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Melbury&Appleton Reviews 

2,612
•
TrustScore 4.5 out of 5

4.6

Restaurants & Bars
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Review summary

Created with AI, based on recent reviews

Looking at 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, finding them delicious and authentic, with a wide range of unique and interesting items available. Many people appreciate the prompt and efficient delivery service, noting that orders arrive on time and are very well packaged, ensuring items are in perfect condition. The ordering process is also frequently highlighted as easy and straightforward, contributing to an overall positive shopping experience. However, some customers also noted issues with damaged products upon arrival, such as caved-in tins or broken biscuits, despite good packaging. A few other people also felt that the non-recyclable packing materials were a concern, and there were occasional complaints about delivery delays or a lack of notification for safe place deliveries. Additionally, some reviewers were dissatisfied with the quality of certain products, specifically mentioning a rancid taste in olive oil with a short best-before date.

What people talk about most

Product

Clients share positive opinions on product quality, with many praising items like Italian pasta, authentic... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting quick and... See more

Quality

Users describe positive interactions with quality, with many praising the delicious taste of products like... See more

Order

Customers had positive experiences with order, finding the process very straightforward and easy to complete.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The lemon marmalade is heaven in a jar. The bristots are a present. They look delicious. I hope I get one when they are open. Package arrived on time, well packed and excellent ongoing communicatio... See more

Rated 5 out of 5 stars

Nothing much to say. I ordered something; Melbury and Appleton shipped the correct product to me very quickly. The product was breakable, but was well packaged and the quality is superb. Have used... See more

Rated 5 out of 5 stars

The parcel was very well packaged (individual jars wrapped in bubble wrap). The marinara and puttanesca sauces were absolutely delicious. They also have a large selection of Mediterranean food. Easy... See more

Rated 5 out of 5 stars

Good website, easy to use, great range of unusual, quality products. Quick delivery, a happy repeat customer. Only one complaint and that is the non recyclable packing used to ensure products arrive i... See more

Company details

  1. Restaurants & Bars

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 14% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(2,612)

52 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Superb give it a go

Superb. Quick delivery. Easy to use system. Brilliant Italian treats. Wife wants to order everything now 😁. Will be a regular customer from now on.

10 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent product selection

Pleased that I could find chestnut puree and other ingredients I wanted in this store and very quick delivery so they arrived in time for a party.

9 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent products

Thank you these; Candied Clementine Segments in Dark Chocolate, Dark Chocolate Brazils (Beech's) chocolates, Dark Chocolate Ginger (Beech's) & Fig & Walnut Tortino are excellent. They have made great presents.
All arrived in time.

20 April 2025
Unprompted review
Rated 3 out of 5 stars

Order description

Never received email confirmation of my order so I was concerned my money had been taken with no order to come. It did come and am satisfied with product.

15 April 2025
Unprompted review

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