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Menopause Care Reviews 

357
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 206 reviews, reviewers overwhelmingly had a great experience with this company. People frequently share that medical professionals listen carefully, provide unhurried and thorough consultations, and offer genuinely personalized advice that makes them feel truly supported during a challenging life stage. Consumers consistently appreciate the efficient booking process, the ease of arranging appointments, and the compassionate communication received from the helpful patient care team. However, some people mentioned that certain medication options had unexpected limitations or caused uncomfortable side effects during their treatment journey. A few reviewers noted restrictions regarding prescription plans or found that specific medical options did not fully match their dietary or personal requirements.

What people talk about most

Staff

Customers shared immense satisfaction with the staff, frequently highlighting that practitioners listened... See more

Service

People report high satisfaction with the service, highlighting that appointments are never rushed and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that online appointments are easy to... See more

User experience

Clients share positive opinions on user experience, highlighting how everything is easily laid out from... See more

Product

Reviewers highlight ambiguous aspects of product, as experiences with treatments vary greatly. Some consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A brilliant service that menopause care offer. The time for the appointment is brilliant as your story is listened to, and then a plan laid out (with back ups of things don’t quite go to plan!). Wor... See more

Company replied

Rated 5 out of 5 stars

Finally a doctor who listened, validated and even diagnosed other issues I'd been having for years. Not rushed, not trying to get extra money. If you're considering using Menopause Care I would defini... See more

Company replied

Rated 5 out of 5 stars

After an initial assessment I scheduled an appointment with one of the doctor specialists. I felt listened to with empathy at last. My GP did not support my request for HRT because of my age and... See more

Company replied

Rated 5 out of 5 stars

I could be more please with my appointment with Dr Nightingale. This was the best decision I’ve ever made concerning my health. Dr Nightingale Listened very carefully and also taught me a lot. I am so... See more


Company details

  1. Women's Health Clinic
  2. also in
  3. Doctor
  4. Local Medical Service
  5. Medical Center
  6. Medical Group
  7. Wellness Center

Written by the company

Founded by Dr Naomi Potter, co-author of award winning 'Menopausing' with Davina McCall. We are a team of Menopause Specialist Doctors passionate about providing evidence based, holistic perimenopause, PMS, weight management and menopause care. We see patients via both online appointments and we have a face to face in clinic in London locations, plus Sheffield, Glasgow, Colchester, Wilmslow and Durham. All our doctors are British Menopause Society registered. In addition to their expertise in treating menopause. In addition they have special interest in Histamine, POI, PMS, PMDD, Anxiety, Migraine, Breast cancer, Thyroid disease, nutrition, lifestyle, weight loss including GLP1 medication (Mounjaro, Wegovy Ozempic) all in relation to hormone changes. We use body identical hormone therapy as recommended as gold standard therapy by the British Menopause Society. We are CQC registered so you can be reassured we are practicing according to guidelines for safety and efficacy. You can be seen in the comfort of your own home without the need for a referral. After your consultation you can expect a prescription to be couriered to you at home and we then provide ongoing care as much as you require. We also offer allied serviced in the form of a dietitian, nutritionist CBT , hypnotherapy and sleep therapy. Please visit our website for more information as well as a free comprehensive guide to menopause.


Contact info

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Women's Health Clinic

Menopause, Perimenopause, PMS, Histamine, Weight Loss Injections

4.8

Excellent

TrustScore 5 out of 5

357 reviews

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This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

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4.8

All reviews

(357)

189 reviews in the last 12 months

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Rated 5 out of 5 stars

Outstanding service

Such a positive experience. It’s so lovely to speak to someone who genuinely understands and cares about the need to manage severe menopause symptoms. I’m always put at ease and feel supported with a caring and knowledgeable approach. Couldn’t speak more highly of this service.

19 May 2026
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Reply from Menopause Care

Thank you so much for your kind words. We are delighted to hear that you have felt understood, supported, and cared for throughout your journey with us. It means a great deal to know our team has helped you feel at ease, and we truly appreciate your recommendation and trust in our service.

Rated 5 out of 5 stars

Excellent

Excellent, individualised care where I was made to feel so at ease. I felt truly listened to. Staff were so helpful and knowledgable. I should have gone years ago but it wasn’t too late to start a treatment plan first me at 61.

