Megaretailer Reviews 

2,519
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 382 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the remarkably fast delivery and the excellent product prices that make routine and bulk shopping extremely affordable. Shoppers genuinely appreciate the careful packaging, which ensures fragile goods arrive safely, alongside the wonderful ease of navigating the online store to place orders seamlessly and quickly. However, some people mentioned receiving damaged items during transit or experiencing frustrating issues with missing or incorrect products in their packages. A few consumers also noted occasional instances of receiving out-of-date goods or facing unexpected delivery delays that slightly impacted their overall satisfaction.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, often highlighting fast shipping... See more

Product

Reviewers mention positive feedback about product quality, noting fantastic selections at great prices and... See more

Price

Users describe positive interactions with price, frequently highlighting exceptional affordability, great... See more

Order

Reviewers highlight positive aspects of order, noting that the website is user-friendly, prices are good, and... See more

Service

Clients share positive opinions on service, highlighting quick delivery, helpful staff, and excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I found lovely bargains on this website, they arrived well packaged,in first class condition, also very reasonable prices. Shipping costs vary on weight of items but even these are fair, even after ad... See more

Company replied

Rated 5 out of 5 stars

Quick delivery, good price however some bottles of shower foam had leaked due to top popping up. Some bottles less than half left in bottle. Contacted customer support with photos. Customer support go... See more

Company replied

Rated 5 out of 5 stars

Everything about buying from MegaRetailer is excellent. The website is well set out, easy to order from and communications are great once you place your order. Delivery is always very speedy with good... See more

Company replied

Rated 5 out of 5 stars

When I ordered first time from Megaretailer I was a bit afraid as it looked too good to be true - I ordered something that was not available anywhere else due to manufacturer discontinuing it, so not... See more

Company replied


Company details

  1. Confectionery

Written by the company

MegaRetailer, for all your online nationwide, soft drinks, beers wines and spirits, confectionery, crisps and snacks, groceries, toiletries, household goods, pet care products and so much more… From crisps to chocolate, beer to biscuits, cleaning products to cat food, you’ll want for nothing at MegaRetailer. Forget the supermarket and other online retailers; we’ve made it our mission to get you your favourite brands at the best prices; that’s our promise. At MegaRetailer we take the stress out of shopping with our home delivery service. We deliver direct to your door throughout the UK, with fully recyclable packaging, all for just £4.99. For top top-class service and top-rated products at the best prices, why not give us a try.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.6

All reviews

(2,519)

377 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very reasonable price

Very reasonable price. Product which was in glass jars extremely well packed and arrived all in tact.

15 September 2026
Megaretailer logo

Reply from Megaretailer

Thank you for your wonderful review. We're so pleased to hear that you were happy with your order. We always take great care when preparing and packing orders, so it's lovely to know everything reached you safely.
We really appreciate you taking the time to share your feedback with us, and we hope to serve you again soon.
If you ever need any assistance, please don't hesitate to contact us on 0800 012 9098 or orders@megaretailer.com.

Rated 5 out of 5 stars

I was able to track delivery this time…

I was able to track delivery this time and delay until I was able to accept it. Much better than my last experience. Slight disappointment that some items had sold out but a substitute was agreed and delivered.

15 September 2026
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Reply from Megaretailer

Thank you for your review. We're glad to hear you received your order at a convenient time and that the delivery tracking helped make the process smoother. We do apologise that some items were out of stock. We're glad we were able to agree on a suitable substitute and get it delivered to you.
If you ever need any assistance, please don't hesitate to contact us on 0800 012 9098 or orders@megaretailer.com.

Rated 3 out of 5 stars

My delivery was late

My delivery was late

14 September 2026
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Reply from Megaretailer

Thank you for your review. We're sorry to hear that your delivery arrived later than expected.
Please feel free to contact us on 0800 012 9098 or orders@megaretailer.com with your order details. We will do our best to investigate what happened and work with you to find an appropriate solution.
We appreciate your feedback and hope to have the opportunity to provide a better experience in the future.

Rated 5 out of 5 stars

Prompt delivery of my order

Prompt delivery of my order of cat food. It was a great price even with cost of delivery.

14 September 2026
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Reply from Megaretailer

Thank you for your wonderful review. We're delighted to hear that your order arrived promptly and that you were pleased with both the price and delivery service.
If you ever need any assistance, please don't hesitate to contact us on 0800 012 9098 or orders@megaretailer.com.

Rated 5 out of 5 stars
Megaretailer logo

Reply from Megaretailer

Thank you for your amazing review. We're delighted to hear that you are happy with our selection of good quality products and customer service.
If you ever need any assistance, please don't hesitate to contact us on 0800 012 9098 or orders@megaretailer.com.

Rated 5 out of 5 stars

Good quality & choice delivered on time

Good quality & choice delivered on time

9 September 2026
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Reply from Megaretailer

Thank you for your wonderful review. We're delighted to hear that you are happy with our selection of good quality products and efficient delivery service.
If you ever need any assistance, please don't hesitate to contact us on 0800 012 9098 or orders@megaretailer.com.

Rated 5 out of 5 stars

Great value for money well packed…

Great value for money well packed everything as described

31 August 2026
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Reply from Megaretailer

Thank you for your amazing review. We're delighted to hear that you found our products to be great value for money and that everything arrived well packed and exactly as described.
If you ever need any assistance, please don't hesitate to contact us on 0800 012 9098 or orders@megaretailer.com.

Rated 3 out of 5 stars

My package came soaked

My package came soaked, as the drinks had leaked. I emailed you about this, but received no apology or offer of a refund. I was also surprised that the Asian shrimp paste was being sold 2 years after its best before date. No fish product should be offered this long overdue.

