Works fine
Works fine, but I expected something more than just standard online therapy.
2 September 2025
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Therapists seem rushed
Therapists seem rushed, and the platform lacks essential features like better scheduling tools. Disappointed.
12 January 2025
Reply from Mentalmatrix
Hello William,
Thank you for your feedback. We’re sorry to hear that your experience was less than satisfactory. We understand how important it is to have enough time with a therapist and access to efficient scheduling tools. Your comments highlight areas where we can improve, and we’ll work on enhancing both the platform’s features and the quality of the sessions. If you have any suggestions or further concerns, please don’t hesitate to reach out. We value your input as we strive to improve the service.
Mental Matrix
The one-on-one therapy sessions are…
The one-on-one therapy sessions are incredible, and my therapist is compassionate and understanding. Scheduling is so convenient too.
25 December 2024
My teenager son was comfortable with…
My teenager son was comfortable with the therapist, but their behavior changes were minimal. An average service.
4 December 2024
Reply from Mentalmatrix
Dear Emilia,
Thank you for your feedback. We’re glad to hear that your son felt comfortable with the therapist, but we understand that minimal changes in behavior can be disappointing. Every individual responds differently, and we’re committed to providing tailored strategies that can make a more significant impact. If you'd like to discuss further or explore different approaches to support your son’s progress, please feel free to reach out. We’re here to help!
Mental Matrix
The therapist was nice and…
The therapist was nice and professional, but our conversations felt surface-level at times, and I didn’t feel like I made as much progress as I had hoped. It was convenient to have the sessions online, and the price was reasonable, but I’m not sure I got the long-term support I needed.
19 September 2024
Reply from Mentalmatrix
Thank you for sharing your experience with us. We’re glad to hear that you found the therapist to be professional and appreciated the convenience of our online sessions. We’re sorry, however, that the depth of the conversations didn’t fully meet your expectations, and that you didn’t feel the progress was as substantial as you’d hoped.
Your feedback is invaluable, and we’d be happy to discuss ways to better support you in reaching your goals. Please feel free to reach out to us at info@mentalmatrix.uk—we’re here to help you find the long-term support you need.
Mental Matrix
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