Mercato Reviews 218

Mercato charged me for multiple separate orders from 2024 and 2025 in 2026 — all months or years after the fact — with no advance notice. Their system had never marked these orders as complete, and rather than catching this internally, they let it sit until their billing system fired the charges automatically.

When I raised the issue, their Operations Manager personally refunded one charge and assured me it was resolved. Within days, multiple new charges hit my account.

I was forced to cancel my membership and had my card issuer block the merchant entirely. I received only a partial prorated refund on my annual subscription. When I pushed back on the additional charges, their response was essentially that the orders were fulfilled so the charges stand — with no acknowledgment that billing someone for orders placed 1-2 years prior is unacceptable practice.

If you use this service, audit your statements carefully. Charges can appear long after delivery with no warning.

December 3rd was a joke. All entrance ways were blocked. Back ups were everywhere. The police and Mercado did everything they could to make it a bad experience

Nothing works.Markets that use Mercato lose out because the "place order" button does not work and one has to redo the order over and over until giving up.I tried 4 times with 2 browsers. Ridiculous "help" bot has no solutions. Markets get cheated. Trying to cancel a membership is equally as frustrating. Good selection of markets. Disfunctional website.

This site is horrible! Nothing works properly in the webpage - abondoned order remain in cart without clear indication until checkout. I had to enter the delivery address 4 times because the site kept incorrectly capturing the address. There is no transparency on fees and costs. Despite entering the address 4 times the delivery address name was still incorrectly input as my name (the billing name) and when I called to adjust because the recipient lives in a large apartment building that would be confused by name on the delivery they told me their system could not update anything about the address - how in the hell is a delivery service unable to update something like a name on a delivery? Insane, bad service, scam energy. walk away.

Mercato originally offered Mercato "Green" membership- an annual fee of $96.00 for "Unlimited Free Delivery from Your Favorite Grocer" Two weeks ago they initiated an additional service charge as a percentage of an order even for customers enrolled in Mercato Green. In the meantime the same defective delivery service continues without marked improvement: Couriers delivering to the same wrong address with no way for the customer to contact them directly. Couriers only picking up part of an order for delivery with no redeliveru option or a much later delivery time when the incomplete order is reported; Couriers who cannot read apartment door numbers or letters and thus leave their packages at the wrong door in the right address. A quick conversations with any merchant will reveal their frustration with Mercato services. becuase all these issue reflect negatively on the merrchant.

• I placed a Thanksgiving catering order from The Tin Building via online site Mercato for pick up on Thursday, November 28th between 12 – 1pm
• I arrived for pick up and was given 5 sealed boxes.
• I arrived home and the main course (turkey) was missing from the order, and I was given only side dishes (mashed potatoes, mushrooms, etc.).
• I called and emailed the restaurant and Mercato at approximately 1:53pm on Thursday, November 28th.
• The manager, Luis, immediately called me and texted me and said he would have a turkey immediately delivered. Sofia Posada Blancafort, Operations Manager, at Mercato had a single task to coordinate delivery of the turkey and she couldn’t deliver. The turkey arrived almost 4 hours late.
• The turkey arrived at 5:30pm, after our guests have left.
• On Friday, November 29th, the restaurant agreed to refund 50% of the order or $447.63.
• December 2nd, I receive a refund from Mercato for $285.90.
• This still leaves a refund of $161.73 remaining.
• I keep receiving promises of the additional refund, but nothing has been credited.
• Sofia Posada Blancafort asked me not to call her cell phone and continued to give me the run around. I would never use Mercato again, and I recommend they hire an Operations Manager who is organized and solely focused on the customer experience.

Mercato is over charging everybody to use their platform when we use our mercato credits they don't give us the sale price that are advertised in the stores instead they charge us double which is wrong consumer affairs needs to be involved this is a government funded program to help people

Wow seeing these reviews, I’m not the only one dealing with terrible customer services from this company. It need to be shut down . I ordered from this app and my order was send to the wrong house and they refuse to give me my refund.

I have used Mercato since 2020. It has been excellent, but in the past few months the customer service seems to have declined.
If you need help during a live order, the help is excellent.
If there is a problem with you order after you receive it, the interface is clumsy: I reported one problem immediately, upon receipt. BUt when I discoverd two problems with items, I could not report those problems through the website ( It said, the [prior] issue was being addressed) I sentan email about the issue with photo documentation I never heard back, and I just wrote for the 3rd or 4th time -- This happened May 31.and Today is June 17.

This awful company refused to refund an order delivered to the wrong address.

After providing a receipt with total amount they added $10 for extra authorization?? This was in addition to service, fulfillment, delivery and tip fees!!
Don't use this service,,scam!!!

TERRIBLE.

I have a family member buried underneath the church venue in Mayfair - told i wasnt allowed to visit?

Why did you build a food and drink venue on top of a church crypt, and then DENY family members to visit?

Absolutely SHOCKING behaviour. I cant quite believe it

Awful delivery service!!! I gave them the benefit after they messed up another order. Now I have to fight to get my money back.

Mercato is easy to use and customer service is personable and efficient with helping to solve problems. I'll be shopping with Mercato again, they gave me the most positive and simple online shopping experience for picking up my groceries. If it wasn't for their service and payment options, I wouldn't have been able to eat on Christmas day. Thank you so much, Andrea. You helped me get a decent meal that I wasn't expecting to have.

Mercato repeatedly lied about the status of an order over the course of several hours. I know because I communicated with the delivery courier who told me a completely different story than what Mercato was trying to feed me.
Update: It is now the next day and Mercato still has not addressed this issue in any substantive way. I suggest that, if you have the option, you use some other service. I never have a problem with Instacart!
Final Update: Mercato unilaterally canceled the order. Atrocious service!

Scammers. False advertising. Do not purchase from this place. Trust me. Garbage. Peter Luger porterhouse pictures are fake, it's all bu-----t. Trust me do t waste your funds on scammers. Let them go under for scamming and false advertising.

Shady. They have a 30 day free trial for their “Mercato Green” membership, which you get charged up front for, but you are entitled to a refund if you cancel. I cancelled and the automated thing tells me that I have my membership until a year from now. Nowhere was there a mention of a refund.

I reached out to their customer service and they did issue a refund without hassle, but I find it very suspect that I had to reach out for a refund at all. This means that people who assume that they’ll get their money back (because of the “guarantee” on their website) won’t, and it also scams people who didn’t realize that they were entitled to a refund in the first place.

This used to be my favorite spot in West Chester but it has gone so far down hill. My penne vodka was $22, I asked to add chicken and was charged an extra $11 for it without being told that was the price. When I asked if it was a mistake because having a few pieces of chicken should not cost 50% of the meal even at the fanciest restaurant, the waiter was incredibly rude and hostile. I've never experienced such poor customer experience Not to mention The food was cold, the sauce was liquid and sour and the chicken they gave me was rubbery and a very small amount.

Was thankful that the grocery was delivered right up to my door and I didn't have to pay a cent....didn't get a y help from the city or govt before ,during and after the pandemic....thankful to MERCATO for the help....it just happened....today is tge first time i re eived free gro eries and got what I wanted ...just about 2 or 3 items were not available...that's fine ...non essential

I want to highly compliment Mercato’s customer support for the prompt, courteous and professional way they resolved a problem with my order.
An important item in my family’s order was substituted by the store without my permission. I reached out to customer support expecting to hear back in a day or two. Much to my surprise and delight, they got back to me within the hour and resolved my problem to my complete satisfaction. Additionally, the customer support representative, Abner Alaniz, was both friendly and efficient. Our family will happily continue to be Mercato customers going forward.