Mercylion

Dear customer,
We are glad that you are satisfied with our product. Thank you for your trust and support!

Rated 5 out of 5 stars

The Mercilion G137 was a pleasant…

The Mercilion G137 was a pleasant surprise: the whole installation took around 10 minutes, with most of the time spent reinstalling the protective cover. The GPS module hides neatly in the same compartment, avoiding any cable routing. The setup is simple, and the video quality is impressively clear.

23 January 2026
Mercylion logo

Reply from Mercylion

Dear customer,
Thanks for your trust and support. Hope our product will continue to serve you well.

Rated 4 out of 5 stars

This is a great product with one change

This is a great product, just one thing that I wish they had done. When the memory card gets full it starts beeping and drives you nuts. They should have done a first in first out so you don't have to pull the card and reformat the card.

21 January 2026
Mercylion logo

Reply from Mercylion

Dear customer,
Thank you for your valuable feedback. We will optimize our products in the future.
Thank you again for your support.

Rated 5 out of 5 stars

Fantastic communication from the time…

Fantastic communication from the time of order, until the unit was received. Followed up to make sure that I was going to receive exactly what I needed. Excellent customer service!

5 January 2026
Mercylion logo

Reply from Mercylion

Dear customer, thank you for your trust.
We wish you all the best!

Rated 5 out of 5 stars

Customer service reached out to me…

Customer service reached out to me personally on WhatsApp to ensure that the product will work with my vehicle!

31 December 2025
Mercylion logo

Reply from Mercylion

Dear customer, thanks for your support.
We hope our product will continue to serve you well!

Rated 1 out of 5 stars

I need you to refer technician here at…

I need you to refer technician here at Los Angeles USA to install for me and I am willing to pay for labor, because I been looking around and find nobody ca n do the job. If not then I am afraid I am going to request return and refund . Thank you

25 November 2025
Mercylion logo

Reply from Mercylion

Dear Customer,
We apologize for any difficulties you experienced with the product installation.
After receiving your feedback, we immediately sent you an installation video for the product via email.
Since we haven't received a reply from you, could you please let us know if you have completed the installation?
Please feel free to contact us if you need any assistance.
Thank you for your understanding and support.
Wishing you a Merry Christmas in advance!

Rated 5 out of 5 stars

Ordered a G59-2 Dashcam front and rear for VW

I've ordered a G59-2 Dashcam 4K front / 2k rear from Mercylion for my VW Touran (2024)
After confirming with Mercylion with photos of my rain sensor the Dashcams arrived rather fast within a week to switzerland. Installing the dashcam with the provided youtube videos was possible for me. The videos were easy to understand.
After installing the front dashcam, my car mechanic wired the cable for the read dashcam to the trunk, but unfortunately the cable was a little bit to short.
After contacting Mercylion's customer service they first offered me a longer cable for the rear dashcam, but since I spent quite a lot money on the car mechanic's work to wire the cable through the car, I asked if its possible to do a 50 cm custom extension cable. They forwarded my request to their team to evaluate if its possible to make such a custom cable and after a few days they confirmed, that it's possible and they would send me the extension cable free of charge. I must say I was impressed of the good customer service.
The dashcam works exactly as I expected it to work and the video feed is great. So being happy with the dashcams and the customer service i'll give Mercylion a 5-star rating. Thanks!

19 November 2025
Unprompted review
Mercylion logo

Reply from Mercylion

Dear customer, it is glad to help you.Thanks again for your trust.

Rated 5 out of 5 stars

A32- Best OEM looking Dash Cam for Audi

Installation was super easy, and the fit in my Audi Q8 E-tron looks completely factory.
The app connection is fast and reliable, making video downloads effortless.
Their customer service is very helpful and responsive.
Absolutely worth every penny — hands down the best dash cam I’ve owned!

19 October 2025
Rated 5 out of 5 stars

My mercylion dash cam works great

My mercylion dash cam works great
I installed it in my 2023 mazda cx5 and you can't even notice it very well hidden and from out side of car with
Factory tint windows can't even see the camera lens. Has good pictures
Highly recommend it

29 August 2025
Rated 5 out of 5 stars

Dash cam for a Honda

I got a dash cam for a Honda and it came with the perfect mold under the rear view mirror. About 8 months into it something went wrong with the camera and would keep rebooting. I reached out to Mercylion and they were so helpful and after troubleshooting, they realized that the camera was faulty and they sent me a new camera. They really helped me out with the issue.

25 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Customer service and advice

So far, so good! Excellent customer service from the Mercylion team. They communicate well and have assisted me promptly with getting the right dashcam for my Audi, which is now on its way. I read all the excellent reviews on Trustpilot, except the 1 who clearly didn't read what EVERYONE else has said about Mercylion's products and service. The only 1 star review on the site...strange that! If Mercylion do what the review unfairly accuses them of, then I expect EVERYONE else who purchases from them would provide a 1 star review too, but no other.

7 September 2025
Unprompted review
Rated 4 out of 5 stars

Great customer service

I first considered purchasing a device from Mercylion in December 2024. I reached out with questions about the brand as it was new to me and I got a great response. I ended up making the purchase in Jan 2025 over CNY. I bought a full camera and display set for my motorbike.

It came as expected, exactly as shown on their site. I had to make a minor cabling adjustment to be able to install it on my bike and we were ready to go! The device worked well for a few weeks and then one component started malfunctioning and I reached out for support. I was met with a friendly approach and they offered to send a replacement straight away. The replacement component similarly lasted a few weeks and then malfunctioned. I reached out again and was met again with a friendly response and we agreed the device may have some defect. They took the device off their website so others couldn’t buy and send me a different model to try (again free). This one is working much better no issues!

Overall top notch company, minus 1 star for some hassle but I would recommend

28 August 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look