Good casino Withdrawal is a bit of a pain and they charge you if you make a second withdrawal the same today. I would get your id verified quickly as otherwise after first couple of withdrawals is... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
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Great selection of games! 2 of my top ones did have a server error for couple of days but that seems to have been resolved now 🙂 extremely fast withdrawals (within 2 minutes) My go to casino at the... See more
Company replied
Absolutely fantastic customer service! Adele dealt with my problem so fast and efficiently she was amazing! There was another gentleman before Adele that was good too but we got cut off as I had to le... See more
Company replied
I’ve been playing Mega Riches for a long while now and have reviewed before 5* always! From customer service to extremely fast withdrawals it’s all just perfect 👌 I don’t always win of course but whe... See more
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Company details
About Mega Riches
Written by the company
Mega Riches is the new online casino licensed by the United Kingdom Gambling Commission with all the best jackpot slots on the market. Proud sponsors of West Bromwich Albion Football Club.
Contact info
3.2
Average
362 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Oscar was so polite and helpful sorted…
Oscar was so polite and helpful sorted all my problems out with a couple of emails very grateful to him
13 May 2026
Unprompted review
Reply from Mega Riches
Hi Marian,
We are pleased to hear that Oscar was able to assist you and resolve your concerns efficiently. Your kind words will be passed on to him.
If there's anything else you require, our Customer Support is available 24/7 via live chat and email.
Kind regards,
Team Megariches
Customer Service
Had a great interaction with the customer service Adriana. She is professional and the issue got resolved. Thank you
9 May 2026
Reply from Mega Riches
Hi Moyskie,
Thank you for your kind feedback!
We’re delighted to hear that you had a great experience with Adriana and that your issue was resolved professionally and efficiently. We’ll be sure to pass along your appreciation.
If you ever need any further assistance, we’re always here to help.
Kind regards,
Team Megariches
Erik was suck great help
Erik was suck great help. Brilliant customer service and well manners
8 May 2026
Reply from Mega Riches
Hi Saoirse,
Thank you for your kind words! We’re so pleased to hear that Erik provided such great help and delivered brilliant customer service.
We’ll be sure to pass along your feedback to him.
Thanks again for taking the time to share your experience and if you require any further assistance, our support team is available 24/7.
Kind regards,
Team Megariches
Adele from customer support was very…
Adele from customer support was very polite and understanding...any company would be lucky to have an employee like her
5 May 2026
Reply from Mega Riches
Hi Ald,
Thank you so much for your kind words!
We’re delighted to hear that Adele made such a positive impression with her polite and understanding support. Feedback like this truly means a lot, and we’ll be sure to pass it along to her.
If you ever need any assistance, we’re always here to help.
Kind regards,
Team Megariches
What keeps me from gambling is writing…
What keeps me from gambling is writing reviews on idiots like this these rob ppo destroy life’s please never yous this casino 👍
5 May 2026
Unprompted review
Reply from Mega Riches
Hi there,
We’re sorry to read your comments and understand that you’re feeling frustrated.
We take concerns like this very seriously and always aim to provide a fair and responsible gaming environment for all our players. If there’s a specific issue that led to this experience, we’d like the opportunity to look into it further.
As we were unable to locate your account with the information provided, we’ve requested a few additional details. Once we receive them, we’ll be happy to assist you further.
Kind regards,
Team Megariches
Reply from Mega Riches
Hey Stephanie,
We are very glad you found our customer service friendly. We strive to provide friendly and amazing support to every player.
If you need any further assistance, please reach out to us via email or chat and we will be happy to assist you further.
Kind Regards,
Team Megariches
Ridiculous casino
Ridiculous casino. All the time my account was verified until I tried to withdraw £800 today. And it’s happen second time. Around 2 months ago was the same situation. I couldn’t withdraw money so I decided to gamble Iost everything. After that my account was miraculously verified. Today they asked me for screenshot from Apple Pay virtual card what is impossible to do as IPhone making this screenshots blank. Also they wanted profe from transaction what was more then half year ago. I’m waiting for verification now. Normally it takes up to an hour but today I even didn’t get email that they received my documents.