28 August 2026
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Reply from Megaretailer

Thank you for taking the time to leave a review.
We're sorry to hear that you were disappointed with your order. Having checked our records, it appears this is the first time we have been made aware of these concerns. We always encourage customers to contact us as soon as possible if there is an issue with an order so that we can investigate and work towards a resolution.
We take all customer feedback seriously and would welcome the opportunity to look into this further for you.
If you ever need any assistance, please don't hesitate to contact us on 0800 012 9098 or orders@megaretailer.com.

Rated 5 out of 5 stars

Prompt and efficient service

Prompt and efficient service
Prompt delivery

26 August 2026
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Reply from Megaretailer

Thank you for your wonderful review. We're delighted to hear that you were pleased with our prompt and efficient service, and that your delivery arrived quickly.
If you ever need any assistance, please don't hesitate to contact us on 0800 012 9098 or orders@megaretailer.com.

Rated 4 out of 5 stars

The experience was great because it had…

The experience was great because it had a good selection of flavours which helps however delivery could have had several options for priority.

25 August 2026
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Reply from Megaretailer

Thank you for your positive review. We're delighted to hear that you had a great experience and enjoyed our wide selection of flavours.
We also appreciate your feedback regarding delivery options. We normally offer an express delivery service; however, this option has been temporarily removed while we work on optimising our processes to ensure we continue providing the best possible service. Please don't worry, we are actively working towards bringing this option back as soon as possible.
Thank you for your understanding and support. If you ever need any assistance, please don't hesitate to contact us on 0800 012 9098 or orders@megaretailer.com.

Rated 5 out of 5 stars

Great value for money

Great value for money, quick delivery.I buy regularly love shopping here had no problems.

25 August 2026
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Reply from Megaretailer

Thank you for your wonderful review. We're delighted to hear that you love shopping with us and that you've been happy with both our prices and delivery service. It's wonderful to know you've had consistently positive experiences when ordering from us. We really appreciate your support.
If you ever need any assistance, please don't hesitate to contact us on 0800 012 9098 or orders@megaretailer.com.

Rated 5 out of 5 stars

Brilliant service

Brilliant service, also a wee freebie.

31 August 2026
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Reply from Megaretailer

Thank you for your lovely review. We're delighted to hear that you were happy with our service and we're glad you enjoyed the freebie. We really appreciate your support and hope to serve you again soon.
If you ever need any assistance, please don't hesitate to contact us on 0800 012 9098 or orders@megaretailer.com.

Rated 5 out of 5 stars
Megaretailer logo

Reply from Megaretailer

Thank you for your 5 star review. We're pleased to hear that you received exactly what you ordered and that you were happy with your purchase.
If you ever need any assistance, please don't hesitate to contact us on 0800 012 9098 or orders@megaretailer.com.

Rated 5 out of 5 stars

Excellent service

Excellent service. First time customer, ordered 24 cans of fizzy drink, good prices and reasonable delivery charge, straightforward online ordering process, cans delivered just three days later on the Saturday of a bank holiday weekend, many thanks.

28 August 2026
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Reply from Megaretailer

Thank you for your fantastic review. We're delighted to hear that your first experience with us was such a positive one. It's great to know that you found our prices competitive, our ordering process straightforward, and our delivery service reliable.
If you ever need any assistance, please don't hesitate to contact us on 0800 012 9098 or orders@megaretailer.com.

Rated 5 out of 5 stars

Quick delivery , good service

Quick delivery and all my order correct.
Prices are really good and the delivery service was very good

28 August 2026
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Reply from Megaretailer

Thank you for your amazing review. We're delighted to hear that your order arrived quickly and that everything was correct. It's also great to know that you found our prices competitive.
We really appreciate your support and look forward to welcoming you back for another order. If you need any assistance, please don't hesitate to contact us on 0800 012 9098 or orders@megaretailer.com.

Rated 5 out of 5 stars

Everything was good

Everything was good. Great delivery service too

27 August 2026
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Reply from Megaretailer

Thank you for your wonderful review. We're delighted to hear that you were happy with our service and fast delivery. Your feedback means a lot to our team, and we truly appreciate your support.
If you need any assistance, please don't hesitate to contact us on 0800 012 9098 or orders@megaretailer.com.

Rated 5 out of 5 stars

What a great company easy to order fast…

What a great company easy to order fast delivery would defo order again

26 August 2026
Megaretailer logo

Reply from Megaretailer

Thank you for your fantastic 5-star review! We really appreciate your support and look forward to welcoming you back for another order. If you need any assistance, please don't hesitate to contact us on 0800 012 9098 or orders@megaretailer.com.

Rated 5 out of 5 stars

Top!

Great service will order more

26 August 2026
Megaretailer logo

Reply from Megaretailer

Thank you for your 5-star review! We're delighted to hear that you were happy with our service. If you need any assistance, please don't hesitate to contact us on 0800 012 9098 or orders@megaretailer.com. We look forward to serving you again soon! ⭐

Rated 5 out of 5 stars

Great experience

Ordered from here for the first time. Order came quickly with excellent communication throughout. All good!

25 August 2026
Megaretailer logo

Reply from Megaretailer

Thank you for your review and for choosing us for your first order. We're delighted to hear that your order arrived quickly. If you need any assistance in the future, please don't hesitate to contact us on 0800 012 9098 or orders@megaretailer.com.

Rated 5 out of 5 stars
Megaretailer logo

Reply from Megaretailer

We're delighted to hear that the delivery was prompt and that the goods were as described. If you need any assistance in the future, please don't hesitate to contact us on 0800 012 9098 or orders@megaretailer.com. We look forward to serving you again!

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