8 May 2026
Unprompted review
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Reply from Menopause Care

Thank you for your lovely feedback. We are so pleased to hear that you felt listened to, supported, and at ease throughout your care. It is wonderful to know you now have a treatment plan in place, and we’re delighted we could help you on your journey.

Rated 5 out of 5 stars

Just fabulous

I have done a lot of research before making an appointment with this company and I have seen Dr Liz Andrews twice. She is amazing and really listens. I have had questions in between appointments too and they have been answered. Nothing seems to be too much trouble and although I am paying for the service I genuinely feel money is not at the core and Menopause Care genuinely want to help people. Special shout also to Samantha who keeps answering the phone whenever I ring with another query. She is always friendly, professional and helpful. I would absolutely recommend Menopause Care for anyone struggling. I believe they do payment plans too (although I just pay as I go).

18 May 2026
Unprompted review
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Reply from Menopause Care

Thank you so much for your wonderful feedback. We are delighted to hear that Dr Liz Andrews and Samantha have made you feel so supported throughout your journey. Your kind words mean a great deal to us, and we really appreciate your recommendation.

Rated 5 out of 5 stars

Amazing care

Amazing care. Understanding compassionate Doctors. Always feel listened to.

5 May 2026
Unprompted review
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Reply from Menopause Care

Thank you for your lovely feedback. We are so pleased to hear that you have felt listened to and supported by our team. Your kind words mean a great deal to us.

Rated 5 out of 5 stars

The service was really good

The service was really good, all the process of making an appointment and all communication was excellent. The Dr I saw was really approachable and helpful and spent a lot of time with me explaining everything we agreed.

18 May 2026
Unprompted review
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Reply from Menopause Care

Thank you for your kind feedback. We are so pleased to hear that you found the booking process and communication smooth and supportive throughout. It’s wonderful to know your doctor made you feel comfortable and took the time to explain everything clearly.

Rated 5 out of 5 stars

HIGHLY recommend!

Liz made me feel at ease instantly! It was the polar opposite experience to my GP, and I couldn’t be more grateful for that.
I HIGHLY recommend Menopause Care to any woman experiencing symptoms… it’s not something anyone should just have to “deal with”

24 April 2026
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Reply from Menopause Care

Thank you for your wonderful feedback. We are so pleased to hear that Dr Liz Andrew made you feel at ease and supported from the start. It means a lot to know your experience was so positive, and we truly appreciate your recommendation.

Rated 4 out of 5 stars

Very pleased with the support and…

Very pleased with the support and guidance I have received from Menopause Care. Dr Eloise Elphinstone is extremely knowledgeable. I would highly recommend.

1 May 2026
Unprompted review
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Reply from Menopause Care

Thank you for your kind feedback. We are delighted to hear that you’ve been pleased with the support and guidance you’ve received, and that Dr Eloise Elphinstone has been able to help. We truly appreciate your recommendation.

Rated 5 out of 5 stars

Dr Karen was great

Dr Karen was great. Very approachable and easy to speak with. She was kind and understanding. I would highly recommend her

7 May 2026
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Reply from Menopause Care

Thank you for your lovely feedback. We are so pleased to hear that Dr Karen Aitken made you feel comfortable and supported during your appointment. Your recommendation means a great deal to us.

Rated 5 out of 5 stars

Listened to and supported

After an initial assessment I scheduled an appointment with one of the doctor specialists.
I felt listened to with empathy at last. My GP did not support my request for HRT because of my age and didnt answer my questions when I challenged her opinion.
I have started my HRT treatment and I’m feeling better already.
My doctor understood exactly what I’d been going through and listened and supported me.
Menopause Care has been life changing for me.

27 April 2026
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Reply from Menopause Care

Thank you for sharing your experience. We are so pleased to hear that you felt listened to, supported, and understood throughout your care. It is wonderful to know that starting treatment has already made a positive difference, and we truly appreciate your kind words.

Rated 5 out of 5 stars

This has been a great experience

This has been a great experience, I always feel listened to, and the Dr's are extremely knowledgable and have great suggestions for any issues I am having at the time.
Would highly recommend to anyone struggling with Perimenopausal symptoms.

27 April 2026
Unprompted review
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Reply from Menopause Care

Thank you for your kind feedback. We are so pleased to hear you have felt listened to and supported throughout your care. It means a lot to know our doctors have been able to help, and we truly appreciate your recommendation.

