Everytime Im in the store there are stuck up sales people unwilling to sell and help the customer. Coming from a retail company myself I know what is expected and this is just neglect. They even openl... See more
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In September I have bought Pinapple silver color sneakers. Very comfy and nice shoes but, just 2 month of wearing them silver color is going off. I have sent email with photos to The Mercer brand,... See more
Company replied
So shit not even the pigs will roll around in it. Not only does it take what it felt like 7 eons, But I get a jacket which is so laughably dissimilar to the product I ordered, that I initially th... See more
The quality of the shoes is great, and they walk wonderfully. The cushioning of the shoe is exceptionally good. Suitable for wider feet and the sizes are normal. There are diverse options on the websi... See more
Company replied
Company details
Written by the company
Mercer Amsterdam is a high-end sneaker label, founded by Dutch designer Pim Dresen. Based in Amsterdam, the label focuses on luxury handcrafted footwear and accessories for men and women. Mercer Amsterdam was named after Mercer Street in New York City where Pim bought his first pair at age 10, the accompanying shield-logo represents the map of Amsterdam.
Contact info
Ferdinand Bolstraat 54, 1072 LL, Amsterdam, Netherlands
- SERVICE@MERCERAMSTERDAM.COM
- merceramsterdam.com
2.9
Average
812 reviews
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Reply from The Mercer Brand
Hi Maria,
Glad to hear that you are satisfied with our delivery time and that the shoes are to your liking. If you have any further questions or comments, please feel free to let us know. We hope you enjoy your new purchase.
Kind regards,
The Mercer Brand
Nice shoes !
Commande passée le lundi soir, reçu le mercredi midi ! Hyper rapide .
Attention les run pineapple taillent un peu grands
22 April 2024
Reply from The Mercer Brand
Hi,
We are happy to hear that you received your order so quickly. Our size recommendation serves as a guideline, and we cannot guarantee that it applies to everyone.
We appreciate your feedback and will be sure to take it into consideration. If there is anything else we can help you with, please let us know.
Kind Regards,
The Mercer Brand
Quick delivery and the shoes have a…
Quick delivery and the shoes have a really good fit! And they look amazing.
18 April 2024
Reply from The Mercer Brand
Hi Sanne,
Thank you for your feedback. We're thrilled to hear that you're pleased with the quick delivery and that the shoes fit well.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your support and hope you continue to enjoy your shoes.
Kind Regards,
The Mercer Brand
No delivery-money refunded without any explanation
I ordered some sneakers, got a confirmation, and two days later I got a mail from Paypal that the money had been refunded. Just like that, no explanation at all from your side. Moreover the sneakers I ordered are still available on your site... Strange way of online selling!!
10 April 2024
Reply from The Mercer Brand
Hi Inge,
We're sorry to hear that the order was cancelled without notification. Normally, we always inform our customers immediately, but it seems there was an oversight this time.
If the shoe is indeed still in stock on our webshop, the refund was likely due to a technical error rather than an issue with the stock itself.
We apologize for any inconvenience caused. If you'd still like to receive the items, you're welcome to place a new order.
If you have any further questions or need assistance, please don't hesitate to reach out.
Kind Regards,
The Mercer Brand
Reply from The Mercer Brand
Hi,
That's great to hear. We aim for prompt and reliable delivery, so we're glad we met your expectations. If you have any other feedback or questions, feel free to let us know. Thank you for choosing Mercer.
Kind Regards,
The Mercer Brand
Fantastic customer support by Mikki who…
Fantastic customer support by Mikki who helped me find a replacement for my previous pair of re-runs - however, I would say, the change of sizes (I am usually a 39, the 39 fit me perfectly) is really confusing. I was advised that size 38 should fit but I would say they are a bit big still. Also, very curious if Mercer have switched suppliers? I noticed as soon as I tried the new pair on that they were nowhere near as comfortable as my previous pair of the same trainers, which were one of my main reasons for loving the brand.
However, thank you again to Mikki for the helpful support
13 April 2024
Unprompted review
Reply from The Mercer Brand
Hi Beth,
Firstly, we're glad to hear that Mikki provided fantastic customer support and was able to assist you with finding a replacement pair.
Regarding the sizing confusion, we appreciate your feedback. We recently updated our sizing of the Re-Run which may cause the shoe to feel slightly different. We haven't switched suppliers, but there might be slight variations due to production or materials. Your comfort is important to us, and we'll take this feedback on board.
If you have any further questions or concerns, please don't hesitate to reach out.
Kind Regards,
The Mercer Brand
Reply from The Mercer Brand
Hi Laure,
We're glad to hear you're happy with your new items and hope you enjoy them. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Kind Regards,
The Mercer Brand
To Germany bad delivery and return service
The quality is good but unfortunately the shoes are small, although I normally wear a size 37. and also there is no free return,
I paid 15 euros for it. and also I got the shoes late.
9 April 2024
Reply from The Mercer Brand
Hi Faeze,
We're sorry to hear that the shoe size you received is not suitable, despite ordering your usual size. Our sizing advice serves as a general guideline, and we cannot guarantee its suitability for every individual. Nonetheless, we value your feedback and will certainly take it into account.
Unfortunately, delivery delays can arise due to unforeseen circumstances that are beyond our control.
Upon receipt of your return, we have a processing time of 7 business days. Subsequently, it may take a few additional business days for the refund to reflect in your account. Should you have any further inquiries, please do not hesitate to reach out.