30 April 2026
Unprompted review
Reply from Mega Riches
Hi Dawid,
We are required to verify payment methods, particularly at the point of withdrawal, to ensure that funds are being sent to the correct person. This is in place to protect both our customers and the business, and helps keep all transactions secure.
Regarding Apple Pay, some devices do not allow full screenshots of virtual cards. In these cases, alternative verification methods are available, and our support team can guide you on what can be accepted instead.
Requests for transaction proof, including older payments, may also be required as part of compliance checks depending on the account activity.
We can see that your documents have been uploaded and passed to our team for review. They are handled on a queue basis, and as soon as there is an update, the team will reach out to you directly.
Kind regards,
Team Megariches
Terrible experience with this site
Terrible experience with this site . Willing to take your funds while depositing. When it comes to withdrawing funds they want so many documents. To top it off they shut my account with over £600 of winnings which they saying is a breach of t&c shocking as I have provided all the evidence and documents that have been asked for . STAY AWAY
29 April 2026
Unprompted review
Reply from Mega Riches
Hi Carol,
We understand how concerns around withdrawals and account actions can be upsetting. Please note that verification checks and account reviews are part of our regulatory and security obligations, and are carried out in line with our Terms & Conditions.
While we’re unable to discuss specific account details in a public forum, we can confirm that the outcome of your case, along with the relevant explanation, has been communicated to you via email.
If you ever need any assistance, we’re always here to help.
Kind regards,
Team Megariches
Paying out is very quick that why I…
Paying out is very quick that why I have given a 3 star rating but they have deactivated my account 2 weeks ago with no explanation when I asked why they tell me my account is under review I don't know what I am suppose to have done wrong an explanation would have been nice.
29 April 2026
Unprompted review
Reply from Mega Riches
Hi Michael,
We completely understand how frustrating it can be to undergo reviews of your account, especially if you have not been able to get much information yet about it.
We can assure you that these reviews are routinary and part of our regulatory responsibilities. As soon as information can be shared with you, you will get an email from our team.
Thanks for your understanding and patience.
Best regards,
Team MegaRiches
Scam site.
Scam site. Playing wacky panda. 1p spins. Over 10p a time was taken. Nothing but thieves and scammers. Low pay out. Laggy jumpy games that further show its rigged. Avoid and use another casino. This is on a par with the worse ones out there.
29 April 2026
Unprompted review
Reply from Mega Riches
Hi James,
That a spin takes more than what you set it to definitely sounds wrong! Since you are leaving this review with only your name as reference, we cannot find your account nor any recent interactions you may have had with our support team.
We have asked for more details to be able to look into this. Alternatively, we also encourage you to contact our Support team as we are sure there is an explanation.
Best regards,
Team MegaRiches
First time player bad experience… won and locked out with out winnings
Played for first time with
Ongoing problems registering and logging in after being disconnected after winning. Minute I started winning I kept getting disconnected. Went back in and all my winnings gone. Live chat told me to do the usual clear cache, change device etc which I tried but unable to log in, reset password or re register. Told to switch from phone to tablet and back to phone so spent hours on various live chats. At one point a game came up telling me it was freeplay and wouldn’t allow me to exit it without playing it. Thought it was a glitch or bonus game so played 6/7 spins then realised afterwards it was £2 bets. Was told by agent I used my deposit and winnings on that game and would not be able to retrieve it and they would escalate my issue. So even if I did £2 bets 6/7 spins wern’t enough to take all my money. So annoyed that the game I was originally in was playing well enough for me and then boom…. Disconnection, loss of money n no winnings and no way to get on again. I’m hoping this can be resolved but by reading these reviews I don’t hold out much hope. There is an ombudsman for gaming I’m assuming but I hope that won’t be necessary 🙏🏻. So first timeplayer…..I played for an hr or two and spent 3-4 hrs bouncing from tablet to phone and chat to chat on each device and lost my winnings. Sad, bad experience for a newbie
29 April 2026
Unprompted review
Reply from Mega Riches
Hi Noella,
We’re very sorry to hear about the issues you’ve encountered, especially as a new player, we understand how frustrating and concerning this must have been.
