While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
We purchased a mattress, but within a week, we discovered it wasn’t suitable for our needs. The measurements were inaccurate, resulting in a gap between the mattress and the bed frame. Despite reaching out to customer service via email twice, we never received a response. Consequently, we have filed a fair trade application.
Never buy from them. Poor customer service and company policies. We purchased a bed through one of their resellers. We lost the remote to the bed frame. I asked if i could buy a replacement, and their answer was no! If you have the receipt they will give you "one" free remote, but they wont sell one to you. I guess they want you to buy a new frame.
Second, we called them numerous times and could never get ahold of someone. Finally I tried the chat and spoke to Mila. She said she was a manager, but anyone who cant help a customer is not a manager. Why would someone piss off a customer over a remote? We will never buy from them again. Any company that is this silly and creates poor policies that do not support good customer service is a company you should not buy from. I promise you this is just the tip of the poor service iceburg.
What happens if I break the remote they give me if I find the receipt. Well they only give one replacement which means after one replacement you are out of luck. That is crazy! Poor Poor customer service.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
