Melvin Hamilton Reviews 60

Reply from Melvin Hamilton

Feb 26, 2026

Thank you for your honest feedback and for sharing your experience.
We’re very pleased to hear that you’re happy with the shoes and that they met your expectations.
We’re sorry that the communication during the ordering and delivery process felt insufficient and caused stress, especially with a high-value order. We do offer customer support via email, WhatsApp, and telephone, and we usually respond to email inquiries within the same business day.
Your feedback is greatly appreciated and helps us continue improving our communication. Thank you for your trust, and we hope you enjoy your shoes for a long time.
Kind regards,
M&H Team

Reply from Melvin Hamilton

Feb 26, 2026

Dear Jim,

Thank you for your review. We’re sorry to hear this. The emails you mention are automated abandoned cart reminders and are not linked to an order or payment. Unfortunately, we cannot identify any order based on the information provided here to look into this.

Kind regards,
M&H Team

Reply from Melvin Hamilton

Feb 26, 2026

Dear Valentine,

Thank you for your review. We’re sorry to hear about your experience.

The order was cancelled due to an obvious pricing error, where an item with a value of 959 PLN was incorrectly listed at 157 PLN. In accordance with applicable law, we were entitled to cancel the order in such a case.

Regarding the refund, there were technical issues with the BLIK payment method. Once we received your IBAN details, the refund was immediately processed by bank transfer.

We regret the inconvenience and appreciate your understanding.

Kind regards,
M&H Team

Reply from Melvin Hamilton

Mar 4, 2026

Hi Liza,

Thank you for your review. We’re sorry to hear about your experience and the frustration this caused.

When we received your return, we contacted you regarding the condition of the shoes, as they appeared to show signs of wear. We also shared photos of the item as received.

We apologise that the case took longer than expected to resolve and that our communication was not sufficient during this time. We can confirm that the matter has now been resolved and that a refund has been issued.

Kind regards,
M&H Team

Reply from Melvin Hamilton

Feb 26, 2026

Dear Masha,

Thank you for taking the time to share your experience. We are very sorry to read about the situation you described and understand how frustrating this must have been.
However, we would like to clarify that the incident occurred at the Montabaur outlet, which was operated independently and is not part of our online shop or current customer service structure. Unfortunately, we therefore do not have access to the transaction or the internal processes of that outlet.
As a result, we are unable to investigate or resolve this matter from our side. We sincerely regret that you did not receive the support you expected at the time and apologise for the inconvenience caused.
Kind regards,
M&H Team

Reply from Melvin Hamilton

Feb 26, 2026

Thank you for your review.

We are sorry to read that you were so dissatisfied with your bag and with the service you received at the Montabaur outlet at the time. We fully understand how disappointing it is when a product shows defects after only a short period of use and you do not receive satisfactory support.

As previously communicated, complaints must generally be handled through the respective seller, as the statutory warranty claim lies with the retailer from whom the item was purchased. The outlet in Montabaur no longer exists.

Should you decide to purchase one of our products again in the future, we would be happy to recommend ordering directly through our official online shop. This allows us to guarantee you direct and prompt assistance from our own customer service team in case of any service matters.

Thank you for your feedback. We would be pleased to have the opportunity to convince you of our quality and service in the future.

Kind regards,
Your M&H Team

Reply from Melvin Hamilton

Mar 4, 2026

Beste Bo Penn,

Bedankt voor uw feedback.

Het spijt ons te horen dat u problemen heeft ervaren met uw bestelling. In gevallen waarin documentatie of bevestiging nodig is voor een retour of claim, kan de verwerking soms langer duren dan gebruikelijk. Wij doen altijd ons best om vragen en zorgen op een eerlijke en tijdige manier op te lossen.

Met vriendelijke groet,
M&H Team

Reply from Melvin Hamilton

Feb 26, 2026

Dear Ada,

We are sorry to read your comment.

Without your full name or order number, we are unfortunately unable to locate any correspondence or order in our system. Our customer service team answers all emails and is known for being very responsive.

It is possible that your purchase was made through one of our partner distributors. In that case, the customer service would be handled directly by them and not by our team.

We would be delighted to welcome you directly on our official online store for a future purchase, where you can benefit from direct assistance and the full Melvin & Hamilton experience.

Kind regards,
M&H Team

Reply from Melvin Hamilton

Feb 26, 2026

Dear Ed,

We are sorry to read about your experience.

Unfortunately, without a full name or order number, we are unable to locate any record of the situation described. We are therefore not in a position to verify the details of this case.

We would like to clarify that refunds are processed once returned items are received and correctly registered at our warehouse. In the rare event of a logistical error (such as an unintended replacement shipment), the situation is always handled in coordination with the customer until fully resolved.

Kind regards,
M&H Team