I did not want to have to do this.. since things were going well all these years. As a small business, our ability to function relies heavily on prompt and reliable payment processing. We are ext... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Can't create a account. Can't reset a pw if an account exists. Can't login to their website with or without Intuit id as they want me to sign in with Intuit. Zoom meetings with their does not conne... See more
Company replied
A mistake was made with the bank account number, which was quickly resolved by Sara V who straightened out the problem. Thanks so much for your excellent personal customer service.
Company replied
The AI chat bot BAD; Human service GREAT. The email Melio was not very well worded to guide me to what I needed to do. The AI chat bot was utterly useless until it finally gave me the option of con... See more
Company replied
Company details
- Business to Business Service
- Accounting Software Company
- Alternative Financial Service
- Money Transfer Service
- Non-Bank Financial Service
- Payment Service
Written by the company
Melio is a free vendor/bill payment tool that maximizes cash flow and minimizes busywork. Pay any vendor using bank transfer or debit card for free even if they only accept checks! You can also use your credit card where cards are not accepted to hold onto your cash longer and earn card rewards! Accounts Payable re-invented. Melio automatically syncs with your QuickBooks and even mails checks on your behalf to vendors so you don't need to cut checks anymore.
Contact info
18 West 18th Street, 8th Floor, 10011, New York, NY, United States
- (646) 665-4684
- info@meliopayments.com
- meliopayments.com
3.4
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Answered questions quickly and got it…
Answered questions quickly and got it done quickly!
23 October 2025
Unprompted review
Reply from Melio
Hi Morgan,
Thank you for your kind feedback! We're delighted to hear that your questions were answered promptly and everything was completed efficiently.
Best,
Team Melio
Reply from Melio
Hi Karen,
We truly appreciate your feedback! It’s wonderful to know that our team’s prompt service and solutions met your expectations. Thank you for choosing Melio!
Warm regards,
Team Melio
Chris turned it around
Was very frustrated and previous agent hung up on me on the chat, but Chris was very helpful and came up with some good ideas to resolve the situation.
22 October 2025
Unprompted review
Reply from Melio
Hi Craig,
Thank you for sharing your experience. We sincerely apologize for the frustration you faced earlier. Please note that our agents are unable to close chats prematurely. Occasional connection issues can cause a session to time out or appear unresponsive. We’re pleased that Chris was able to turn things around and provide helpful solutions. We’ll make sure your feedback is shared with our team to keep improving.
Warmly,
Team Melio
Thanks for the warning of fraudulent company
Thanks for the reviews.
Be sure to verify companies like this who defraud customers and hold onto deposits with their anonymous mall cops and little men in black or probably algorithms as the justification to shutting accounts and running off with money for an indefinite period. Many of them are recruited from retail on minimum wage. Like parking inspectors, most would be unemployable, they have found a niche, a sheltered workshop, in banks with absentee management who don't give a damn and shelter behind a thick wall of automated bots and flunkies.
More bad CEO hiding behind fake, glitzy adverting and lies.
I've found WISE to be good and so is Chase (after you go through a raging hassle for corporate accounts), but they do actually work and don't randomly kill accounts.
21 October 2025
Unprompted review
Reply from Melio
Hi Greta,
Thank you for sharing your feedback. We’re truly sorry to hear about your negative experience and understand how frustrating this situation must feel. This isn’t the experience we want for our customers, and we’d really appreciate the opportunity to look into what happened and make things right. If you’re open to it, please reach out to us at reviews@melio.com so our team can assist you directly.
We value your feedback and hope to restore your confidence in us.
Best,
Team Melio
Debbie was quick to respond and helped…
Debbie was quick to respond and helped me out! I appreciate the quick support and my issue was resolved.
21 October 2025
Unprompted review
Reply from Melio
Hi Rebecca,
Thanks for sharing your feedback! We're happy to hear that Debbie was able to assist you quickly and get your issue resolved!
Please don't hesitate to reach out if you need anything else.
All the best, Team Melio
Charged for a $25k payment that my vendor never received!
I sent a $25k payment to a contractor to start work on an investment property. The payment was supposed to be received the same day, but the next morning the contractor had still not received payment. When I went to login to my Melio account, I was notified that my account was suspended and I couldn't get access to check the transaction. One week later I'm writing this review and the payment has still not been received and I have a $25K charge. The worst part is no one from customer service has responded to any of my requests. I'm mainly writing this in hopes someone will respond to help resolve the issue.
14 October 2025
Unprompted review
Reply from Melio
Hi Justin,
We’re really sorry to hear about your experience, we understand how frustrating this must be.
We’d really like the chance to look into this and help get it resolved. When you have a moment, please reach out to us directly at reviews@melio.com.
Best regards,
The Melio Team
Debbie was patient and understanding…
Debbie was patient and understanding and most importantly got my issue resolved quickly
17 October 2025
Unprompted review
Reply from Melio
Hi Sonya,
Thank you for your kind words! We’re thrilled to hear that Debbie was able to resolve your issue quickly and provide such patient, understanding support.
We’ll be sure to share your feedback with the team!
All the best,
Team Melio
Bradys supported me with exactly the…
Bradys supported me with exactly the information I needed. The attitude was friendly and helpful. I am very grateful.
17 October 2025
Unprompted review
Reply from Melio
Hi Art,
Thank you for your wonderful feedback! We're so glad to hear that Brady was able to provide exactly the support you needed with a friendly and helpful attitude. We’ll be sure to pass along your kind words!
We truly appreciate you taking the time to share your experience, and we're here whenever you need us!
Best,
Team Melio
Awesome customer services reps!