Please be assured that your case has already been escalated internally and is currently under review by the relevant team. Situations involving gameplay, disconnections, and account access are taken seriously, and a thorough investigation will be carried out.
We appreciate your patience while this is being looked into, and we’ll ensure that you receive an update as soon as possible.
Kind regards,
Team Megariches
Don’t play mega riches
Don’t play mega riches
8 months play 85% overall RTP( absolutely rock bottom) around 3 grand wasted on this site, RNG is absolutely shocking stats. RTP per game out of 200 on the same game should be illegal don’t wast your time they have a choice selection on what RTP slots to take they all choose the lowest slot so you will never win. I have played many casinos this is the worst yet by along shot. As I say the slots on here are basically boarderline legal, don’t get sucked into it.
28 April 2026
Unprompted review
Reply from Mega Riches
Hi M K,
All games are provided by licensed third-party developers and use independently tested RNG systems, which are regularly audited for fairness. RTP is calculated over a very large number of rounds, so results over shorter periods can vary significantly.
Game configurations are set in line with regulatory requirements and provider availability, not adjusted on an individual basis.
Kind regards,
Team Megariches
Absolute disgrace I was playing reel…
Absolute disgrace I was playing reel king Jo and got a bonus entered the free spins bonus and collected enough symbols to get a further 10 free spins with 2x winnings and it stoped collecting symbols and cash amounts even though symbols to collect where landing. The game stopped progress and didn’t pay out winnings or continue with further free spins. That was on 15th April I reported it immediately and was told it was escalated to the correct department and I would receive an email when it had been sorted but couldn’t give me a time frame. It has nearly been two weeks now and nothing still not resolved and still not received my winnings and it wasn’t a small amount one spin was a £50 win that’s not including the other 9 spins or the further 10 free spins at 3x I should have got. Have been told it goes on date order to be resolved so there must be a lot of games having issues and not paying for it to take nearly 2 weeks and still not resolve my issue. Would avoid !!
The winning from the first 10 free spins paid and then the next 10 free spins triggered and even though cash was landing with the collect symbol it didn’t collect any of the cash amounts it also didn’t progress to the next stage which would have been 10 further free spins at x3 as symbols and cash where not being collected. Also I have been told the correct department where looking into this as customer support could not assist yet I have received an email from customer support not even stating the reference number that I was given in regards to this. It now seems I am being fobbed of with no clear explanation or evidence to support this even though this was made a formal complaint! Also the response to a formal complaint was unprofessional and lacked any evidence requested by myself.
15 April 2026
Unprompted review
Reply from Mega Riches
Hi Jodi,
We understand your concerns and would like to reassure you that your case has been logged and is currently under review by the relevant team.
Game related queries of this nature can require a detailed investigation, including reviewing game logs and session data provided by the game provider. As these checks are carried out in chronological order and involve multiple parties, they can sometimes take longer than expected.
We can confirm that your case remains open and is actively being looked into. Once the review has been completed, you will be contacted directly with a full update on the outcome.
We appreciate your patience while this process is ongoing.
Best regards,
Team Mega Riches
ERIK was very polite and sincere and…
ERIK was very polite and sincere and quickly resolved my issue with no fuss top marks Erik. Thankyou megariches great bonus offer im very happy.
23 April 2026
Reply from Mega Riches
Hey there Wendy,
Thank you so much for giving us feedback on Erik's service, we will make sure to pass the message along to both him and the rest of the team!
Should you encounter any issues or concerns, please feel free to reach out to us.
