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Review summary

Created with AI, based on recent reviews

Evaluating 76 reviews, reviewers overwhelmingly had a great experience with this company. Many customers are delighted with the exceptional quality of the photo restoration, noting that old, damaged, and faded pictures are brought back to life with incredible detail and vibrant colors. People frequently praise the artistic talent of the staff, highlighting their ability to capture subtle tones and make restored images look as if they were taken recently. The service is often described as prompt, professional, and caring, with excellent communication throughout the process. However, some customers also noted issues with the final product not meeting expectations, mentioning that some restorations did not accurately represent the original image or even arrived damaged. A few other people also felt that communication was lacking regarding what could be done with their photos, and some experienced problems with missing prints in their orders.

What people talk about most

Product

People report positive experiences with product, with many customers expressing satisfaction with the... See more

Quality

Users describe positive interactions with quality, with many reviewers expressing delight and satisfaction... See more

Service

Customers had positive experiences with service, often praising the quick and efficient reproduction... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, care, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the prompt, professional, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had our fathers and grandfathers military photos updated by Memory Cherish, who did an amazing job! The photos are beautiful and my whole family loves them. My dad was so happy to see the picture o... See more

Company replied

Rated 5 out of 5 stars

We have used Memory Cherish twice with amazing results each time. We had a grainy photo of our young family from a news article—barely recognizable—and they produced the most wonderful color photo for... See more

Company replied

Rated 5 out of 5 stars

The photo restoration was magnificent ! The final photo was beautiful - a perfect restoration of a 1900's picture which had a large crack and had several very small pieces which I had taped together b... See more

Company replied

Rated 5 out of 5 stars

They did a beautiful job restoring a photo my grandfather took many years ago. He won awards as an amateur photographer, and my sister had gotten a print made from a slide and sent it to me. Like an... See more

Company replied


Company details

  1. Art Restoration Service

Written by the company

MemoryCherish is the #1 photo restoration studio nationwide. We create stunning masterpieces out of your old photos that allow you to cherish & relive your memories for generations to come. You’ll be amazed at how great your memories will look on your wall after we work our magic!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

437 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 60% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Did a very great job and it was on time

31 July 2025
Unprompted review
MemoryCherish logo

Reply from MemoryCherish

Thank you for your kind words, Andrew! We’re so glad to hear you’re happy with the restoration results and that your order arrived on time.

We truly appreciate your trust in us and look forward to helping you again in the future!

Rated 5 out of 5 stars

Old School Customer Service and Quality

Their Old School Customer Service will bring you back to the good old days, when a company actually cared if you were pleased with their services. Their Prompt, professional, friendly correspondence is second to none. Don't waste your time by shopping around.

Their product is AMAZING…JUST BEYOND!!!!! Last Christmas I had 8 old torn, crumbling, faded, stained photos (from screenshots) transformed into 16X20 Museum Quality Prints that made grown men cry (all photos of their mothers from WAY back in the day) on Christmas morning.

I just had two more prints made, and they are on their way to me, now. FAST, packaged extremely well…I mean, I could go on and on. Try one…send them an old, destroyed photo just for fun and see what they can do.

4 August 2025
Unprompted review
MemoryCherish logo

Reply from MemoryCherish

Thank you so much for taking the time to share such a heartfelt review! We’re truly touched by your kind words about our “old school” service, that’s exactly the kind of care and attention we strive to provide every customer.

It means the world to hear how much joy your restored photos brought to your loved ones, especially knowing they held such deep sentimental value. Stories like yours are why we love what we do.

We’re thrilled you trusted us again for your latest prints, and we can’t wait for you to receive them. Thank you for your continued trust and for recommending us so generously. It’s customers like you who make our work so rewarding.

Rated 5 out of 5 stars

Found my fix

I had some pld photos of my wife from her modeling days that were pretty "aged". I sent one in and had it restored. It turned put really good and she loved it! Soooo I had 2 more restored for her. They turned out amazing! And she is very happy with them! I highly recommend having MemoryCherish help you with your photo's. You won't be disappointed

29 July 2025
Unprompted review
Rated 5 out of 5 stars

Ten Stars--Five Isn't Enough

This company has prompt, kind customer service. Restoring people's pictures isn't like rotating the tires on your car. People's memories are fragile things and must be handled gently. And that's what Memory Cherish does. I've had two photos restored, both of my recently deceased husband. Both photos brought him back to me and the day the photo was taken. The work the artists do is amazing and the results both thrilled me and made me cry. Their work is that important. I recommend MemoryCherish to everyone I meet. Thank you all.

21 July 2025
Unprompted review
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Reply from MemoryCherish

Thank you so much for your incredibly touching words, Candice! We’re truly honored to have played a small part in preserving such meaningful memories of your husband. Your message beautifully captures why we do what we do — because these photos are far more than just images; they hold stories, emotions, and moments that deserve to be treated with care and respect.