The customer services reps in chat are excellent. They're very professional and efficient. They've been a huge help to me.
16 October 2025
Unprompted review
Reply from Melio
Hi Lana,
Thank you so much for your kind words! We're thrilled to hear that our chat support team has been helpful, professional, and efficient. Your feedback means a lot to us!
Best,
Team Melio
Bradys was great to work with
Bradys was great to work with! All my questions were answered quickly and professionally.
14 October 2025
Unprompted review
Reply from Melio
Hi there, thanks for sharing your feedback with us. It’s great to know our team was able to assist you quickly and professionally.
We'll be sure to pass this along to Brady's. Please don't hesitate to reach out if you have any more questions or concerns!
All the best, Team Melio
LIlli > da best!
Provided all the answers I needed in a clear manner, gave screenshots too so the info was crystal clear! She's one of the reasons why I love Melio!
8 October 2025
Unprompted review
Reply from Melio
Hi Lee, we’re glad to hear that you had a clear and helpful experience! Our goal is always to make things as easy to understand as possible.
We’ll be sure to share your kind words with the team—thank you for being part of the Melio community!
All the best, Team Melio
Debbie was great!
Debbie was able to help me quickly and efficiently. This is the most beneficial to help me stay as efficient as possible.
7 October 2025
Unprompted review
Reply from Melio
Hi Kari, thank you for sharing your feedback! We're happy to hear that Debbie was able to assist you quickly and help keep things running efficiently.
Please don't hesitate to reach out if you need anything else.
All the best, Team Melio
Quick and easy
Lili was super quick and solved my problem easily with no hassle. This is why my company uses Melio instead of Quickbooks. Super straightforward and easy to use.
6 October 2025
Unprompted review
Reply from Melio
Hi Zachary,
Thank you so much for the kind words! We're thrilled to hear that Lili was able to assist you quickly and efficiently. It’s great to know that Melio’s simplicity and ease of use are making a real difference for your company. We truly appreciate your support and trust in us.
Thanks again for your kind words and for taking the time to share your experience! Let us know if you need anything else. We're here for you!
Warm regards,
Team Melio
Once I got passed the automated system…
Once I got passed the automated system which was not helpful I had a very friendly and helpful associate named Connie who in a mater of a minute or 2 totally resolved my issue.
3 October 2025
Unprompted review
Reply from Melio
Hi Pat,
Thank you for your feedback! We're sorry to hear that the automated system wasn’t as helpful as it should be, but we're so glad Connie was able to turn things around quickly and provide the support you needed.
We’ll be sure to pass along your kind words to her. Your experience matters to us, and we’re always working to improve every part of it. Let us know if you need anything else. We're here for you!
Warm regards,
Team Melio
Responded in a timely manner and…
Debbie responded in a timely manner and resolved our issues, great support!
2 October 2025
Unprompted review
Reply from Melio
Hi Shan'a,
Thank you for the great feedback! We're glad Debbie was able to assist you quickly and resolve everything smoothly. We’ll be sure to pass along your kind words!
Warm regards,
Team Melio
Good communication and understanding of…
Good communication and understanding of the issue I was facing.
1 October 2025
Unprompted review
Reply from Melio
Hi Isaac, we're glad to hear this. Clear communication and understanding customer needs are top priorities for us.
Thank you for sharing your feedback!
All the best, Team Melio
Reply from Melio
Hi Deb, thank you for your kind words! We’re glad to hear you found the answers thorough and quick—it’s always our goal to provide helpful support. We appreciate you taking the time to share your experience.
All the best, Team Melio
Chris is great
Chris really helped, he was fast and gave me the exact info I needed. He really helped me out of a jam!
1 October 2025
Unprompted review
Reply from Melio
Hi Carter, we’re glad to hear Chris was able to provide quick and helpful support. We’ll be sure to share your kind words with him.
Thanks for taking the time to share your experience!
All the best, Team Melio
Lame and deceptive marketing
Was in a rush and clicked on the button to receive payment, and within seconds realized there was a fee, and I didn't need the payment now. Immediately contacted support but they couldn't help due to the "instant" nature of the payment.
Fee's in small print and one-click purchase is lame marketing if you ask me. Lessoned learned and it helped in my decision to switch to Melio for my company.
26 September 2025
Unprompted review
Reply from Melio
Hi Jason, thank you for sharing your experience. We understand how important it is to have full clarity before completing a transaction. The instant transfer feature is an optional service designed to move funds immediately, which is why the associated fee cannot be reversed once initiated.
Your feedback about visibility is valuable and has been shared with our team as we continue improving the experience.
All the best, Team Melio
Terrible Company
Terrible Company. We had a test transaction of $1.00 sent to a vendor. For whatever reason, the test transaction went through but Melio wasnt able to deduct the funds from our account.
Without notice, they held ALL of our funds from being sent to vendors as hostage in an effort to get us to call in and reimburse them for a single $1.
No big deal, ill reach out and get it resolved. NOPE. It takes 3 business day for them to release the hold until they secured their precious dollar. Keep in mind that they charge $75 for same-day ACH.
I have used melio for my business for years and they could not do me the courtesy of removing the hold in a timely manner over the cost of a fraction of a chicken nugget.
Stay away, your business is not valued.
24 September 2025
Unprompted review
Reply from Melio
Hi Matthew,
We understand how frustrating this situation has been and appreciate your patience.
After reviewing your account and interactions, we can confirm that this case has been escalated to the appropriate team, who are actively working on it.
We can assure you that our team is providing updates as progress is made and will continue to keep you informed until the matter is fully resolved.
All the best, Team Melio
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.