Rated 5 out of 5 stars

How fabulous you can talk to Jane James

Oh my goodness what a fantastic idea having a discovery call for free but also a chance to have a mentoring call for £50.

This was perfect for me as I just wanted to ask some questions with somebody knowledgeable before I booked a consultation.

So because I’m a talker I decided to pay £50 so I could have a 30 minute mentoring call with the one and only Jane James 🙏🏼

Firstly can I say I made the appointment on the same day? I was struggling with my HRT journey not knowing what to do and being overwhelmed with it all

Secondly the zoom started and it was actually Jane James who I have followed for years on Instagram?

I’ve always loved JANE on her social Page as she has been so dedicated to helping women understand the HRT journey.

So you can imagine the squeal I had when I found out I was able to talk to her knowing her knowledge is phenomenal

JANE is so down to earth so easy to talk to and really helps in a way you feel really heard She’s such a beautiful soul.

I think offering a free discovery call for 15 minutes and also offering a mentor call for 30 minutes for £50 is such a brilliant idea !!

As all us women on this HRT journey sometimes feel overwhelmed when having to decide what to do and JANE just makes you feel heard seen and talks you through what your next step is …, which allowed me to then book an appointment?

I think what a fabulous service this is and JANE thank you for just being you.🙏🏼

30 April 2026
Unprompted review
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Reply from Menopause Care

Thank you so much for sharing such lovely feedback. We are delighted to hear that your call with Jane James felt so supportive and reassuring during what sounds like an overwhelming time. It is wonderful that you felt heard, understood, and able to take clear next steps after your conversation.

We really appreciate you taking the time to share your experience and are so pleased the mentoring service has been helpful for you.

Rated 5 out of 5 stars

My consultation with Dr Helen Fleet

I had a consultation with Dr Helen Fleet and she was so lovely. She listened to me and understood my issues. She also gave me some serious information about my pcos that I didn't know & I've done alot of research on pcos. She listened to what I wanted from the consultation and gave suggestions & we agreed on a plan. Within a short time my plan was emailed to me and my medication was on the way. I'm having my bloods done on Thursday in the hope of starting testosterone and I'm confident that this will also be as smooth. I've had such a hard time with my GP just to get the correct amount of patches to cover my dosage never mind not being given the correct medication to help me. I feel so much better now than things are getting sorted, I feel less stressed already.

21 April 2026
Unprompted review
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Reply from Menopause Care

Thank you so much for sharing your experience. We are really pleased to hear that Dr Helen Fleet took the time to listen, explain things clearly, and work with you to create a plan that feels right for you.
It’s wonderful to know things are now moving forward smoothly with your treatment and that you are already feeling less stressed and more supported. We’re glad we could help you get the care you need.

Rated 5 out of 5 stars

I feel myself again!

I saw Menopause Care Ltd doctor Alice Oldroyd for increasing my oestrogen dose to a level where it actually works and is absorbed to a therapeutic level. My brain fog and low energy levels were frightening at the time, and I was already on the highest dose of intradermal oestrogen the gp would prescribe. This was despite the low absorption level being demonstrated in blood tests as well.

At Menopause Care my concerns and thought process around this were listened and met with warmth and support, along with a thorough consultation and history taking.
It’s such a relief to meet a doctor/ service who will not just write you off and fixate about rigid guidelines, but understands and has the expertise, confidence and willingness to guide and help you. All whilst ensuring it’s safe and the process and levels are monitored.
Thanks to Menopause Care I feel like myself again, Good sleep has returned, am starting a new job soon and have energy to exercise again!
Needless to say, I highly recommend Menopause Care to anyone in any stage of their HRT-journey but especially if you are like me; you have hit a wall with your GP with the dose/ type of HRT you are on, and need support and reliable guidance with next steps.

11 March 2026
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Reply from Menopause Care

Thank you so much for sharing your experience in such detail. We are truly delighted to hear that you felt listened to and supported by Dr Alice Oldroyd, and that your concerns were taken seriously with a thorough, careful approach.

It’s wonderful to know you are feeling like yourself again, with improved sleep, energy, and confidence moving forward. We really appreciate your recommendation and are so pleased we could support you at this stage of your HRT journey.

Rated 5 out of 5 stars

Recommend!

Made my menopause journey… smoother than my own GP did!

