Mercia Garden Products Reviews 

Good quality product, value for money, driver very pleasant and treated stock with respect

Safe delivery , delivery guy shared his knowledge of the product very much appreciated.

Delivery was on time and the delivery man was really helpful.
The instructions were clear and easy to follow definitely two people needed to erect as the parts were of good quality sturdy and quite heavy, everything went together really well only slight criticism is one of the door panels is slightly warped but it was one of the hottest days of the year we were working on the project.

The house itself is okay - the door is approx 40mm short of the actual opening so It’s not watertight by any stretch. I’m a modelmaker and have built many flat pack items before - this was badly cut with edges not meeting properly.
If we hadn’t allowed one day to build it as a surprise for my son I would have sent it back. But it was too late. Also the customer services is closed over the weekend so no help there either.

Rubbish construction - scratched windows and panels that dont fit- our joiner fixed at extra cost to us but will need to refit the windows and doors when the unscratched version comes- which adds even more cost! They really arent bothered.

The shed is one of worst things I have ever bought in my life - badly made - the wood is so flimsy and doesn't fit correctly. The instructions are useless.
It was delivered late
Overall I would hope that there other products are better QUALITY.

A well constructed shed for a great price. Clear assembly instructions and all parts were found to be present when build commenced.
Decided to upgrade the perspex windows and used some reclaimed greenhouse glass. Maybe that could be an option that could be included in future ?
All in all great delivery service and great product.

Knoledgeable ,helpful Profesional

Excellent service. Delivered on time no problems at all. Relatively easy assembling the summer house. Very good quality. Very pleased all round

Although the product is aesthetically pleasing and currently functions well, the assembly process was excessively difficult due to poor instructions and numerous parts, making it a purchase I would not repeat.

customer srvice were good but changing delivery time at short notice didsnt help

overall the greenhouse is ok only now ! After improvements .....the issue is the roof simply is not strong enough so I had to get a joiner to reinforce with a 4inch roof beam and 3 inch on the sides to support roof and strengthen because the frame and technique of putting the roof together is simply poor ,next time I will just build my own which I now wish I had done from the start

Purchased the shed in April for delivery in May. What absolute rubbish ! The larch laps are already splitting although it has had two coats of Cuprinol. Knots are popping out and the floor(if that’s what you would call compressed chipboard) is already sagging. It fits where it touches. I contacted customer services to complain about the quality when it arrived and she said that I could return it at my cost. This would have involved me hiring a haulage company. Don’t touch this company whatever you do, you’re only paying for trouble.

The shed had quite a few splits in the wood being nailed too close to edge of timbers , the windows in my opinion wasn’t very adequate being really thin and flimsy

The quality of the build of the shed is extremely poor. The shape of the door is terrible it does not have square cut top and bottom edges. The overall construction is frankly embarrassing whoever does the actual build work needs proper training. There must be no quality control in place whatsoever. Sadly this product does not warrant any praise in any way shape or form.

What went right? Product delivered damaged, staff have inadequate knowledge of product and can't order the right replacements for damaged parts. Rather than deal with a query, staff just delete correspondence without responding. No-one has test-built the product using the instructions as the screw lengths are not correct and lead to dangerous protrusions that dogs can hurt themselves on.

The shed is very poorly made! So many panels are split and the door doesn’t fit into the frame due to the tongue and groove not being fully in and it has been Nailed gunned in place incorrectly

We ordered a greenhouse in April and it was delivered this week and two builders came to erect it today but missing parts, damaged items we are left with a roofless doorless frame and the quality of the wood is disgraceful. We have tried to resolve and feel as if we are getting responses from an AI bot. We spoke to someone over the phone and she has given a dummy email address. This item cost over £2000 and have had our money all this time. We have now been told we have to wait another 3 weeks for the parts!! It’s almost autumn/winter. Ordered from Waltons website but it isnt a proper company as it all comes from Mercia Garden products. Dont be tempted - terrible experience and would not recommend.

The shed was delivered to the main road with no one even attempting to knock on the front door. The neighbours had to tell me it had arrived.
Then once I managed to get it in the garden to build it, I find the windows were missing. So straight away I made contact with the supplier, for it to take a further 9 days for them to be delivered with not much communication or apology in the mean time.
Then when the windows finally arrived we find they don't even fit correctly!
So we have to try and make an additional frame in the shed to be able to put them in.
The shed is full of not holes and not completely tight so will need to use silicone to seal all the holes.
The customer service is completely shocking! Not once did we receive an apology or anything offered as a way of compensation for all the inconvenience!
Will not be using supplier again.

Small Wood store - If I could leave zero stars I would
I would not purchase from this company again the customer service team are extremely unhelpful. the products I purchased were of very poor quality considering they cost £94 each . I had to repair both items and they as both came damaged . I had had to wait in from 7am on the morning till they suggested 7 pm for delivery . The item did come before mid day I believe . But the offer to return them would again be the same pick up timings . Which was not at all convenient as I had to take a day off work to wait in. When I reached out to the company they offered me £15.00 in total as compensation and that’s not £15.00 per item but full and final . No discussion no flexibility for poor quality items An Appalling company to deal with who sell shoddy quality items .