Melbourne Hookah Reviews 27

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

A genuine legend I've dealt with, returned all the way back for my urgent pickup, nice chat and even dropped me off to the mall. Got a Gladiator hookah and a bundle of other equipments, the hookah... See more

Rated 5 out of 5 stars

Great product, with great service and fast delivery. Very responsive and helpful suport with any questions I had. Verry happy all round. 😁

Rated 5 out of 5 stars

Finally, my Hookah arrived from Melbourne hookah shop, it’s all about the quality of the product which is fully satisfied. Hookah pipe and other accessories have high quality premium products. Ver... See more

Company replied

Rated 5 out of 5 stars

Absolutely love my Colorburst Hookah! The quality is top-notch — it looks even better in person and smokes incredibly smooth. I was unsure which design to go for, but Sam was super helpful and guided... See more

Company replied

Company details

  1. Hookah Store

Written by the company

Melbourne Hookah stands out as Australia’s premier destination for premium shisha products, offering a curated range of exclusive Russian, German, and modern hookahs you won’t find elsewhere. We combine deep industry expertise with genuine passion—hand-selecting every pipe, accessory, and flavour to guarantee top performance and style. Our local warehouse in Altona North means fast, reliable shipping Australia-wide and convenient pickup for Melbourne customers. We pride ourselves on knowledgeable, friendly service, transparent advice, and a genuine commitment to quality—helping you create memorable hookah experiences, every time. ⸻ What makes us unique? • Exclusive access to rare, high-end hookahs from around the world • Expert guidance from Australia’s leading shisha specialists • Fast shipping, local pickup, and responsive after-sales support • Only the best: each product is handpicked, tested, and quality-approved • Dedicated to elevating Australia’s hookah culture with style, safety, and service


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

27 reviews

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Rated 5 out of 5 stars

I bought my 3rd shisha kit NeoForge…

I bought my 3rd shisha kit NeoForge from Melbourne hookah. In a beautiful rose gold colour. It is the best shisha I ever bought, the quality is really high and price is reasonable. The staff gave me the complimentary flavours with the purchase.

3 March 2026
Unprompted review
Rated 5 out of 5 stars

it's quality and vibe in one deal

A genuine legend I've dealt with, returned all the way back for my urgent pickup, nice chat and even dropped me off to the mall.
Got a Gladiator hookah and a bundle of other equipments, the hookah itself is of great quality, easy to use, clean and amazing experience.
Great products, great deals, excellent people and good vibes.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Service was wonderful

Service was wonderful , found them online and called prompt service the man knows his quality products , bought a hookah and he head everything I needed to go with it.
Highly recommend Melbourne Hookah
Thank you!

23 January 2026
Unprompted review
Melbourne Hookah logo

Reply from Melbourne Hookah

Hi Sharon,

Thank you for the wonderful review. We really appreciate your support.
Glad we could help you choose the right hookah and ensure you had everything you needed for a complete setup.

Thank you again for recommending Melbourne Hookah.
— Melbourne Hookah

Rated 5 out of 5 stars

Swift

Fast, efficient and best prices going around. Will definitely use them again.

19 January 2026
Unprompted review
Melbourne Hookah logo

Reply from Melbourne Hookah

Hi Lakna,

Thank you for your kind feedback. We’re glad you had a smooth experience and found value in our pricing and service. We look forward to serving you again.

— Melbourne Hookah

Rated 5 out of 5 stars

The flavours at Melbourne Hookah are…

The flavours at Melbourne Hookah are authentic and great quality, easily some of the best I’ve tried. The staff are welcoming and provide very good customer service. Always a great experience.

18 January 2026
Unprompted review
Melbourne Hookah logo

Reply from Melbourne Hookah

Hi Rohit,

Thank you for the great feedback. We’re pleased to hear you enjoyed the quality and authenticity of our flavours, and that our service met your expectations. We appreciate your support and look forward to welcoming you again.

— Melbourne Hookah

Rated 5 out of 5 stars

Melbourne hookah on top🔥

Saw the hookah video on instagram and bought it. The quality of hookah was really awesome also the price is not high. Different different varities of hookah, different shapes, colors,metal nd even u can customize them. Have so many stuff for hookah.

23 December 2025
Unprompted review
Melbourne Hookah logo

Reply from Melbourne Hookah

Thank you so much for your amazing feedback! We’re really glad you discovered us through Instagram and that you’re happy with the quality, variety, and pricing of our hookahs. Customisation and choice are something we take a lot of pride in, so it’s great to hear that stood out for you.