Best regards,
Team Mega Riches
If I could give 0 I would been waiting…
UPDATE Megariches despite you saying my bonus has been added it hasn't your welcome bonus states * 100% deposit match up to €25 on your first deposit and 50 Welcome Spins on Ancient Fortunes Poseidon Megaways (Wowpot Jackpot). When I wrote my first review the £10 deposit match had been added albeit 3 weeks late but the no wagering free spins hadn't and STILL haven't been added
If I could give 0 I would been waiting 3 weeks now for my no wagering free spins on deposit I deposited my £10 and they should've been added I've spoken to live chat countless times and they keep fobbing me off saying someone will email me still not heard anything
21 April 2026
Unprompted review
Reply from Mega Riches
Hi John,
We understand your concerns and the frustration this situation may have caused. After reviewing your case, we can confirm that the bonus has been successfully added by our support team.
If there’s anything else you need, feel free to contact our Customer Support anytime.
Best regards,
Team Mega Riches
Customer support was great
Customer support was great. Leia was nice and dealt with my situation quickly and well. She's a diamond
16 April 2026
Reply from Mega Riches
Hi Steve,
Thank you for your kind feedback! We’re glad to hear Leia was able to assist you quickly and effectively. We’ll be sure to pass on your lovely comments.
If there’s anything else you need, feel free to contact our Customer Support anytime.
Kind regards,
Team Megariches
AVOID
AVOID. Casino charges you additional on every stake, without user opting in. Customer service were completely unhelpful. Misleading - do not trust!
15 April 2026
Unprompted review
Reply from Mega Riches
Hi Lauren,
We can see that you had opted into the feature in question. This is always optional, and you can opt out at any time by clicking on the jackpot banner shown within the game.
If you’d like any further clarification or assistance, please feel free to reach out to our Customer Support team, we’re here to help.
Kind regards,
Team Megariches
Safer gambling here doesn’t exist
Been playing with the site for months, had over £2500 in my balance & requested a withdrawal to be told they needed to verify my payment method, (requesting documents only when a withdrawal has been requested is actually against the law). I spoke with live chat & asked they restrict £2200 to prevent me losing these funds whilst awaiting card verification to allow me to withdraw. I was encouraged not to lock myself out of my account & Erik on live chat advised he would set a limit that meant I could not lose more than £300 of my current balance. He confirmed the limit had been set & would not take into account any previous winnings & would be effective based on my current balance, therefore not allowing my balance to go under £2200 for at least 24 hours.
I was then allowed to spend my entire balance in a matter of hours. When I have reached out regarding this, they just keep repeating how their limits work & completely dismissing the fact that their employee encouraged me not to take a break & set limits that did not restrict game play in any way. I have requested a refund of lost funds, I have proof of the conversation with their colleague & will be taking this further if my refund request is denied.
I will update my review accordingly,
31 March 2026
Unprompted review
Reply from Mega Riches
Hi there,
Any account limits or restrictions that a user wishes to apply, including deposit, loss, or session limits, can be managed directly through the Responsible Gaming section in your account profile.
Regarding the complaint you have raised, we’re unable to discuss the details of an ongoing official complaint on a public review platform.
However, please rest assured that your case has been received and will be reviewed carefully, and you will receive a formal response within the stipulated timeframe.
Kind regards,
Team Megariches
Great games good bonuses live chat was…
Great games good bonuses live chat was excellent 👌
2 April 2026
Reply from Mega Riches
Hi Simon,
Thank you for your great feedback!
We’re really happy to hear that you’re enjoying the games and bonuses, and that our live chat support met your expectations. Providing a smooth and enjoyable experience is always our goal.
If you ever need any assistance, we’re always here to help.
Kind regards,
Team Megariches
Reply from Mega Riches
Hi there,
We noticed your review and would like to understand what led to your experience.
If you can share a bit more detail, it would help us look into it and improve. You’re welcome to reach out to us directly as well.
Kind regards,
Team Megariches
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