Perfect in almost every way despite issues due to the French "tour de France" that delayed the order on the delivery side (not Mephisto's fault by any mean.) Those shoes are so comfy and beautiful, wi... See more
Company replied
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One of the pairs of shoes I purchased is defective and the stiching is coming apart. I tried to contact the company using my login and contact, but their website gives errors. I tried to contact t... See more
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I had a great experience. The sales lady was knowledgeable and helpful, friendly and efficient. She’s a lady (perhaps close to 80) who ran up and down the spiral staircase leading to the basement stor... See more
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The shoes arrived very quickly, there were no issues with the delivery service (they called me before coming). The ankle boots are exactly as described on the website, very beautiful and I'm delighted... See more
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Company details
Information provided by various external sources
Bienvenue sur la boutique en ligne Mephisto shoes ✓ Livraison gratuite ✓ Retour offert ✓ Satisfait ou remboursé ✓ Paiement sécurisé. Chaussures Mephisto pour la femme et l'homme.
Contact info
France
- mephisto-shoes.com
4.2
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 78% of negative reviews
Typically replies within 1 week
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Poor quality sole and atrocious customer care
Bought a pair of mephisto LISANDRO in May 2020 and even with less-than-normal wear due to the lock-down, the soles of the shoes are almost flat (less than 6 months). This can be slippery when wet. I wrote to the company about the issue and the reply from mephisto was extremely poor & disappointing blaming the product "on the way I walk". This is extremely insulting to me. I have at least 6 pairs of mephisto from 2004 and never had issue with the soles. Otherwise this is a comfortable pair of shoes but unfortunately let down by the quality of the soles and customer care.
6 March 2021
Unprompted review
My pair of Mephistopheles spinnakers were defective and no recourse
My pair of Mephistopheles spinnaker had a problem with defective material in the heel. The material just crumbled and fell out of the shoes.
The shoes were a few years old, but light use.
I complained, but was told that unless I could show where they were bought, they would do nothing.
But I do not keep receipts of every purchase, so customer service just brushed me off.
I have bought perhaps 6 pairs, but no more
30 December 2020
Unprompted review
Reply from Mephisto Shoes
Hello,
We apologize for the inconvenience.
If you bought the shoes in one of our store, we invite you to get back to them.
Only them can find a solution in your problem.
Thank you for your understanding.
Have a good day !
Mephisto sizes not as before
I have bought several size 5 Mephisto shoes and they fitted perfectly. However their sizing is now different and my new size 5 air jet expensive Mephisto Sirina are definitely not a size 5. I contacted customer service to draw this to their attention to this but they dismissed my helpful comment. So beware, their sizing seems have got bigger. OK so it’s a different style but i have to wear thick socks and insoles and they’re still too big!
4 December 2020
Unprompted review
Reply from Mephisto Shoes
Hello,
We apologize for the inconvenience.
We advise you to consult our size guide to choose the size that suits you.
Thank you for your understanding.
Have a nice day .
Love these shoes (Helen sandal)
Love these shoes (Helen sandal). Coming into my third summer they still look brand new, both uppers and bottoms. Comfortable and stylish. Very pleased.
14 June 2020
Unprompted review
Conforme à la photo et un grand confort…
Conforme à la photo et un grand confort à l’utilisation !
10 June 2020
Unprompted review
Best delivery
26 May 2020
Unprompted review
Excellent quality comfortable good for…
Excellent quality comfortable good for the joints
The choice available in the Mephisto shops is very limited which makes one visit multiple shops to try and select. I visited 3 shops to get the shoe I liked.
27 January 2020
Unprompted review
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