3 February 2026
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Reply from Menopause Care

Thank you for your kind feedback. We are really pleased to hear you have felt supported through your menopause journey and that our care has made a positive difference for you. We truly appreciate your recommendation.

Rated 5 out of 5 stars

Highly Valuable Perimenopause Mentoring Experience

Having a mentoring session with Jane was so refreshing. She is warm, friendly and empathetic. Her experience and understanding of the changes that can occur during perimenopause really showed. It was so nice to connect with someone who had insight to just how extreme these changes can be and the effect they can have. I have mostly come up against the 'oh, yeah, me too', platitudes when i have tried to talk to others and not yet met anyone that really feels they don't recognise themselves with the decline in hormones.
She has a great knowledge and was able to make suggestions to help me out with moving forward.
Jane provides a safe space to disclose feelings and be vulnerable in. It is a valuable support resource that i would thoroughly recommend.

16 April 2026
Unprompted review
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Reply from Menopause Care

Thank you so much for sharing such thoughtful feedback. We are delighted to hear that your mentoring session with Jane felt supportive and reassuring. Perimenopause can be a very challenging and isolating time, so it means a great deal to know that Jane was able to provide understanding, practical guidance, and a safe space for you to talk openly. We truly appreciate your recommendation and are so pleased the session was valuable to you.

Rated 5 out of 5 stars

Menopause Care

I have been seeing Dr Eloise Elphinstone in Barnes for a while now. I have nothing but praise for my treatment. It has been a journey of trial and error but Dr Elphinstone addresses my symptoms with logic whilst expressing empathy, she has a very supportive manner. The company itself makes it easy to organise blood tests and repeat prescriptions which is really helpful.

8 April 2026
Unprompted review
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Reply from Menopause Care

Thank you for taking the time to share your experience. We are so pleased to hear that Dr Eloise Elphinstone has supported you so thoughtfully throughout your treatment journey. Finding the right approach can take time, and it’s wonderful to know you have felt both listened to and cared for along the way. We are also glad our wider team has helped make things like blood tests and repeat prescriptions straightforward and convenient.

Rated 5 out of 5 stars

Dr Rasoul was amazing

Dr Rasoul was amazing! She listened and understood exactly what my symptoms and issues are. She sent me a comprehensive clinical letter summarising the assessment and suggested treatment plan which also went to my GP.
Feeling validated and understood was fantastic. Highly recommend!

17 April 2026
Unprompted review
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Reply from Menopause Care

Thank you for your wonderful feedback. We are so pleased to hear that Dr Rasouli made you feel listened to, understood, and supported. It’s great to know you felt validated and had a clear treatment plan in place. We truly appreciate your recommendation.

Rated 5 out of 5 stars

Very Reassuring call with Jane

Had a free phone call today with Jane.
Was really reassuring to get some advice after 10 years of hrt as I have been told to stop using my HRT following an abnormality in a scan & left hanging for nearly 3 weeks.
She also explained about the hormones we have in our bodies which gave me a better understanding of what they do & how they work (something GPs don’t do).
I will now see what happens next week at the gp & if I need to see someone I will call Jane to book me in with the best individual.
Thank you Jane

23 April 2026
Unprompted review
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Reply from Menopause Care

Thank you for your kind feedback. We are so pleased Jane was able to offer reassurance and helpful advice when you needed it. It’s wonderful to hear the call gave you greater clarity and support at an uncertain time.

Rated 5 out of 5 stars

Excellent experience

Excellent experience. Would highly recommend. I have seen 2 female doctors - Dr Elphinstone & Dr Nightingale - who both took time to listen and properly understand (something I don’t take for granted after years of seeing different specialists for endometriosis.) They were both knowledgeable and informative, providing me with answers and ways to move fwd with my health. They were kind and reassuring throughout, emailed me post the appointments with further info having discussed issues with colleagues and medications and next steps were easy to arrange. This was a very positive experience and I would highly recommend the clinic.

13 April 2026
Unprompted review
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Reply from Menopause Care

Thank you for taking the time to share such detailed and thoughtful feedback. We are so pleased to hear that both Dr Elphinstone and Dr Nightingale provided you with the time, care, and understanding you deserve—especially given your previous experiences.

It is encouraging to know you felt listened to, supported, and well informed, and that you now have clear next steps in place for your health. Continuity, collaboration, and follow-up are all really important to us, so we’re glad this came through in your care.

We really appreciate your recommendation and look forward to continuing to support you.

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