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Rated 1 out of 5 stars

How on earth can anyone ever contact this company, when they don't accept emails containing hotmail.co.uk, btinternet.com, outlook.com, gmail.com, or msn.com? Why do you allow companies to promote men... See more

Rated 3 out of 5 stars

Update: It seems there was some glitch that made me keep receiving those messages that they could not process my voucher. All sorted now and product ordered with the £30 discount. The fact they... See more

Rated 1 out of 5 stars

Why do companies use this brand for supposed rewards for referrals. Tried it with world of books - person I referred got nothing and neither did I. Just tried with natures best and same experience.... See more

Rated 1 out of 5 stars

Why do retailers use them? whenever I come across the offer of a discount via mention me there’s a notice “Sorry, there's a delay processing your reward. We'll contact you by email.” so, they ge... See more

Company replied

Company details

  1. Software Company

Information provided by various external sources

The award-winning Mention Me platform powers referral marketing and customer retention programmes for 400+ leading brands around the world.


Contact info

2.0

Poor

TrustScore 2 out of 5

21 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

AO are losing sales using these Charlatans...

Update: It seems there was some glitch that made me keep receiving those messages that they could not process my voucher. All sorted now and product ordered with the £30 discount.

The fact they don't reply to negative reviews says it all, really. Trying to order a fridge freezer for my mum, from AO, using this scheme, and getting the "Sorry, there's a delay processing your reward" message. How would I be able to order if they will not release the £30 voucher code.

Going to give it up as s bad job and go elsewhere to make my purchase. Of AO wants to use these charlatan, then they don't deserve my custom.

12 April 2026
Unprompted review
Rated 1 out of 5 stars

Mention-me more like ‘Debacle-me’

Why do companies use this brand for supposed rewards for referrals. Tried it with world of books - person I referred got nothing and neither did I. Just tried with natures best and same experience. Mention-me always has a pathetic response that there is a delay and that delay never gets resolved - what a pile of junk!!

3 October 2025
Unprompted review
Rated 1 out of 5 stars

Refer on friend on LNER to get credit…

Refer on friend on LNER to get credit on both accounts. Friend travelled, they got a notification to say they had a reward, nothing showing on either accounts after travel. Just an info grabbing scam. Not impressed. Couldn't give zero stars

24 May 2025
Unprompted review
Rated 1 out of 5 stars

SCAM!!!!

Firstly TrustPilot need to introduce a 'zero' rating. Mention Me just seems like a data harvesting scam. £15 discount looks commonplace regardless of the vendor. DO NOT GIVE THEM ANY OF YOUR INFORMATION!!!!

10 January 2025
Unprompted review
Rated 1 out of 5 stars

How on earth can anyone ever contact…

How on earth can anyone ever contact this company, when they don't accept emails containing hotmail.co.uk, btinternet.com, outlook.com, gmail.com, or msn.com? Why do you allow companies to promote mention me friend referrals, then that offer is not fulfilled? It's not right. You should be checking the offer is eligible before allowing companies to promote friend referrals through yourselves. No one should be receiving 'your reward is delayed' messages when signing up.

4 March 2024
Unprompted review
Rated 1 out of 5 stars

Got a voucher through a referral

Got a voucher through a referral, voucher not known when i tried to use it, emailed mention me, asked if i could get a physucal card, they asked me if i entered it correctly, told them yes, their reply email the company they can not help me further. Really bad customer service, if any company offers mention me for referral dont even bother.

25 October 2023
Unprompted review
Mention Me logo

Reply from Mention Me

Hi Georgia,

We’re really sorry to hear you’ve had a bad experience. Please can you email support@mention-me.com with more details? We’ll get this resolved for you ASAP.

Rosie

Rated 1 out of 5 stars

Waste of time!

Tried to use Perfume Shop " Refer a friend" through mention me. What an absolute waste of time! I have absolutely no faith in this set up. Don't make promises, you can't honour!!!! Disgusted!

