Mercat Tours Reviews 18

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Tour Operator
  2. Cultural Tours Provider
  3. Sightseeing Tour Agency
  4. Tour Agency
  5. Travel Agency

Information provided by various external sources

Mercat Tours history walks and ghost tours, from Edinburgh's award-winning storytellers


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

18 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding tour guide

We had the best tour guide for Edinburgh Castle and Royal Mile on 3 4 25. We could not have had a better guide than Veni. She was very professional and informative. Definitely recommend her and her team.
Coula Georgiou

3 April 2025
Unprompted review
Rated 5 out of 5 stars

Hidden and Haunted tour

Our tour guide Shannon turned multiple historical and spooky facts into impressive and creepy stories. Her way of storytelling made the tour even creepier than it already was. Incredibly interesting and fun! Big shout out to Shannon for making it this exciting!

8 January 2025
Unprompted review
Rated 1 out of 5 stars

This place was absolutely rude and…

This place was absolutely rude and unprofessional. They get business frequently yet do not accommodate to tourists who have issues with wifi. We book an 2000hr tour but when we arrived, we were told it was a tour at 1830hrs. The confirmation email came through blank because of the lack of internet and so we had nothing to back our claims. The worker offered a tour for the following day but we would be leaving too early for any of tgeir tours and requested a refund. Their policies as they stated allowed refunds within 24hrs yet the manager, Jonathan, was very rude and unprofessional in denying us one. I am absolutely disappointed and would NEVER recommend anyone to this company ever again. Despicable!

26 July 2024
Unprompted review
Rated 1 out of 5 stars

Selling a cellar

Our guide, Fay, did a fine job, working with poor materials. The history lesson was great, but the vaults were little more underground storage and literally the least interesting cellars you are ever likely to experience. Most of the stories were conjecture about what might have happened down there-- maybe. Aside from a plastic skeleton, no bones, no bodies, no graves and most disappointing no scares. Apart from the price.

2 April 2024
Unprompted review
Rated 5 out of 5 stars

Tourleader on tour.

As a tourleader I have been to 6 different tours of the South Bridge valults and I have to say that the tour with Veni as a guide through the underground is far the best one of them all. You spend almost an hour underground (we went 9 meters deep to rock bottom. And got all the info about the story of the bridge and the people occupying the rooms. They also offer Ghost tours where there is more spooky storys about the people not getting out alive in the old days.
I can Only give Veni and the tours 5 stars here, But if I could give it 10 stars it would have gotten them.

31 August 2023
Unprompted review
Rated 5 out of 5 stars

Had a great tour

Had a great tour, Linda made the whole experience very entertaining and informative. I would highly recommend this tour!
Thanks Linda for your excellent story telling!

3 November 2022
Unprompted review
Rated 5 out of 5 stars

Had a great day out

Had a great day out on the ghostly tour with fantastic guide Mark. Lots of ghost stories. Highly recommended for something different to do in Edinburgh.

26 December 2021
Unprompted review
Rated 5 out of 5 stars

What an amazing experience

What an amazing experience! Our tour guide Sara was brilliant and sucked us all in with her stories, she fully committed to her role. We had a great time and the underground vaults are well worth doing!
A fantastic way to spend an hour in Edinburgh. We did it for a hen party and all the girls loved it.

3 October 2017
Unprompted review
Show reviews in all languages. (18 reviews)

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look