I’ve had them for years and I’ve been mostly satisfied. Of course I wish I could get faster speeds but I’m out in the boondocks so I’m thankful to be able to get reliable service at all. Let me be c... See more
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The internet service is the best I have had at this address. I haven't had anywhere near the problems I have had with the previous companies. But here is why it wasn't a 5 star, if you need customer s... See more
Company replied
Every time I call they help with the problem.
Change is hard for me and the mercury staff that helped get me hooked up and running were great. It has saved me money over what I was paying for AT&T.
Company details
About Mercury Fiber
Written by the company
From the Great Lakes shoreline to the heart of the Midwest, Mercury Fiber is connecting communities with ultra-fast, dependable fiber-optic internet that is built for today and ready for tomorrow. We believe reliable broadband is not just a luxury, it is a lifeline for work, education, healthcare, entertainment, and staying close to the people and things that matter most.
Our mission is to bring big-city speeds to small-town America, bridging the digital divide and opening new opportunities for the families, students, and businesses we serve. Whether you are a remote worker, a gamer, a streaming enthusiast, or a business owner relying on cloud-based tools, Mercury Fiber delivers the speed, stability, and customer care you deserve.
Where We Serve
We proudly offer service across Indiana, Kansas, Michigan, Ohio, and Missouri, focusing on small towns, rural neighborhoods, and growing suburban areas. From the welcoming main streets of communities like Knox, IN, to the lakeside charm of Marshall County, to neighborhoods surrounding our hometown of Topeka, KS, and across hardworking communities in Missouri and Ohio’s farm country, we are delivering next-generation fiber where it is needed most.
Why Choose Mercury Fiber
- No Data Caps - Stream, game, and work without limits, even with multiple devices online at once.
- Symmetrical Upload & Download Speeds - Perfect for video conferencing, large file transfers, and competitive gaming.
- Whole-Home Wi-Fi with Wi-Fi 6 - Strong, consistent coverage and advanced network security for every connected device.
- Local Customer Support - Friendly, knowledgeable team members based in the communities we serve.
- Free Standard Installation - Get connected quickly and professionally with no hidden setup fees.
Building Stronger Communities
Every Mercury Fiber installation is a step toward a stronger, more connected community. Our high-speed internet service helps:
- Students access online learning resources and virtual classrooms without buffering.
- Entrepreneurs grow their businesses, reach new markets, and serve customers efficiently.
- Families enjoy seamless streaming, gaming, and smart home connectivity.
- Rural and suburban economies thrive with modern digital infrastructure.
Ready for better internet? Start by checking availability, explore our current internet specials, and choose the plan that fits your needs, then we will handle the rest with fast, professional installation. Already a Mercury Fiber customer? Share your experience and help your neighbors discover the benefits of reliable, high-speed fiber internet.
Contact info
4.1
Great
173 reviews
Replied to 92% of negative reviews
Typically replies within 2 weeks
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the internet is dropping out speed ok…
the internet is dropping out speed ok but does not won't to load when on the cpu lose connection saying no internet reload .call service they work on it then it's good for 4 to 6 hours then it go's back to shit I'am looking in to a new service
1 February 2025
Always have A positive connection
Always have A positive connection. Except when it rains. Snow does not bother my connection.
4 March 2025
It buffers all the time
4 March 2025
We have had great coverage
We have had great coverage. In the times we do experience trouble, Mercury is quick to respond.
5 March 2025
Was no met at scheduled time
Was no met at scheduled time. Did not receive explanation for service issue and subsequently charged for a service call.
19 February 2025
as a business we have many day that we…
as a business we have many day that we can not dial long distance. We have scheduled a repair for three months and I get a text saying they will be here and it gets rescheduled. WE ARE STILL WAITING. I would give zero stars if that is a option.
3 March 2025
Even though you are a small company you…
Even though you are a small company you are always trying to improve.
2 March 2025
Internet capabilities vary.
When we first got the Internet last year, it was good. They said we were close to their tower & we had excellent coverage. Since then, we went from immediate connecting to 5-15 min. to get connected. We've had to call 4 or 5 times to fix connection problems. Not sure what happened.
2 January 2025
Happy customer
Mercury responded to any requests made during the installation process. So far after about 9 months of service there have been hardly any temporary interruptions of service
1 March 2025
Service is 5 Star...
no loss of power, service responds promptly and billing is no problem. really good to have perfect company service...previously had different companies through the years and always problems. five star please remain 5 star. thank you.
1 March 2025
Very easy to communicate with and…
Very easy to communicate with and service has been excellent. Mercury Broadband has an excellent team assembled
28 February 2025
Great Customer Service
If I need to call the office for questions or support, the Mercury team is always very helpful and timely in addressing questions.
1 March 2025
Going to fiber
I thought there would be a noticeable difference going to fiber but the only difference has been the price.
When the fiber went down it took them a couple of days to fix.
They will only take auto pay directly for your bank account.
23 July 2024
Great people in all encounters - focused on client success.
People and their focus on client success
15 February 2025
The customer service rep
The customer service rep. was able to help me & answered all my questions. Would recomend Mercury Broadband to all I know.
25 February 2025
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