5 December 2023
Unprompted review
Mention Me logo

Reply from Mention Me

Hi Dean,

We’re really sorry to hear you’ve had a bad experience. Please can you email support@mention-me.com with more details? We’ll get this resolved for you ASAP.

Thanks,

Rosie

Rated 1 out of 5 stars

The offer of discount is a lie so they gain your data for profit

Why do retailers use them? whenever I come across the offer of a discount via mention me there’s a notice “Sorry, there's a delay processing your reward.

We'll contact you by email.”

so, they get our data, no email/discount ever and I mean I’ve never once received the discount and the retailer loses a sale! The definition of counter productive marketing!

25 November 2023
Unprompted review
Mention Me logo

Reply from Mention Me

Hi Duncan,

We’re really sorry to hear you’ve had a bad experience. Please can you email support@mention-me.com with more details? We’ll get this resolved for you ASAP.

Thanks,

Rosie

Rated 1 out of 5 stars

Is it another phishing scam?

Never received email with the promised 10 % discount from schuh

22 July 2023
Unprompted review
Mention Me logo

Reply from Mention Me

Hi Polly,

We’re really sorry to hear you’ve had a bad experience. Please can you email support@mention-me.com with more details? We’ll get this resolved for you ASAP.

Thanks,

Rosie

Rated 1 out of 5 stars

Mention Me just collects data and never…

Mention Me just collects data and never sends actual discount code to a referred person. After entering personal data, you receive the message "There was a problem, try again later". Tried with a few companies I shop with and it is just frustrating. Same result.

11 May 2023
Unprompted review
Rated 1 out of 5 stars

Check who offers best discount!!

Offered a mention me discount of 20% off Joules when logging in with mention me.
When I logged in direct to Joules website they were offering 60% off in sale.

1 April 2023
Unprompted review
Mention Me logo

Reply from Mention Me

Hi Jean,

I’m sorry to hear you were disappointed with your discount.

Joules were offering 60% off as one of their regular site-wide promotions, and you couldn’t use a referral discount code on top of this.

You can still use your discount code to get 20% off any full-priced items.

Best wishes,
Sophia

Rated 1 out of 5 stars

I completed a mention me referral using…

I completed a mention me referral using music magpie. The person I referred has completed their order and the £5 I was promised for the referral has been pending for months. After contacting customer services I am no closer to fixing this.

31 March 2023
Unprompted review
Mention Me logo

Reply from Mention Me

Hi,

I’m sorry to hear you’re still waiting for your referral reward.

Please can you email support@mention-me.com with the details of the issue so we can fix this for you?

Thanks,
Sophia

Rated 1 out of 5 stars

15%?

The header of the email reads: "Rapha – 15% off your first order". The body of the email reads: "Hi Here's 10% off your first order with Rapha."
Further down: "15% off your first order".

I put £562.50 worth of goods into my basket - was offered £13.50 discount...

13 September 2022
Unprompted review
Mention Me logo

Reply from Mention Me

Hi Teresa,

I'm sorry you've had a negative experience with us (and that it's taken so long for someone to see this review).

If this issue still hasn't been resolved, please email support@mention-me.com with more details so we can sort this out for you.

Best wishes,
Sophia

Rated 1 out of 5 stars

Dreadful spam machine!!

You don't get the promised discount and then everyone on your mailing list gets a message 'you can get a discount and so does your friend.' Absolutely ashamed and embarrassed that i signed up for the mention me discount. Trying very hard to get off their mailing list.

It's a gigantic spam machine and only failing companies will use mention me.

they'll go after each and every contact in your mailing list! vile lot.

22 February 2021
Unprompted review
Mention Me logo

Reply from Mention Me

Hi Percy,

We’re really sorry to hear you’ve had a bad experience with us. Please can you email support@mention-me.com with more details? We’ll get this resolved for you asap.

Thanks,
Sophia

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