We’re so glad the restorations brought you comfort and connection, and we’re deeply grateful for your trust and recommendation. It means more than words can express.

With heartfelt thanks,
The MemoryCherish Team

Rated 5 out of 5 stars

Absolutely Amazing!!!

What is a good word to describe what I felt seeing the result for the first time.....Shock? Astonishment? I am beyond words to describe the results! Absolutely amazing. It's my husbands mother and her immediate family. I thought he was going to cry when he saw it. After the restoration, we saw things in the picture that we didn't notice before! We couldn't be happier with the results and wouldn't change a thing! Thank you so much! Worth every penny! If I could give 10 stars, I would!

13 July 2025
Unprompted review
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Reply from MemoryCherish

Wow — thank you so much for your incredibly kind words, Roberta! Reading your message truly gave us chills. It means the world to know the restoration had such an emotional impact, especially for your husband and his family. Moments like these are exactly why we do what we do.

We’re so honored to have helped bring those cherished details back to life, and we're beyond grateful for your trust. Thank you again for your heartfelt review — it truly means everything to us!

With gratitude,
The MemoryCherish Team

Rated 5 out of 5 stars

Our Mr. Texas as a one year old!The restoration of my photo that was…

The restoration of my photo that was 110 years old is remarkable!
I’m excited to share it with my family.
Highly recommend this great group of artists.
Leslie

15 July 2025
Unprompted review
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Reply from MemoryCherish

Thank you so much, Leslie! We’re thrilled you’re happy with the restoration—it’s an honor to bring such a treasured 110-year-old photo back to life. We hope your family loves it just as much as you do. Thank you for the recommendation and for trusting our team of artists! 🧡

Rated 5 out of 5 stars

I am absolutely blown away by the…

I am absolutely blown away by the results that the team at memorycherish were able to achieve with my photograph. The photo started as a wallet size picture taken in 1957 that was badly deteriorated. About three decades ago, my father had that blown up into a poster size picture. That picture, while done very well for the time was still pixelated and reflected all the damage that was in the original wallet size photo. My uncle and his cousins who are pictured in this photograph were brought brought back to life with the outstanding work that my artist did. The colorization of the photograph is incredible and the level of correction far surpassed my expectations. Showing this to my friends, they quickly gathered up all their old photos and immediately logged on to get their restoration work done as well. The price was incredibly reasonable for the value of the work that I received. I cannot recommend the team at memorycherish enough. Don’t wait any longer!

10 July 2025
Unprompted review
MemoryCherish logo

Reply from MemoryCherish

Thank you so much for this incredible review! We're truly honored to have played a part in preserving such a meaningful photo and bringing your family’s history back to life. It means everything to know the restoration exceeded your expectations and even inspired your friends to do the same. Your kind words and recommendation mean the world to us! 🧡

Rated 5 out of 5 stars

The photo was restored in exactly the…

The photo was restored in exactly the way I asked for, so very happy. Customer service was also great.

26 June 2025
Unprompted review
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Reply from MemoryCherish

Thank you so much for your kind words! We're thrilled to hear that the restoration turned out just the way you wanted and that you had a great experience with our team. It truly means a lot to us!

Rated 5 out of 5 stars

Pure perfection

Pure perfection! Aaaaaamazing! I could not possibly be any more happier with the results of my restored photos. I'd highly recommend MemoryCherish to anyone.

19 June 2025
Unprompted review
MemoryCherish logo

Reply from MemoryCherish

Thank you so much for your incredible review, Beverly! We're absolutely thrilled to hear that you're so happy with your restored photos. Knowing that we could bring your memories back to life with such impact means the world to us.

Thank you for recommending MemoryCherish. We're honored to have been part of preserving something so special for you!

Rated 5 out of 5 stars

Fantastic company that has old time…

Fantastic company that has old time values throughout the process including out of this world customer service.
Would recommend using this company

16 June 2025
Unprompted review
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Reply from MemoryCherish

Thank you so much for your kind words, Dianne! We're truly honored by your praise and especially proud that our commitment to old-fashioned values and exceptional customer service stood out to you.

Your recommendation means the world to us, and we look forward to helping you again whenever you need us.

Rated 1 out of 5 stars

Terrible Experience

Highly disappointed !!! This company doesn’t deliver what they advertise There was no communication about what could be done with my photos. The end results were terrible. They kept referring to their experts, I refer to them as slackers. Save your money I will never use this business again. They really ripped me off.

12 June 2025
Unprompted review
Rated 1 out of 5 stars

Highly disappointed !!