Kind Regards,
The Mercer Brand
Reply from The Mercer Brand
Hi,
We're thrilled to hear that you're satisfied with our product and that the delivery was fast. We hope you enjoy your purchase and would be happy to hear if there is anything else we can help you with.
Kind Regards,
Team Mercer
Never got my order
Ordered shoes, but the day they should have arrived I got an notification from Klarna (so not from Mercer themself) that my order was returned or cancelled. I had to contact them myself about what went wrong. Turned out the shoes I ordered were not in stock after all, but when I ordered them it said there were 3 pairs in stock. Very weird and annoying.
29 March 2024
Reply from The Mercer Brand
Hi Floor,
I'm sorry to hear about the inconvenience you experienced with your order. I understand how disappointing it must have been to discover that the shoes you ordered were not in stock despite the initial indication that they were available.
We apologize for any confusion caused by the discrepancy in stock availability information. We strive to maintain accurate inventory records, but unfortunately, there are instances where discrepancies may occur due to factors such as concurrent purchases or system errors.
If there's anything we can do to assist you further or if you have any questions or concerns, please don't hesitate to reach out to us directly. We're here to help and ensure that your future experiences with us are more positive. Thank you for bringing this matter to our attention, and we appreciate your understanding.
Kind Regards,
The Mercer Brand
great experience
First time ordering from Mercer. The package was delivered very fast. the shoes feel very nice quality and look great!
25 March 2024
Reply from The Mercer Brand
Hi Trijntje,
Thank you for sharing your experience with us. We're delighted to hear that your first order with Mercer was a positive one.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your support and hope you continue to enjoy your Mercer shoes.
Kind Regards,
The Mercer Brand
Item still hasn’t arrived
Item still hasn’t arrived, have waited 9 days, it was supposed to be 3-5 days.
23 March 2024
Reply from The Mercer Brand
Hi,
I'm sorry to hear that your item hasn't arrived yet and that it's taking longer than expected. Shipping delays can occur for various reasons, and I understand your frustration with the extended wait time.
I recommend reaching out to our customer service team to inquire about the status of your package. They can be reached at service@merceramsterdam.com and will be happy to assist you.
Kind Regards,
The Mercer Brand
I haven't received my order.
22 March 2024
Reply from The Mercer Brand
Hi Juliet,
We're sorry to hear that you haven't received your order yet. Could you please provide your order number or any other relevant details to service@merceramsterdam.com? With this information, our customer service will be able to look into the status of your order and provide you with assistance on how to proceed.
Thank you for your patience, and we apologize for any inconvenience this may have caused.
Kind Regards,
The Mercer Brand
Reply from The Mercer Brand
Hi Gertjan,
Thank you for sharing your experience with us. We're happy to hear that you found the shoes perfect, and that you received the order quickly.
Kind Regards,
The Mercer Brand
Just like i expected them to be
First impression is definetely positive. Sneakers look great, nice design, colors exactly like you see on the website. Hopefuly they will be as comfortable as they are beautiful.
23 March 2024
Reply from The Mercer Brand
Hi Tanja,
We're delighted to hear about your positive first impression. It's fantastic to know that the design and colors of our sneakers match your expectations from the website. Comfort is important to us too, and we're confident that you'll find them just as comfortable as they are beautiful.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your support and hope you enjoy wearing your new sneakers!
Kind Regards,
The Mercer Brand
Sneakers are very comfortabel
Sneakers are very comfortabel, service and delivery time are super, thank you.
Hedwige
21 March 2024
Reply from The Mercer Brand
Hi Hedwig,
Providing comfort and excellent service to our customers is our top priority, and we're glad we could meet your expectations. We hope you enjoy your new purchase.
Kind Regards,
The Mercer Brand
Kind Regards,
The Mercer Brand
Shoes arrived really fast and I live in…
Shoes arrived really fast and I live in Australia on the West Side ! Nothing arrives fast here . Absolutely looove the design and fit is perfect. True to my regular size. Will definitely order again from Mercer ! So happy 😀
23 March 2024
Reply from The Mercer Brand
Hi Tamzin,
We're thrilled that your shoes arrived quickly, especially considering the fact that you live in Australia. In addition we are pleased to hear that the design of the shoe meets your expectations.
Thank you for choosing Mercer and if you ever need anything else or have any questions, please don't hesitate to reach out.
Kind Regards,
The Mercer Brand
Reply from The Mercer Brand
Hi Germaine,
Thank you for your kind words. We're thrilled to hear that you found the fitting of our product great and that you were satisfied with the fast delivery.
Kind Regards,
The Mercer Brand
Reply from The Mercer Brand
Hi,
Thank you for your feedback. We're delighted to hear that you had a positive experience with us. Ensuring timely delivery and offering high-quality products are top priorities for us, so we're thrilled that we could meet your expectations.
Kind Regards,
Team Mercer
I love my second pair of vegan…
I love my second pair of vegan pineapple Mercer shoes. A pair of green and a pair of gold. Both so nice and comfortable.
😑😑😑
15 March 2024
Reply from The Mercer Brand
Hi Bernadette,
It's wonderful to hear that you're enjoying your second pair of our Vegan Re-Run Pineapple shoes.
If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out. We're here to ensure you continue to have a great experience with our products. Thank you for your support, and we hope you continue to love wearing our shoes.
Kind Regards,
Team Mercer
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