Thanks again for your support, and we hope you enjoy many great sessions ahead!
— The Melbourne Hookah Team

Rated 5 out of 5 stars

Hookah Pipe

Finally, my Hookah arrived from Melbourne hookah shop, it’s all about the quality of the product which is fully satisfied. Hookah pipe and other accessories have high quality premium products.
Very easy to assemble and easy to clean after smoking lovely flavors, Big thanks to shop owner as his customer service was very good and he has knowledge of the product which he has explained while purchasing and delivery was fast and reliable to New Zealand.
Very satisfied.

11 December 2025
Unprompted review
Melbourne Hookah logo

Reply from Melbourne Hookah

Thank you very much, Barinder, for such a detailed and thoughtful review! We’re delighted to hear you’re satisfied with the quality, ease of use, and overall experience — especially with international delivery to New Zealand.

It was a pleasure helping you choose the right setup, and we truly appreciate your trust and support. Enjoy your hookah sessions, and feel free to reach out anytime.
— The Melbourne Hookah Team

Rated 5 out of 5 stars

Very affordable

Very affordable. And good variety of shisha flavour.

12 December 2025
Unprompted review
Melbourne Hookah logo

Reply from Melbourne Hookah

Thank you, Bharti! We’re really glad you found our pricing affordable and enjoyed the variety of shisha flavours we offer.

If you ever want recommendations based on your flavour preference (sweet, minty, icy, fruity, etc.), feel free to reach out anytime.

— The Melbourne Hookah Team

Rated 5 out of 5 stars

They got everything you need for a good…

They got everything you need for a good sheesha

5 December 2025
Unprompted review
Melbourne Hookah logo

Reply from Melbourne Hookah

Hi Sonia,

Thank you so much for your lovely review! We’re really glad to hear you found everything you needed for a great shisha session. We always aim to stock a wide range so our customers can enjoy a smooth and complete experience.

If you ever need recommendations or support, we’re always here to help.

Appreciate your support! 🙏😊

Rated 5 out of 5 stars

Great after sales service and excellent…

Great after sales service and excellent packaging.

29 November 2025
Unprompted review
Melbourne Hookah logo

Reply from Melbourne Hookah

Hi Edwin,

Thank you so much for your kind words! We’re really glad to hear you were happy with our after-sales service and the packaging. We always aim to make sure every customer feels supported even after their order arrives.

If you ever need anything else, we’re always here to help.

Appreciate your support! 🙏

Rated 5 out of 5 stars

I recently ordered from Melbourne…

I recently ordered from Melbourne Hookah and had an excellent experience. The team was prompt and efficient in sending out my order, and everything arrived exactly as expected. Great service and fast delivery—definitely recommend!

23 October 2025
Unprompted review
Melbourne Hookah logo

Reply from Melbourne Hookah

Hi Carlos,
Thank you so much for taking the time to share your experience! 🙏 We’re thrilled to hear your order arrived quickly and just as expected. Providing reliable service and smooth delivery is something we take pride in.

We really appreciate your recommendation and look forward to serving you again soon! 💨🔥
— Team Melbourne Hookah

Rated 5 out of 5 stars

I recently purchased some hookah…

I recently purchased some hookah accessories and flavours, and I’m really impressed with the quality. The accessories — including the hose, bowl, and charcoal burner — are all well-designed, durable, and easy to use. The setup feels smooth and hassle-free, even for long sessions.

3 November 2025
Unprompted review
Melbourne Hookah logo

Reply from Melbourne Hookah

Hi Karan,
Thank you for the great feedback! 🙌 We’re so glad to hear you’re enjoying the accessories and flavours. It’s awesome to know the setup feels smooth and effortless for your sessions—that’s exactly what we aim for! 💨🔥

We really appreciate your support and look forward to serving you again soon.
— Team Melbourne Hookah

Rated 5 out of 5 stars

Beautiful and original designs

Most beautiful hookahs I’ve seen with original designs. First time buying so the manager talked me through everything and made sure I had what I needed. He also came in on a public holiday to help me out. Quality product

26 September 2025
Unprompted review
Melbourne Hookah logo

Reply from Melbourne Hookah

Hi Erryn,

Thank you so much for your lovely words! 🌟 We’re thrilled you loved the designs and had a great first experience with us. It means a lot that you noticed the personal touch — we’re always happy to go the extra mile to make sure our customers get exactly what they need, even on a public holiday!

Enjoy your new hookah, and we look forward to seeing you again for your next upgrade. 💨🔥

— The Melbourne Hookah Team

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