Highly disappointed !!! This company doesn’t deliver what they promise. First they took my money before ever looking at my photos. There was no communication about what could be done with my photos. The end results were no better than my neighbor could do on photoshop. They kept referring to their experts, I refer to them as slackers. Save your money , I will never use this business again. They really ripped me off .

8 June 2025
Unprompted review
Rated 5 out of 5 stars

Picture in Black and White put into color Picture was 75 Yrs Old

From the time i submitted my picture for restoration from Black and White to color the customer service was beyond my expectation. I Was provided with the picture for my approval....of which I was more than Satisfied with.

4 June 2025
Unprompted review
MemoryCherish logo

Reply from MemoryCherish

Thank you so much for your kind words, Heidi! We're thrilled to hear that you were more than satisfied with your restored photo and that our customer service exceeded your expectations.

It was a pleasure working on your image, and we're grateful you trusted us with such a meaningful piece.

If you ever need anything else, we're here for you!

Rated 5 out of 5 stars

Magnificent restoration coupled with outstanding service

I submitted a badly damaged 1869 photo and within a few days received a truly exceptional restoration. There were cracks and gaps in each of the 7 ancestors, all meticulously restored. Even details on my great great grandmother's purse were addressed. My brother had previously restored a photo of our grandfather. He is an artist who has also taught painting and printmaking classes for decades. He was totally amazed and estimated it would have taken him a week to do a comparable restoration. The quality of the craftsmanship was matched by the exceptionally attentive service. There was an opportunity to review the restoration and fix minor details that went very smoothly with emails going back and forth within hours. We are now shuffling through other photos to send for restoration.

8 May 2025
Unprompted review
MemoryCherish logo

Reply from MemoryCherish

Thank you so much for this incredibly thoughtful and detailed review, Robert! It means the world to us to hear how deeply you and your family connected with the restoration, especially given the age and damage to the original 1869 photo.

Our team puts great care into every detail, and we're honored that even your brother, with his artistic expertise, appreciated the craftsmanship.

We're also thrilled to hear that the service met your expectations, it’s always our goal to make the process as smooth and collaborative as possible. We can’t wait to see what photo you send us next!

Rated 5 out of 5 stars

True artistry on display!

MemoryCherish did an outstanding job restoring a completely faded color kindergarten portrait of my wife from the late 1950s. They were exceptionally accommodating when we requested a few revisions, as some of the colors needed fine-tuning due to the lack of reference photos. It’s clear that your complete satisfaction is their top priority. I’ve used their services before and will again—they have my highest recommendation for restoring any treasured photos.

1 May 2025
Unprompted review
MemoryCherish logo

Reply from MemoryCherish

Thank you so much for your thoughtful and generous review! We’re truly honored to have been entrusted with such a special portrait, and it means the world to hear that you’re happy with the final result.

Our team takes great pride in ensuring every detail is just right, especially when working with rare or faded originals.

We’re grateful for your continued trust and support, and we look forward to helping you preserve more cherished memories in the future!

Rated 1 out of 5 stars

I had two pictures that I wanted to be…

I had two pictures that I wanted to be restored. I sent them to Memorycherish and they did such a terrible job. They tried again and the results were even worse. Speaking to someone at Walgreens, she told me about photo groups on Facebook who edit and restore pictures absolutely free.

6 March 2025
Unprompted review
Rated 5 out of 5 stars

EXCELLENT JOB

I was so surprised to see how well the photo of me and my Dad that was taken in the year 1962 was made so clear and perfect. Excellent job!

15 April 2025
Unprompted review
MemoryCherish logo

Reply from MemoryCherish

Thank you so much for your kind words, Yvonne! We're thrilled to hear that the restoration of your photo from 1962 brought such joy.

It's always an honor to help preserve cherished memories like the one of you and your dad.

We’re grateful you trusted us with it!

Rated 1 out of 5 stars

Dreadful work

Dreadful. I chose a head artist to help with an old picture for my mother.
The pictures we got back were comical. It looks like my son did it. I am white British and in the picture I look asian. The colour pallet is completely off. I think the artist and I use the word very lightly was not having a good day. Total waste of money, unless you wish to change the origins of who you are. Looks comical and I hope my mother thinks it's funny that we all look Asian.

15 April 2025
Unprompted review
MemoryCherish logo

Reply from MemoryCherish

We’re truly sorry to hear you were disappointed with the restoration and that it didn’t meet your expectations. Your photo was especially faded, and many of the facial features were barely visible, which are the most crucial elements in any restoration. Our artist worked carefully to bring out as much detail as possible, but when the original is heavily worn, some interpretation is often required to rebuild missing features and tones.

We offered free revisions to make adjustments based on your feedback, but we completely respect that you chose not to proceed. As per your request, we also refunded you for the prints.

We know how important these photos are, and we’re always committed to doing our best to restore and preserve them with care. If there's ever anything we can do to make things right, we're here to help.

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